Get Off The X with Jason Redman

How can you break through the different barriers that keep you from reaching your greatest potential? Whether they are physical or mental, former Navy Seal Jason Redman has the insight on how to go out and achieve that breakthrough you’ve been waiting for. Jason is not only highly decorated for his achievements while in the service, but he is also a non-profit founder, an author, and an expert in overcoming adversity.

Listen in as Jason shares the struggles and roadblocks he faced relating to failure, fear, overwhelm, hopelessness, and severe injury. You will learn what the ‘X’ is, why people often get stuck there, and how to get through life’s ambushes that keep you from moving off of that X. Jason’s story offers tactical keys that are extremely valuable to dentists or anyone looking to get through the hard stuff and level up in life.

Key Quotes:

  • “It doesn’t matter what situation you’re in, there’s always something you can do.”
  • “Any time you’re in a hopeless situation, don’t dwell on the negativity.”
  • “The lesson that saved my life in that ambush in Iraq was: you have to get off that X as soon as possible. And I realized in the hospital bed, I had to do the same thing.”
  • “The greatest gift that you have as a human is that you have a choice.”
  • “The longer you lay there and feel sorry for yourself, the harder it is to get up again.”
  • “If you choose positivity in the face of negativity, it has an amazing impact. It may not be the outcome you think it’s going to be, and you never know the impact it’s going to have.”
  • “The time to execute is now. It may not be perfect, but that’s okay.”
  • “No matter what, get off that original X, start moving forward, and take that action.”

Featured on the Show:

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Laura Hatch: Front Office Rocks

Quotes & Notes:Laura Hatch: Front Office Rocks - Relentless Dentist Podcast

  • So I really got thrown in dental with no experience, I mean I didn’t know teeth had numbers, had surfaced, so much like many other people, we just got thrown into this position.

I’m an office manager at heart, and I wanted to build something that I could help other offices and their team.

  • For me being married to a dentist, I know that my husband got no business training in dental school. And then when I went to start working in dental, there were no resources for me, so my focus is the team, my focus is the staff, to be able to have a resource to go to.
  • You don’t have to know dental to work at a front office, you know you have to have great customer service, and you have to be a team player, and you have to work hard and smile, that’s the kind of stuff we can’t teach employees.

I wanted to develop a program that was consistent with new employees.

  • It’s a great way to just bring in enhancement to the employee; I have a lot of offices that use it as team training.

If the patients aren’t happy, and we’re not answering the phones well, and we’re not reappointing the patients, the practice isn’t going to grow.

  • I think the biggest thing for me is attitude, is drive, we have to remember that even though we are health care professionals, we’re in a customer service environment.
  • You should invest in your team, you know employees worry about their salary, but that’s not what motivates them most, it’s do you invest in them.

If you would like to learn more, be sure to check out frontofficerocks.com or their YouTube page/Facebook page for snippets of their videos.

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Where’s the waste? It’s time to think lean with Dr. Graham Dersley

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  • If I could break down lean principles into two words it would be waste reduction. Waste can come in a couple different ways; it can come in materials, but the biggest waste in dentistry come from wasted time.
  • Your team doesn’t like being behind schedule, that stresses everyone out.
  • One of the things I find is longer appointments with patients if you can get them to come to longer appointments, that helps a lot in eliminating this waste.

We don’t offer this to patients with a history of no showing. If a patient has broken appointments before, I don’t want to schedule them for a two hour appointment.

  • I didn’t always want to be harping on my team to support me to the extent that really was required. What really was important was keeping me moving through the day.
  • Do we have a patient in the chair who is going to pay for their treatment, who has already agreed that they are having a root canal and not an extraction, who is going to show up for their visit in the first place. There is a lot of quality control that we can do to make sure the dentist is working on the “good Post-It.”

Once I realized that you could have a three day work week, be very productive still, still make a good income, and have a four day weekend every week, that became pretty appealing.

  • Two barriers to working fewer days are the staff worrying about less hours, or patients worrying about fewer days to get work done on their teeth.
  • Dr. Graham Dersley would suggest everyone read The Goal by Eliyahu M. Goldratt. He would also suggest everyone read Harvard Business Review on Manufacturing Excellence at Toyota.

If you would like to learn more from Dr. Graham Dersley you should go to practiceonfirelive.com and check out the event in Nashville on May 13-14.

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Jayme Amos: Are startups too risky???

Quotes & Notes:jayme-amos-photo

  • Any doctor can start up a practice and that 84% of doctors that want to own their own can with great levels of success.
  • If it is your first practice, if you know you want to own your own practice, if you are going to consider an acquisition it is going to be better than a startup if it is already perfect, if it is exactly what you want long term.
  • I like to describe acquisitions a little bit like turkey soup from Panera… it looks good on the menu, and the things that we might look at as good opportunities, sometimes there is more in that recipe that we don’t even know to look for.

If it is not perfect on the first time around, you might as well start from scratch, as long as the from scratch plan has a high level of success.

  • If you are going to buy that practice, you are buying patient relationships.
  • Everyone knows that demographics for a startup are important, but demographics for an acquisition are also… If it (the patient base) is not going to grow naturally, then you are going to fight for growth.

If you are still needing to work in a part time position a year after you open, that is my definition of a startup failure.

  • If you can follow a proven path with a startup, the rewards can be amazing.
  • Startup practices do fail; startup practices can collapse.
  • Don’t end up like lots of doctors we come in contact with, who end up with lots of regret for missed opportunities. Don’t delay.

If you would like to learn more from Jayme Amos or go to his course you can go to idealpractices.com/course and be sure to apply for the scholarship opportunity we have put together for one listener.

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The very important topic that nobody wants to talk about with Deanna L. Robinson

Quotes & Notes:dianna_robinson

  • In that moment [of sickness and pain] I was like, “I get to. I get to be in pain. I get to get up in the middle of the night and deal with a fussy baby.” That changed my attitude of how I looked at what ended up being 13 years of suffering, it is that I was grateful, for at least I was here raising my kids.
  • I’m going to start living as if this is healthy.
  • What if they got educated in personal skills at the same time they got educated in the drill and fill skills?
  • First you set your goal, and then you work backwards.

Be grateful for your life.

  • What we know about suicide is a lot of individuals who take their life by suicide, many of them, are substance abuser.
  • Someone can’t say yes if you don’t ask them, and a no really doesn’t hurt.

How we do anything is how we do everything.

  • Just like they (the dentist) make the suggestion for their patient to come in and get their teeth cleaned, what are they doing to make sure they the dentist is a doing the checkup on themselves?
  • If you want to learn more from Dianna Robinson you can go to her websites dentisryitspersonal.com or deannalrobinson.com, or find her on Twitter @deannalrobinson, Instagram, or Facebook, or even send her an email at deanna@dentistryitspersonal.com.

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Dr. Michael DiTolla: Smooth seas do not make skillful sailors

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  • “Smooth seas do not make skillful sailors,” African Proverb.

There are always ways, whether it be tips or tricks, to get good results even if you don’t have a great set of hands.

  • I didn’t want it to appear that I was doing things that the audience couldn’t do, in fact I wanted them to know that if I could do this, they certainly could do this.
  • It really wasn’t until I got the opportunity to start doing some videos with Glidewell that I saw, oh my gosh, people are doing better things than this.
  • I’ve just always loved having a microphone in my hand, and so wanting to start the lecture is just based on that same type of thing.
  • I learned, know your room, know who you are telling your story to, and then always be willing to turn to experts.

When you are speaking, even in dentistry, when you disclose things about yourself as a father or a husband or whatever, that’s when people get to know you and when that connection is formed.

  • If you just get involved with digital impressions, there simply is no faster way to become a better dentist.
  • Dr. DiTolla would recommend every dentist read Success Through Stillness by Russell Simmons.

If you would to learn more from Dr. DiTolla you can go to drditolla.com or email him at mcditolla@mac.com. You can also look up reverse preparation on YouTube to learn his process. Be sure to take a listen to his podcast, The Accidental Geniuses.

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