The Three Dysfunctions of a Dental Practice (Part 3)

The Three Dysfunctions of a Dental Practice (Part 3) - RD PodcastThis is part three of my series called “The Three Dysfunctions of a Dental Practice.” Before continuing with this episode, be sure to check out part one, where I talk about why dentists are looking for external solutions to their internal problems, and part two that covers a common false belief that many dentists have. In this third and final episode, I will discuss how dentists are often too busy working in their businesses and as a result, they fail to work on their businesses to give them the momentum that they need.

Listen in as I explain how to stop juggling every role and goal and trade it in for a structured and simplified framework that will help you be everything you need to be. And in order to get the greatest good from this training, I recommend that you take a look at the video training that latches directly on to today’s episode. It provides some great visuals and stories to help you understand why prioritization is so important and what might happen if you ignore this blueprint for your life and practice.

Enroll in your free video training here: How The Most Successful Dental Practice Owners Work Less & Make More Every Year

Key Quotes:

  • “If we have the intention and intensity to be really good at a role, the outputs will be much more favorable.”
  • “There are three activators to practice mastery: one is marketing, one is innovation, and one is cost control.”
  • “As the practice owner, you have a ton of roles, a ton of goals, and switching from one to the other is an exhausting process that leads to all sorts of problems like burnout and other ugly things.”
  • “The most important day in a businessperson’s life is the day they stop being a doer and start being a marketer.”
  • “If you become more valuable to the marketplace, you become less replaceable and that gives you options.”
  • “Your practice should deliver more time freedom and more financial freedom to you year after year.”

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The Three Dysfunctions of a Dental Practice (Part 2)

This is part two of my three-part series called “The Three Dysfunctions of a Dental Practice.” Before continuing with this episode, I encourage you to listen to part one, where I share why dentists are constantly looking for external solutions to their internal problems and how to fix this. Today I will be discussing the false belief many dentists have that their number one job is being a good clinician when it is actually being a good leader.

Listen in as I explain three activators that drive mastery within your practice: goodwill, case acceptance, and team building. You will learn the importance of building trust and rapport with your clients, how to create a “surprise and delight” aspect of your service, and how to ensure you have the right members on your team. If you are looking to grow your business and create long-lasting clients, this is the episode for you.

Enroll in your free video training here: How The Most Successful Dental Practice Owners Work Less & Make More Every Year

Key Quotes:

  • “Everything you do is a marketing asset or a marketing liability.”
  • “A dental practice isn’t limited by its opportunities—it’s limited by its leader.”
  • “You can’t really fake trust, so you have to make sure that you and your team are working in your patient’s interest.”
  • “When it comes to team building, we have to make sure we have the right players on the team.”
  • “Ideal team players are hungry, humble, and smart.”

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The Power of Persuasion in the New Economy with Dr. Chris Phelps

The Power of Persuasion in the New Economy with Dr. Chris PhelpsToday’s guest was featured on one of my most downloaded podcast episodes from five years ago, and he joins me again today with timely advice for dental practices during the new COVID climate. Dr. Chris Phelps is an entrepreneur, an Amazon bestselling author, a general dentist, and winner of numerous awards and accolades in the healthcare industry.

Listen in as Chris shares his expertise on mindset and the power of persuasion, as well as tips on how to level up your game to ensure a consistent client flow in the new economy. We’ll be diving into the timeless principles of persuasion and offering tips to speak to both risk-tolerant and risk-averse patients so you can get both booked.

Key Quotes:

  • “It’s more the proactive mindset patient who I really want our practice to be built off of.”
  • “That gap is gonna hurt if you don’t prepare for it, if you’re not ready for it, and if you don’t start doing something today to shrink that gap as much as possible.”
  • “The more you hit them now and the more you communicate the message to them, by the third or fourth touch you’re going to start getting their attention.”
  • “One of the things that kind of excites me is a professional who is largely stuck and has been forced into a more adaptable mode, which is always good for business—particularly in the information age where things move so quickly.”
  • “If you don’t have a membership plan, you need to get on the boat.”
  • “The scarce resource is always a good play to increase productivity and increase revenue.”

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Post-Dental Prohibition

Post-Dental Prohibition - Relentless Dentist PodcastAs we continue through this pandemic, it is hard to find stable information that is not backed by an agenda. Unfortunately, this has truly exposed the leadership vacuum we have. So in this episode, I want to make sure we are headed in the right direction long term—and that we are not just reacting to the onslaught of demand that came through after it was legalized to go back to work.

Listen in as I share what I believe the future may hold for dentistry, as well as the actions we need to take to ensure our team, patients, and practices remain sound regardless of the restrictions that are imposed. Now is the time to develop systems that boost your reputation and promote trust in the community because if fear is the real pandemic, then trust is the only antidote.

Key Quotes:

  • “The thing with governments is once they use a strategy, they’re more than likely to use that strategy again.”
  • “The more I try to understand about the pandemic and virology, the more confused I get.”
  • “My encouragement to dentists is to help fill that leadership vacuum.”
  • “Stay focused on innovation.”
  • “If fear is the real epidemic, or pandemic now, the antidote will be trust.”
  • “We have to hope for the best and prepare for the worst.”

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Private Practice Startups: Purpose Over Paychecks with Jayme Amos

Jayme Amos joins us today to drop some much-needed wisdom bombs about private practice startups and why now might just be the perfect time to seize on a startup opportunity. One of the original dental podcasters, Jayme is a best-selling author, an expert in building practices, and the founder of dentistry’s most popular website for opening dental offices.

Listen in as he shares how to know whether you’re ready to open a practice, what purpose (and not a paycheck) should be the driving force behind your intention, and how to embrace the identity of CEO to lead a team, build a culture, and cast the vision of the practice. If you’re a young associate or have been toying with the idea of starting your own private practice, this episode was made for you.

Key Quotes:

  • “Running a business can be an endurance game.”
  • “If you show up every day and it’s just about a paycheck, and it’s not about purpose, you’re not going to make it.”
  • “If you have the purpose established, you can instantly be respected as a community leader.”
  • “The first step is super important, and that’s defining the vision.”
  • “Let’s figure out what would make you happy because I know a lot of people with really low overhead percentages who are really unhappy.”
  • “If the disease is fear, the cure or the antidote is trust.”

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