Are You Disney or Enron?

Are you Disney or Enron -Dr. David Maloley“Every leader is telling a story about what he or she values.” — Vision and Values, Disney Institute

Whether big or small, any organization has an established mission and vision to define its objectives and approach to reach its goal. However, the most crucial aspect of building an organization is the founding principles for which they stand.

Core values are what bind the company, its employees, and the people they wish to serve. It may be uncommon in dental practice, but having a solid foundation of fundamental principles that integrates naturally with the personal values of everyone in the team is crucial to the practice’s growth and success.

In today’s episode, I will discuss why core values are among the bare essentials in an organization, how it helps in the hiring process and performance evaluation, and how it can serve as your “constitution” when facing adversity or challenging decisions. Drafting well-crafted core values are one thing, but having your team enrolled and aligned to these guiding principles and put them in practice rests in the hands of a moral leader.

Tune in and find solutions to common practice issues at  Prescriptions for Your Practice.

 

Key Quotes:

  • “We as dentists wanna have core values so that we know what we stand for. And knowing what we stand for is critical for your confidence as a leader and a business owner.”
  • “You can use core values to get underperforms on board or out of your way.”
  • “You can use core values to help accelerate the growth of your top performers.”
  • “It’s not so important what the core values are but that you have core values and you bring them to life.”
  • “If you have a smaller practice, this can be a whole meeting wherein the team members bring on their own personal values to the table. If they build the core values with you, they will back it.”
  • “Walt Disney really left a legacy through core values that now is this big and powerful company, the size and capacity of an Enron, but in an alignment with core values.”

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The Antidote For A Needy Team

The Antidote for a Needy Team -Dr. David Maloley

“If we learn to diagnose these needs and treat them accordingly, we’ll have our next level of freedom readily available to us.”

Can you pick out the dominant need in your team, patients, family, and friends? This exercise is very challenging, especially to dental practice owners wearing multiple hats — juggling the demands of the business, the employees, and the clients.

In this episode, I will discuss the six human needs rooted in the deepest of our nature. We require to discover, embrace, and fulfill these needs within ourselves to help us understand what fuels our team so we can respond to them better.

Tune in and find solutions to common practice issues at  Prescriptions for Your Practice.

 

Key Quotes:

  • “All teams are needy and all doctors are needy.”
  • “Needs must be distinguished from wants. In case of needs, deficiency causes a clear adverse outcome.”
  • “Typical management tactics have us treating employees more like human doings than human beings.”
  • “If we embrace these 6 human needs (Certainty, Variety, Significance, Connection, Growth, Contribution), we can confidently influence, align, and predictably increase employee buy-in and engagement.”
  • “When a team member comes to you and you feel like they’re whining, or they’re negative, you must filter out if they are just telling you an unmet need that they have that keeps them from a higher level of performance.”

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My Gossip Mill

“Great minds discuss ideas; average minds discuss events; small minds discuss people.” — Eleanor Roosevelt

Many people find gossiping fun, enjoyable, and addictive until they become the focus of the idle talk. However, in a professional setup like the dental workplace, gossipmongering is an enormous time and productivity waster, not to mention unprofessional. In addition, it increases anxiety among employees, puts a strain on teamwork, erodes trust,  and crushes morale.

Listen in as I provide steps on dispelling gossip before it enters the workplace, how dental owners should foster a culture of healthy conflict, and how to maintain an environment of high candor, high trust, and straightforward verbal communication.

Tune in and find solutions to common practice issues at  Prescriptions for Your Practice.

 

Key Quotes:

  • “I created a team training called “The 5 Habits That Destroy Team Unity” and we talk about it as a team.”
  • “A lot of gossips comes from envy and jealousy.”
  • “Gossip becomes addictive. Left to its own devices, it’s gonna run rampant, it’s gonna hijack your vision, it’s gonna destroy your well-being as doctors, it’s gonna divide team members, it’s gonna create unnecessary dramas, and none of that contributes to patient care.”
  • “We want in a culture is a healthy conflict.”
  • “We can create a team environment of high candor, high trust, and very direct verbal communication.”
  • “Healthy conflict drives results without having to babysit the culture or nudging people to actually do their job.”

Featured on the Show:

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  • I appreciate your feedback. Let me know what you learned and loved here: dr.dave@relentlessdentist.com.

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Decide to Dominate

Decide to Dominate

Decide to Dominate

Results are going to come from taking action. And all action starts with a decision.

Having to decide on something is naturally hard, most especially if the decision is transformative. However, decisive leadership is vital to effectively execute the plan of action toward achieving the organization’s goals. 

This week’s podcast is about creating a culture of decisiveness, how to empower your team to make more and better decisions, the elements that make up a sound decision, and its impact on the organization’s overall well-being. We will also look into the psychology of “learned helplessness” — a situation where people deliberately put out a minimum viable effort to avoid trouble due to a vague instruction from a high-performance-seeking indecisive leader.

Tune in and find solutions to common practice issues at  Prescriptions for Your Practice.

 

Key Quotes:

  • “What was the number 1 characteristic of a high-performance culture or a high-performance team? I said immediately, DECISIVENESS.”
  • “Decide to dominate. For me, dominate means dominating a day, knowing that we have, as a dental team, control over the day and an opportunity to get better than we were yesterday.”
  • “If we’re not decisive, we can expect that our teams will also be indecisive.”
  • “If we want results, we need to be decisive.”
  • “If a team is consistently making more and better decisions across the board, it’s bound to generate more revenues, more fulfillment, and less stress.”
  • “The quicker we make these decisions, the better off we’ll gonna be, the better off the organization is gonna be, and now we start to see the organization reflect the leader and become more decisive.”
  • “We need to encourage our people to make mistakes and learn from them.”
  • “The best thing you can do for your team is giving them reasons to stay hopeful and optimistic.”

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Educating Your Community Through Dental Marketing with Grace Rizza

Educating Your Community Through Dental Marketing with Grace RizzaIn 2009, in this dusty space in Avon, Colorado, I spent all my cash on learning for a six-month Ortho, Sedation, and Invisalign because I wanted to be this marketable person. One thing I could say, it is much harder than it looks — but not for Grace Rizza. She’s been growing businesses at the age of 22, and her approach to business is both commendable and inspiring. It’s no wonder she was a 2019 Honoree at the Daily Herald Business Ledger’s Influential Women in Business Awards.

Listen in as Grace Rizza shares the importance of branding and effective dental marketing. It can be considered “unethical” not to market because you have a community of people that don’t understand how you can help them. Make sure that people know who you are and what you do to help them.

Tune in and get more insights on Magnificent Marketing

Key Quotes:

  • “Who’s going to teach your community if you don’t.”
  • “People need to stop trying to go viral and stop trying to be cool. They need to educate.”
  • “Just know what you’re trying to accomplish with your marketing before you just start trying to do everything everybody else is doing, come up with a concrete plan.”
  • “Don’t skip the branding process. Don’t skip the part where you ask yourself, or your advisor asks you, how do you want to be known in the community? What’s your intended reputation?”.
  • “The right advisor will allow you to dream, but we’ll also tell you when you’re being unrealistic.”
  • “Your time is a currency.”
  • “The most expensive information is mediocre information.”
  • “If marketing brings you joy, okay, put it on your plate. If it doesn’t, you need somebody to do it.”
  • “What is your marketing and your branding, that visual aspect, what is it saying about you behind your back? Is it creating the right first impression? And then when those things are in alignment, then you should start the advertising piece, SEO still gets the best return on investment.”
  • “If you’ve got great reviews and you’re ranking on top of Google, you will get new patients, and it will be consistent.”
  • “You should have professional video ads that create an emotion.”
  • “If you are comfortable on video and articulate, that’ll make your trust factor go up.”
  • “People want to see real people.”
  • “The most important thing that came from this today was treating marketing as an investment and not a cost.”

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