by [email protected] | Jul 14, 2021 | Prescriptions for your Practice
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“If we learn to diagnose these needs and treat them accordingly, we’ll have our next level of freedom readily available to us.”
Can you pick out the dominant need in your team, patients, family, and friends? This exercise is very challenging, especially to dental practice owners wearing multiple hats — juggling the demands of the business, the employees, and the clients.
In this episode, I will discuss the six human needs rooted in the deepest of our nature. We require to discover, embrace, and fulfill these needs within ourselves to help us understand what fuels our team so we can respond to them better.
Tune in and find solutions to common practice issues at Prescriptions for Your Practice.
Key Quotes:
- “All teams are needy and all doctors are needy.”
- “Needs must be distinguished from wants. In case of needs, deficiency causes a clear adverse outcome.”
- “Typical management tactics have us treating employees more like human doings than human beings.”
- “If we embrace these 6 human needs (Certainty, Variety, Significance, Connection, Growth, Contribution), we can confidently influence, align, and predictably increase employee buy-in and engagement.”
- “When a team member comes to you and you feel like they’re whining, or they’re negative, you must filter out if they are just telling you an unmet need that they have that keeps them from a higher level of performance.”
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by [email protected] | Jun 30, 2021 | Prescriptions for your Practice
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Decide to Dominate
Results are going to come from taking action. And all action starts with a decision.
Having to decide on something is naturally hard, most especially if the decision is transformative. However, decisive leadership is vital to effectively execute the plan of action toward achieving the organization’s goals.
This week’s podcast is about creating a culture of decisiveness, how to empower your team to make more and better decisions, the elements that make up a sound decision, and its impact on the organization’s overall well-being. We will also look into the psychology of “learned helplessness” — a situation where people deliberately put out a minimum viable effort to avoid trouble due to a vague instruction from a high-performance-seeking indecisive leader.
Tune in and find solutions to common practice issues at Prescriptions for Your Practice.
Key Quotes:
- “What was the number 1 characteristic of a high-performance culture or a high-performance team? I said immediately, DECISIVENESS.”
- “Decide to dominate. For me, dominate means dominating a day, knowing that we have, as a dental team, control over the day and an opportunity to get better than we were yesterday.”
- “If we’re not decisive, we can expect that our teams will also be indecisive.”
- “If we want results, we need to be decisive.”
- “If a team is consistently making more and better decisions across the board, it’s bound to generate more revenues, more fulfillment, and less stress.”
- “The quicker we make these decisions, the better off we’ll gonna be, the better off the organization is gonna be, and now we start to see the organization reflect the leader and become more decisive.”
- “We need to encourage our people to make mistakes and learn from them.”
- “The best thing you can do for your team is giving them reasons to stay hopeful and optimistic.”
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by [email protected] | Jun 16, 2021 | Prescriptions for your Practice
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In this episode, I will expound on The 6 Vision Mistakes Dentists Make. I will discuss how crafting a clear vision supports the team’s growth and reinforces the practice effectively.
More than ever, dentists need to have a well-defined mission and a compelling vision to reinforce their practice, not only for themselves but also for their staff and patients. It provides a clear and consistent direction as to where the practice is going.
Faced with many challenges aggravated by these uncertain times, dentists need to run a successful business to avoid plateaus. One key aspect of strengthening the business is value-creation among the team steered by a well-executed vision. It has to be big enough to fit all of the employees’ dreams and hopes in it.
What does your practice look like five years from now?
Tune in and find solutions to common practice issues at Prescriptions for Your Practice
Key Quotes:
- “It’s important that we have a vision and we execute that properly.”
- “Execution without vision creates friction.”
- “Your vision has to be big enough to fit all of your employees’ dreams and hopes in it.”
- “Being flexible and strategy is important once we define our mission and our vision.”
- “Vision needs to stir excitement and emotion.”
- “We need to evolve as humans.”
- “We need to grow our practice by growing our people.”
- “Make sure that you’re willing to become something much more.”
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by [email protected] | Jun 2, 2021 | Prescriptions for your Practice
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“We have two ears and one mouth so that we can listen twice as much as we speak.” — Epictetus
Listening is the single most essential skill in business, particularly in dental practice. Poor listening skills may lead to assumptions and misunderstanding that will eventually result in ineffective decisions and costly mistakes. It further deteriorates team cohesion and causes a lot of tension and stress.
Effective listening should be attentive, responsive, and active. Pay close attention to non-verbal expressions to understand and decode the messages correctly. Functional listening promotes healthy organizational relationships, encourages creativity and innovation, and fosters a positive culture among employees and the organization.
In this episode, I will talk about dental business owners retain great employees, nurture their growth, and provide them with tools for success to keep them dedicated to their practice, your leadership, and your customers — all because of active listening.
Tune in and find solutions to common dental practice issues at Prescriptions for Your Practice
Key Quotes:
- “When somebody leaves the nest and they graduate, these parents extend the trust that they will find good workplaces that take care of them.”
- “Good employees leave and you think that they leave for more money, but that’s not the case.”
- “The first key to active listening is giving someone all of your attention.”
- “The second step is to step into the conversations with genuine curiosity.”
- “Active listening means digging deeper because they don’t know how to articulate themselves and you need to ask exploratory questions.”
- “If you’re able to listen and they’re able to be heard, sometimes that’s enough for their needs to be met immediately.”
- “If you give your team, your patients, an undivided attention and you dive deeper to fully understand them, they will be committed and loyal to you and you can continue this reciprocal exchange because the offspring of active listening is trust.”
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by [email protected] | Apr 28, 2021 | Magnificent Marketing
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This week’s guest, Stuart Faught of Praze, is a well-known figure in the dental sphere as his expertise in reputation management has assisted thousands of dental practices to grow exponentially by helping them develop and enhance long-term trust.
Listen in as Stuart offers some tips on leveraging excellent patient treatment and excellent patient experience into quantifiable online reviews to establish yourself as the most trusted dentist in your community. We also talked about how you can lower your marketing costs by building your practice while boosting your reputation.
Tune in and learn more about Magnificent Marketing
Key Quotes:
- “Leveraging these different platforms to establish yourself as the most trusted dentist in your community is key now more than ever.”
- “I think dentists really need to understand that they have an amazing opportunity to literally be perceived and literally be the most trusted dentists in their town.”
- “Know where you’re at and then focus where it matters.”
- “It’s interesting to know that the most profitable practices, they all had one thing in common according to our studies. What is that one thing? They all had 300 or more testimonials.”
- “It’s always been my goal and mission to every practice we work with to help them become the most trusted dentist in their town. And we feel like the realistic path to achieving that is that one simple thing, let us help you get 300 positive reviews on Google.”
- “I quickly learned that really what was getting the patient from an internet search into the actual chair was those doctors who had the most and best reviews.”
- “There’s still a lot of the doctors who don’t realize that as a rule of thumb, the more positive reviews you have on Google, the more likely you are to be rewarded by Google and popping up in a search.”
- “I know that practices really value growing by word of mouth and it’s something that any business owner can take pride in. But I think that a lot of dentists still don’t realize that online reviews are modern-day word of mouth, right? And they’re these digital testimonials that live forever.”
- “They call that review marketing and it’s basically taking your positive reviews and marketing them over and over and over again. So the best way to do it is to leverage them on your website.”
- “I think that definitely, everyone should be on the same page as far as the doctor’s vision for the practice.”
- “If and when you get that negative review, it’s almost a great thing. As long as you’ve got a system in place, that’s gathering a bunch of positive reviews because you know, it makes those positive reviews look even more authentic.”
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