The Three Dysfunctions of a Dental Practice (Part 1)

Today I’m kicking off a new 3-part series called “The Three Dysfunctions of a Dental Practice.” These dysfunctions are alive and well in most dental practices, and they’re usually hidden in plain sight. So in this first episode of the series, I’ll be discussing how dentists are constantly looking for external solutions to their internal problems—and what to do about it.

This section is specific to identity, so I’ll explain how the organization takes on the personality of its leader, as well as how we need to be working on our own personal mastery in order to level up our practices. If you struggle with delegation or feel like your team is too busy to take on more, you need to hear this because it is essential not only for your ability to grow, but also for your practice’s ability to grow.

Enroll in your free video training here: How The Most Successful Dental Practice Owners Work Less & Make More Every Year

Key Quotes:

  • “If we embrace these internal problems, the possibility is that we acknowledge that we are the bottleneck of the practice, and we can find ways to unlock its true potential and establish a more confident identity.”
  • “If we don’t expand the capabilities and the identity of the leader, we work really hard for limited gain.”
  • “Our energy is a role model for the whole team. We can’t expect our team members to be more passionate about the practice than we are.”
  • “If it brings you energy, you need to double down on it.”
  • “We have a leadership vacuum in our world, and what needs to fill this vacuum is high-integrity, courageous leaders.”
  • “Full expression seems like an act of selfishness, but ultimately, it becomes an act of selflessness.”
  • “We have this inner voice as dentists that says, ‘If it’s going to be done right, it’s gotta be done by us.’ But there’s an art to delegation.”
  • “A barrier to delegation is feeling like the team already has too much work and you don’t want to put more on their plate. That’s a bit of a farce.”

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What We’re Made Of with Dr. Joe Blaylock

What We’re Made Of with Dr. Joe Blaylock - Relentless Dentist PodcastCan you imagine starting a business on March first—and getting shut down two weeks later? Dr. Joe Blaylock of Life and Dentistry joins me again to share how it felt to have to shut his doors so soon after a big opening and the steps he has taken to combat the crisis, from scrambling for funding and staying afloat to building back from the ground up through faith and forward-thinking leadership.

Listen in as Joe discusses how he found a productive mindset that helped him with navigating through obstacles he never saw coming, as well as what kept him on track. You will hear about the key things that gave Joe the tools he needed and his best advice for those who are going through a similar rough patch.

Key Quotes:

  • “I had to beg these banks for loans and now, two months later, I gotta say that I can’t pay after all. It’s a really scary position.”
  • “The incredible thing about humans is that we don’t know what we’re made of until we have to show it.”
  • “Without COVID, do I think I’d have 100 new patients in June? No, I don’t think I would. I capitalized on the flip in the market demand and I don’t know how long it’s going to last.”
  • “Literally two months ago, we had just gotten this thing off the ground and I was setting up unemployment. Now I’m looking for another assistant.”
  • “Month one, you can wing it. Months two, three, and four—not setting aside that time to communicate with your team can bring unwelcome surprises. It’s fire prevention.”
  • “When you’re called to do, you must do. Sometimes we lose track of that when there are more pressing things.”

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The Power of Persuasion in the New Economy with Dr. Chris Phelps

The Power of Persuasion in the New Economy with Dr. Chris PhelpsToday’s guest was featured on one of my most downloaded podcast episodes from five years ago, and he joins me again today with timely advice for dental practices during the new COVID climate. Dr. Chris Phelps is an entrepreneur, an Amazon bestselling author, a general dentist, and winner of numerous awards and accolades in the healthcare industry.

Listen in as Chris shares his expertise on mindset and the power of persuasion, as well as tips on how to level up your game to ensure a consistent client flow in the new economy. We’ll be diving into the timeless principles of persuasion and offering tips to speak to both risk-tolerant and risk-averse patients so you can get both booked.

Key Quotes:

  • “It’s more the proactive mindset patient who I really want our practice to be built off of.”
  • “That gap is gonna hurt if you don’t prepare for it, if you’re not ready for it, and if you don’t start doing something today to shrink that gap as much as possible.”
  • “The more you hit them now and the more you communicate the message to them, by the third or fourth touch you’re going to start getting their attention.”
  • “One of the things that kind of excites me is a professional who is largely stuck and has been forced into a more adaptable mode, which is always good for business—particularly in the information age where things move so quickly.”
  • “If you don’t have a membership plan, you need to get on the boat.”
  • “The scarce resource is always a good play to increase productivity and increase revenue.”

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Out Of The Comfort Zone with Dr. Russell Kirk

Out Of The Comfort Zone with Dr. Russell Kirk - Relentless Dentist PodcastDr. Russell Kirk is an old friend I met through podcasting, and someone I admire because of his views on leadership and how he carries out his life in such an impactful way. Dentistry needs more courageous leaders who are able to handle uncomfortable truths and face difficult things, and today we will talk about what it means to be a courageous leader and lessons learned from our mistakes.

Listen in as we discuss where leadership goes wrong, as well as how to be better leaders and practice owners through embracing and learning from the uncomfortable moments. You’ll hear wisdom learned on the Jiu-Jitsu mats that is applicable to our practices, why it’s important to leave behind that risk-aversion we picked up in training, and more.

Key Quotes:

  • “If I have presented a problem, I want to know about it and take care of it, rather than hear about it later.”
  • “You’ve got to get out of the comfortable. You’ve got to get into places where you’re fearful or feeling awkward, and that’s where growth happens.”
  • “We become risk-averse because of our training and that kind of cripples our growth.”
  • “What opportunity does that moment provide for you to grow?”
  • “What podcasting has done for me personally is providing an opportunity for me to practice by myself but not alone.”

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Embracing the Process with Joe Blaylock

Embracing the Process with Joe Blaylock - Relentless Dentist PodcastToday Dr. Joe Blaylock joins me to share his transformation from losing his sense of purpose to dialing in and locking into a successful and impactful future. It’s easy to feel lost and frustrated coming out of dental school, and Joe opens up about how he was able to leverage coaching, mindset work, vision, and purpose to get him to where he is now.

Listen in as we discuss how he initially had a fear of having a startup, as well as what helped him overcome that fear. You’ll hear about some of the biggest challenges he has faced along his journey, what helped push him through, and how to see the big picture and understand the process that leads to success.

Key Quotes:

  • “In dental school, I always had the vision of having a startup, but I was too afraid to do it.”
  • “I fear it, but I need to do it.”
  • “It’s a personal development program with a compensation program attached to it.”
  • “The business will expose yourself to yourself, right? It’s a self-awareness program.”
  • “You put in above average effort, you will get above average results.”
  • “What I’ve learned is good and sustainable is a process.”
  • “You have to have the right people and you have to give them the roadmap.”

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