Making Introversion Work To Your Advantage with Matthew Pollard

Making Introversion Work To Your Advantage with Matthew Pollard I have a confession to make. My journey to business was not a piece of cake. You see, I’m an introvert posing to be an extroverted guy trying to connect with the community where I was building my practice. Then came Matthew Pollard, the person that I can relate to. He is the author of the well-received books “The Introvert’s Edge. How the Quiet and Shy Can Outsell Anyone” and “The Introvert’s Edge To Networking”. He’s also a confessed introvert. Yet, instead of making his introversion a handicap, he successfully transformed it into an asset and made it work to his advantage.

Listen in as Matthew talks about how to find systems that will allow you to fill those skills gaps and leverage on your natural introverted strengths.  Find a strategy as an introvert that will work for you.

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Key Quotes:

  • “I think the important thing people will realize is, being an introvert doesn’t mean you’re a second-class citizen. It also doesn’t mean you should behave more extroverted and that’s the key to success.”
  • “The important thing for introverts to know is that your job is not to educate the client with your years of experience. It’s to motivate and inspire action while embedding you as the only logical choice of which to do that action with.” 
  • “So the biggest thing that I want everyone to know is first, you don’t need to be extroverted. But as an introvert, it’s not over. Educate and inform to get them to make a decision. It’s to tell them what they need to know to help them make an easy decision.”
  • “Let’s frame this in a way that everyone will understand. Real costs — Okay, I’m going to need concentrating because I haven’t done this expensive thing. Second, opportunity costs. Here’s what it’s going to look like if I grind my teeth for the next 20 years and the expensive treatments that I’m going to potentially have because of that.  And the emotional cost is, I’m stressed.”
  • “You said, we know this, we know this, we know this, we know this. Yes you do. But by saying all of these things, here’s what I hear as a customer. Okay. Fear, fear, jargon, issues, risk, fear, and money. That is all I hear in my head. It sounds like you’re trying to scare me into spending money. It does not sound like you care.”
  • “People always have the money. They just act to you that they don’t because all they’re hearing is jargon. Now your teams are just as bad at this. As a matter of fact, they are less experienced than you.”
  • “Don’t sell stuff to people that they don’t need. Which story I’d prefer you to is just use logical detail because then, you won’t get the sale. But if you go in to tell a story, make sure that the person will truly benefit.” 
  • “If you choose a clientele that you really serve, well, then look at the three major outcomes, or the three major problems that they had and create one story for each one of those. Then learn those stories and practice those stories yourself, and like, just roll off the tongue.” 
  • “Congruence and comfortability and repetition of people hearing the same story over and over will motivate them to take action.”
  • “Things have changed. We don’t like getting scared into decisions anymore, right? We love to believe that the person if we believe that you care, we’ll buy anything you put in front of us. If we believe that you’re trying to monetize, we’ll buy nothing. And then we’ll start looking around.”
  • “In truth, the reason why a lot of your customers don’t respect you like they used to, the reason why a lot of your customers aren’t open to you suggesting what to buy is mainly because it’s a marketing issue. You don’t know how to articulate your value.”
  • “We have to confront that stigma because it doesn’t mean being introverted, doesn’t mean we’re second class citizens. It means our path to success is just different to that of an extrovert. The other thing is we have to stop using it as a crutch.” 
  • “Empathy is hugely leadership. Empathy is massive in sales listening. It’s something that extroverts perhaps don’t do so well. And because of that, again, we have a massive advantage.” 
  • “I’ve been responsible for five multimillion-dollar success stories. So for me, one of the things that I always try to get people to understand about my story is that being an introvert doesn’t mean you can’t succeed unless you decide.”
  • “Find a strategy as an introvert that will work for you. And you’ll realize that when you find that strategy, you’ll actually run circles around those people that seem to be natural because a system will always outperform one that doesn’t have one.”

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Balancing Profitability and Sustainability with Dr. Pete McClellan

Balancing Profitability and Sustainability with Dr. Pete McClellan Over my years as a podcaster, some of my very favorite interviews have been when I’ve brought friends onto the show, and this episode will definitely fall into that category. Dr. Pete McClellan is a dentist with multiple practices in Kansas City, a visionary, and a fantastic leader who was named a top dentist in Hawaii for two years in a row.

Listen in as we talk about the importance of creating a workplace where people actually want to work, as well as how a mission statement can help to weed out those who don’t fit within the culture of the practice. You’ll learn how we can all balance the need to make money with the desire to have a healthy and sustainable practice, and why creating a critical mass of believable people is one of the most sustainable things you can do for your business.

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Key Quotes:

  • “You can’t underestimate the power of a believable person in your world.”
  • “If you can make more mistakes than anyone and still be successful, then that’s the game.”
  • “My darkest moments were my biggest breakthroughs.”
  • “There is so much power in finding people whose stories you believe.”
  • “We need the practice to be profitable, but we need the practice to be sustainable.”
  • “You have to put something in front of that team member that makes them realize they are part of something bigger.”
  • “I’d like to give lots of credit to my two awesome business partners, Dr Daniel Rome and Dr Jeff Slutskiy. Our divide and conquer mindset has served us well.”

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Special Care Dentistry with Michael Thomas

Special Care Dentistry with Michael Thomas Michael Thomas joins the show today to talk about the Special Care Dentistry Association and share why special care dentistry is so close to his heart and such an important part of his dentistry career. He also offers insight into the unique mental, physical, and emotional needs that crop up in special care dentistry.

Listen in as we discuss the importance of understanding, connection, and trust when it comes to working with special needs patients, as well as how dentists can better equip themselves to provide care for patients with special needs. You’ll hear some great tips and techniques for communicating with and caring for patients who need special care in order to become acclimated to dental procedures.

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Key Quotes:

  • “The dentists who do have the most fulfilling careers—it’s the connection to the patient, not the connection to the procedure that really defines them.”
  • “She didn’t look at humanity the way any of us did. She looked at it without any hatred or prejudice or any kind of negativity. She saw people for who they are.”
  • “As the trust goes up, the need for drugs and sedation goes down.”
  • “What I’m seeing is that many dentists do not want to treat special needs individuals because they take too much time, many of them are Medicaid patients, and they don’t have the financial reimbursement that many other patients do.”
  • “They call it the practice of dentistry, and you are never officially done learning.”
  • “There are so many different facets on how you, yourself, can be more aware in delivering the best care possible to not only the patient with special needs, but their caregiver as well.”

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Dentists Helping Dentists Find More Success and Happiness with Dr. Paul Goodman

Dentists Helping Dentists Find More Success and Happiness with Dr. Paul Goodman Are you looking for more success and happiness? Dr. Paul Goodman is the creator of Dental Nachos, a Facebook group that is 28,000+ members strong and aims to increase both of those things among dentists. Part dentist, part stand-up comedian, part clinical mentor, part practice transition specialist, and one of the funniest people you may ever meet, Paul joins the show today to share his awesome insight.

With a lot of humor, we’re talking about when and why Paul created Dental Nachos, as well as where the unusual name came from. Paul is also sharing why he thinks dental school training is irresponsible, the 3 D’s of dentistry that ultimately hurt the industry, and the legitimate concerns the industry is facing. Listen in to learn how those concerns are influencing the dream of autonomy and practice ownership that dentists strive for—and what can be done about it.

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Key Quotes:

  • “Dental implants are one of the greatest inventions the world has ever seen.”
  • “Get to ‘good-ish’ first, then go from there.”
  • “Dental school does not give us the tools we really need to succeed out there in the real world where the game is being played.”
  • “I hope I could be part of the solution for dentistry by having some of these tough conversations.”
  • “It has become incredibly complex to run a dental practice.”
  • “Social media is great, but it lacks context and it can divide as easily as it can bring together.”

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Love Your Practice with Dr. Laura Mach

Love Your Practice with Dr. Laura Mach - Relenless Dentist Podcast Dr. Laura Mach is a fellow dentist, podcaster, and leadership coach whose focus is on female dental practice owners. Through her Love Your Practice program, she guides clients on how to lead in a way that creates less stress and more peace in their practice and their life.

Listen in as Laura shares her journey into dentistry and why she made the decision to buy her private practice only eight months after graduating from dental school. She’ll also dive into the shift that happened for her to evolve as a leader, why everything we do is driven by only one thing, and why culture change really needs to start from the top to become fundamental to an organization.

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Key Quotes:

  • “If I can be aware of that thought and look at it differently, it’s going to create something completely different.”
  • “I questioned the morality of my choice, but at the same time, I still had that fire from the epiphany moment when I knew I could be a dentist.”
  • “Entrepreneurs risk their own money and their own comfort because they believe that something better is coming.”
  • “You can be a life coach and still worry about the same stuff, because even life coaches have human brains.”
  • “My job as a coach is to show people what their brains are doing.”
  • “People think if they change the facts, it will change how they feel. But changing the fact does not change how you feel—you have to change what you’re thinking in order to change how you feel.”

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