by [email protected] | Nov 15, 2023 | Prescriptions for your Practice
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In the day-to-day of dental practice, it’s the consistent, short interactions – those critical 15-second moments – that define your reputation and success. Whether it’s the greeting a patient receives, the comfort provided during a procedure, or the follow-up call after treatment, these instances are where trust is built and loyalty is fostered.
This concept of “moments of truth” isn’t just for leaders to ponder; it’s a powerful tool for the entire team to grasp and act upon. I encourage you to share this with your team. Let it be the starting point for a meaningful discussion on collectively enhancing the patient experience.
Discover the transformative power of ‘Moments of Truth’ in this week’s episode, drawing lessons from legendary leader Jan Carlzon and Scandinavian Airlines’ remarkable turnaround:
- Elevate Patient Interactions: Uncover how every 15-second interaction can be a ‘Moment of Truth’, profoundly enhancing patient loyalty and satisfaction in your dental practice.
- Differentiate with Personalized Care: Learn actionable strategies to make each patient visit memorable, setting your practice apart in today’s competitive landscape.
- Team Empowerment for Excellence: Explore how empowering your staff can turn routine appointments into opportunities for exceptional patient care, driving growth and reputation.
Tune in to “15 Seconds to Success: Crafting a Stellar Dental Practice” for insights on leveraging brief interactions for lasting impact. Transform your practice with a philosophy that appreciates the magic of moments.
Subscribe, rate, review, and share this episode with peers who are just as dedicated to cultivating a high-profit, mission-driven dental practice.
P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.
Key Quotes:
- “Every 15 seconds spent with a customer is a chance to redefine our practice.”
- “Empower your team to create surprise and delight experiences.”
- “Build a practice culture that prizes patient-centric care above all.”
- “Routine dental visits can be trust-building sessions that create loyal patients.”
- “Personalization of the dental experience is key to standing out from the competition.”
- “By recognizing unique patient needs, a practice can turn patients into passionate advocates.”
Featured on the Show:
- People: Jan Carlzon, was CEO of the Scandinavian airline company SAS for more than ten years, famously turning it around.
- Book: Moments of Truth, by Jan Carlzon.
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Oct 25, 2023 | Prescriptions for your Practice
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Imagine a dental practice where every action propels you toward greater profitability and personal fulfillment. A place where marketing turns patients into advocates and your innovations set you apart. This isn’t just a dream; it’s within your reach.
Our journey begins with a tale of a dental practice drowning in complexity, not debt. Your next steps await, from relationship-building to marketing audits, innovation, and cost reviews. It’s time to create a thriving dental practice, and our podcast is your trusted guide.
What’s In It For You:
- Maximize Patient Loyalty: Inspired by Peter F. Drucker, the Father of Modern Management, learn how to transform first-time visits into lifelong relationships.
- Boost Your Referrals: Uncover Drucker’s principles applied to dental marketing, turning your patients into your biggest advocates.
- Increase Your Profits: Find out how Drucker’s wisdom can help you scrutinize and optimize your costs for a healthier bottom line.
Takeaways:
- Immediate strategies to increase patient retention and referrals, all inspired by Peter F. Drucker.
- Practical tips to optimize your operational costs for higher profits.
Perfect For:
- Dental practice owners who want to unlock higher profits.
- Dentists looking to innovate and optimize their practice.
Tune in to elevate your dental practice’s profitability and patient experience, guided by the timeless wisdom of Peter F. Drucker.
P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.
Key Quotes:
- “Marketing and innovation produce results; all the rest are ‘costs.'”
- “There’s a transformative shift that happens when you move from merely conducting transactions to building relationships.”
- “Effective marketing isn’t just about attracting new patients; it’s about crafting experiences so memorable that patients become promoters of your practice.”
- “Innovation is all about those small, thoughtful changes that can dramatically improve both efficiency and the patient experience.”
- “Every time a patient comes in, they have a choice whether they return or not.”
Featured on the Show:
- People: Peter F. Drucker, Austrian-born American management consultant, educator, and author, whose writings contributed to the philosophical and practical foundations of the modern business corporation.
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Jul 12, 2023 | Prescriptions for your Practice
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Have you experienced the detrimental impact of an employee who brings negativity, disrupts team harmony, and creates a nightmare work environment? Is there currently someone on your team who fits this description? Their attitude, lack of collaboration, and inability to find solutions can infect your practice’s culture like a disease.
In this podcast, I will share valuable insights and strategies on how to identify and tackle these cultural challenges. From communication breakdowns and increased conflict to high turnover rates and employee dissatisfaction, we explore the signs and symptoms to watch out for. We will also delve into the stages of cultural deterioration and provide actionable steps to prevent and overcome these challenges.
In this episode, I discuss the massive problems associated with unaddressed team and culture issues.
- So if you want to promote employee satisfaction, engagement, productivity, and ultimately, better patient care…
- If you want to avoid destructive employee accusations and litigation…
- If you want to prevent a toxic environment and culture crisis so you can attract the best talent around…
Tune in now!
Don’t let a toxic work environment derail your practice. Take control and transform your team dynamics for the better.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind
Key Quotes:
- “The best way to maneuver your business is to speak the truth, whether it’s very comfortable, very optimistic, or very uncomfortable.”
- “Negative cultures are gonna lead to low morale with your dental team and you. You’re gonna feel it more than anyone. If employees feel undervalued, disrespected, or unsupported by you or somebody on the team.”
- “When there are cultural issues and they go unaddressed, it’s gonna result in the breakdown of effective communication.”
- “The culture within a dental office can have a direct impact on the patient experience.”
- “A healthy dental office culture is gonna be characterized by open communication, trust, respect, collaboration, and a shared commitment to the practices, values, and goals.”
Featured on the Show:
by [email protected] | Jun 28, 2023 | Prescriptions for your Practice
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I want to introduce you to a powerful concept that can transform the way you approach problem-solving and decision-making in your dental practice: Inversion Thinking. This technique, championed by business legend Charlie Munger, involves tackling problems by considering the opposite. By shifting your perspective and focusing on avoiding failure rather than achieving success, you gain valuable insights and uncover potential pitfalls that may have gone unnoticed.
Let’s explore how inversion thinking can benefit your dental practice in practical ways. By applying this approach to treatment planning, practice management, financial planning, and team dynamics, you can proactively address challenges, enhance patient outcomes, improve operational efficiency, and foster a cohesive and motivated team. Incorporating inversion thinking into your problem-solving toolkit unlocks new possibilities, improves decision-making, and cultivates a proactive approach to managing challenges.
Remember, inversion thinking is not about negativity or pessimism. It’s about being intellectually honest, embracing a holistic view of your potential problems, and actively avoiding mistakes. By incorporating this powerful mental model into your daily practice, you can amplify your problem-solving capabilities and pave the way for sustained success in your dental practice. So, what would happen if you and your dental team utilized inversion thinking daily? Let’s find out together.
In this episode, we get to absorb the immense wisdom of 99.5-year-old voracious reader and legendary investor, Charlie Munger.
- So if you want to realize the long-term advantages of being consistently not stupid, instead of trying to always be very intelligent…
- If you want to teach your dental practice to be a learning organization…
- If you want to experience the financial and fulfillment upside of “following your own drift” so you can experience an epic life…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind
Key Quotes:
- “Dental practice owners may rely on a limited set of experiences or knowledge when making decisions. And this could lead to less than ideal outcomes or mistakes that could have been avoided with a broader understanding and perspective.”
- “You can use Charlie Munger as a mentor. His business wisdom and 99 years of life experience are invaluable.”
- “Inversion thinking suggests that in preventing mistakes, we can create a more valuable outcome than just seeking the ideal outcome.”
- “While forward thinking and innovation are important, it can be just as beneficial, if not more so, to avoid mistakes and pitfalls.”
- “Embrace your unique journey and leverage your strengths and passions to create a fulfilling and successful life.”
Featured on the Show:
- People: Charlie Munger, is best known as the right-hand man of Warren Buffett and the vice chairman of Berkshire Hathaway.
- People: Warren Buffett, is an American business magnate, investor, and philanthropist. He is the chairman and CEO of Berkshire Hathaway.
- People: Carl Gustav Jacob Jacobi, commonly known as Carl Gustav Jacobi, was a German mathematician. His work on elliptic functions laid the foundation for the development of complex analysis and the theory of functions of complex variables.
- Organization: Berkshire Hathaway, is an American multinational conglomerate holding company. It is led by Warren Buffett and Charlie Munger.
- Book: Poor Charlie’s Almanack: The Wit and Wisdom of Charles T. Munger, is a book about Charlie Munger, compiled by Peter D. Kaufman. It provides insights into Munger’s life, philosophy, and business wisdom.
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | May 24, 2023 | Prescriptions for your Practice
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Would you rather be compensated for who you are or what you do? It’s a question worth pondering as you embark on your journey to differentiate yourself in the dental industry.
It’s time to go beyond offering exceptional dental services and create a unique identity that resonates with your target audience. By investing in who you are as a dental practice, you will attract patients who value your unique qualities and are willing to pay a premium for your services.
In this episode, I discuss why this is a really bad time to be “just another dentist.”
- So if you want to know what it takes to increase your revenue with less effort …
- If you’re ready to design your practice’s essence and how it’s perceived by patients …
- If you want to be in a category of one in your community so you can get paid more and take more time off…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “Without a clear brand, identity, and messaging, these same practices are gonna fail to establish a memorable and consistent patient experience, resulting in reduced patient loyalty and engagement.”
- “A weak brand fails to build trust and credibility, making it harder to persuade potential patients to choose your services, AKA case acceptance.”
- “A dental practice with a high-impact brand enjoys several advantages. It stands out in the competitive market, attracting more attention and interest from potential patients.”
- “A strong brand establishes trust, credibility, and a positive reputation, making it easier to convert interested individuals into loyal patients.”
- “A high-impact brand fosters patient loyalty and advocacy, resulting in word-of-mouth referrals that reduce marketing costs and increase revenue growth opportunities.”
Featured on the Show:
- People: Dan Kennedy, author and founder of Magnetic Marketing
- People: John Jantsch, author of “Duct Tape Marketing”, speaker, and marketing consultant
- Organization: Nike, a multinational corporation known for its athletic footwear and apparel
- Organization: Apple, a technology company known for its innovative products and sleek design
- Organization: Deloitte, an international professional services network
- Publication: Harvard Business Review, a general management magazine published by Harvard Business Publishing
- Movie: Air
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
