by Karah Karah | Jul 25, 2018 | Prescriptions for your Practice
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There is an ever-growing threat to cybersecurity as our technology and data become more connected and advanced. In this episode, Evan Taylor steps in to educate us on how to protect our practices from the various security breaches. He discusses the different types of breaches that tend to happen and how to set up processes and protection that will keep your customers and practice safely.
Evan comes to us from an FBI background and shares how and why he made the shift into working with cybersecurity threats to businesses. He talks about how health care providers are possibly more at risk of security breaches and why it’s so important to invest in proper protection and education regarding cybersecurity risks. Evan also discusses the difference between risk mitigation and risk transfer as well as giving some tips on three main areas where you can start tightening your security now.
Key Quotes:
- “If you think about the mob in the early 1900s in America, this is how they operate overseas.”
- “They can make hundreds of thousands of dollars in a matter of minutes.”
- “It makes it very difficult to attribute who is conducting a breach and for what intent.”
- “They either want to monetize simply having access to a company network or they want to monetize the data that they can steal off of that network.”
- “The typical ransomware payments are around $30,000.”
- “Healthcare data is the most lucrative, the most profitable data for attackers.”
- “In a matter of hours, you could have 7, 8, 9 hundred thousand dollars liquidated from an account.”
- “They need to be educated on what to click on and what not to click on.”
- “Make sure the technology you have is up to date and that you have somebody closely watching the practice from an IT sense.”
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by Karah Karah | Jun 27, 2018 | Legendary Leadership
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As a young dentist just starting out, it can be hard to know which direction to take your career. But thanks to people like Dr. David Rice, the next generation of dentists can get access to tools that will help them succeed on both the clinical and business side. Not only has David achieved success in his career, but he’s also done—and continues to do—amazing things to help dental students along their own paths to success.
The founder of igniteDDS—a free continuing education community for dental students and young dental professionals that provides live local events, online webinars, and more—David is passionate about helping younger dentists navigate their early years in the industry. In this episode, he shares the wisdom he wants to impart on up and coming dentists, the mantra that helped him get to where he is today, and inspiring insights that both new and seasoned dentists ought to take to heart.
Key Quotes:
- “Sometimes we’re worried about the tactic, or the strategy, or the meeting, or the conversational skillset to get our team to reach higher levels, but oftentimes we’re not treating them outrageously well.”
- “I highly recommend some kind of postgraduate program to everybody. It was such an instrumental year for me, not only to pull all the concepts that didn’t quite make sense to me in dental school together, but confidence and speed and the ability to know … if someone else can do it, so can I.”
- “I’m a huge fan of young dentists to choose mentorship over money whenever possible because those first three to five years are so, so important.”
- “We’re so conditioned throughout our formal education to tell somebody the answer … but it’s easy to make a mistake when we try to just talk at people as opposed to really listening to what they have to say.”
- “The more you invest in the person sitting knee-to-knee with you, the faster you’re going to grow and be successful.”
- “We’re really not a patient-centered practice; we’re really a team-centered practice. And when our culture is firing on all cylinders, the patients just come in, and they feel it, and they respond.”
- “Spending time working on your business is really, really valuable, and it’s easy to lose that time because you’re so busy trying to produce dentistry.”
- “Challenges are a part of the game, but you can get through it on the other side and sometimes—if you play it right—come back stronger.”
- “Take the leap. Don’t be afraid to jump out of the plane and figure out how to open the parachute on the way down.”
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by Karah Karah | Jun 20, 2018 | Maverick Mind Shifts
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It’s easy to see the highlight reel of peoples’ careers and think that things should be easier. Coty Shores shares how important it is to embrace the “dark side” of your career and use it to motivate you and push you forward. He also gives us some great inspiration when it comes to learning from people you admire and endeavoring to constantly improve yourself and your skills.
Coty touches on the role of courage and how he beat the odds and proved people wrong to get where he is today. He emphasizes the importance of continuous learning and how he has had massive success with blood spinning and its incredible, life changing procedures. Coty also shares some insight on successful team management, delivering value and finding the grit to get through what’s hard.
Key Quotes:
- “I’ve always heard – “Oh it will cost you their year salary to train a staff member..” – Well, they cost you about three times that much by keeping that terrible staff member around.”
- “They confuse courage with, like you said, having no fear.. and that’s a problem. You’re always going to be scared, you just gotta push through and have the grit to do it.”
- “You can’t outrun your team.”
- “That’s what you gotta do with life – you have to take the negative and learn from it.”
- “Your failures are where you learn everything that’s gonna move you forward.”
- “It’s really about being better for your patients.”
- “Always remember that with all the success that you see, there was late nights and a lot of missed events and all kinds of stuff.”
- “Once you get in the middle of it, don’t quit. Have that grit. Have that piss-off determination to get it done.”
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by Karah Karah | May 23, 2018 | Hints for Happiness
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Growing as a leader starts with growing as a person, and no one knows that better than Dr. David Maloley. He’s going solo today to share a few things that have significantly improved his quality of life, and as a result, have helped him be a more effective leader in his practice.
Listen in to hear the top three gadgets that have become major parts of Dr. Dave’s morning routine, as well as his advice for starting your day off strong. You’ll also hear his tips for improving your mental state and what it really takes to be the leader your practice needs.
Key Quotes:
- “If you can own your day, you can use that as a building block. Then you’re well on your way to building an epic life, and that starts with a morning routine.”
- “No matter what your quest is—building a dental empire, serving your patients—meditation is a good foundation.”
- “All my breakthroughs in my practice were when I was working more on myself than on the tactics within the practice.”
- “Strong systems are really important, but you’re not going to change your life by fixing the way your phones are answered … True growth is going to happen from growth within the leader.”
- “When you transform the leader, you transform the practice, and it must start in that order, or it’s not sustainable.”
- “High performance is about increasing fulfillment and decreasing stress over time.”
- “Health is the wealth. If you’re tired and exhausted, you’re going to be kind of a coward and an ineffective leader.”
- “We’re sold this myth that as we get older, our energy decreases. I don’t believe in that at all. There’s so many ways that we can get our bloodwork right and get our morning routine right so that we have the same energy that we did as a teenager.”
- “When those difficult times come along … I want to be a higher level person so that I can take that head-on.”
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by Karah Karah | May 16, 2018 | Magnificent Marketing
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When it comes to marketing, many practices and businesses tend to focus on the wrong things. Naren Arulrajah explains what is going wrong and how to truly focus on the customer, relate to them in a real way and leverage social proof. His advice on handling failure, being an effective leader and gaining the trust of your customers is extremely real and valuable.
Naren discusses how he originally failed his way to success and how his rough start ended up pointing him in the right direction because he was willing to learn from it and make necessary changes. He also shares some great advice on how to establish authority and create real relatable messages that clients connect with. Naren provides many tools to strengthen your impact and lead people in a way that brings out their strengths.
Key Quotes:
- “Every good thing that happened to me came out of failures or came out of dead ends.”
- “I don’t believe in managers, I believe in coaches.”
- “I don’t believe in this idea of, “Let’s work on your weaknesses” because if I work on your weaknesses, you’ll have strong weaknesses. So I believe in this idea of how to bring out the best in you – your strengths.”
- “The more it was about me, me, me – the less I got what I wanted.”
- “Marketing – the way you get people to know you and then choose you.”
- “We are social animals – We do what others do. So when someone else buys a product and writes a review, now we trust that.”
- “When somebody is being grateful and at that moment you ask them for a favor, they will say yes.”
- “We don’t trust people who say they are perfect.”
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by Karah Karah | May 9, 2018 | Legendary Leadership
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It’s one thing to have a vision for your business and it’s a whole different thing to be able to cast that vision in a way that it is taken on and carried out by your team. Dr. Jesse Green drops by the show today to share his journey through practice ownership and how it has evolved into a passion for the dental entrepreneurial community. He gives us some great actionable advice on how to improve your leadership and entrepreneurial skills in a way that will take your practice to the next level.
Jesse really emphasizes the importance and value of not just having a vision but making sure you are communicating it effectively. He also discusses hiring and how there should be systems in place that make things easier for day to day tasks but don’t take away from the personality and flexibility of the business. Jesse also gives us great tips regarding leadership, financial intelligence, case presentation and marketing techniques.
Key Quotes:
- “I really applaud the people who get out there and give it a red hot go because running a business is not for the faint-hearted.”
- “Being a great dentist is, I think, an important part of being a good business owner but it doesn’t guarantee success.”
- “I found myself running a digital marketing agency for dentists which was fantastic. I learned so much about true business that I never learned through traditional practice management programs.”
- “Some of the best lessons I’ve ever learned have been outside of dentistry.”
- “We sometimes think the dentist industry is somehow different or special to other businesses but the same principles apply.”
- “People say you hire for attitude and you train them on the job but if that’s true, you need to have some dedicated training processes in there as well.”
- “The really important thing when it comes to leadership is: Creating a clear vision, enrolling people in that vision, holding the standard, and living the standard.”
- “The growth of the business will never outstrip the growth of the leader.”
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by Karah Karah | May 2, 2018 | Legendary Leadership
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In this episode, you’ll get to listen in to Dr. Dave’s recent interview on the Business of Dentistry Podcast. He shares personal stories of his own challenges and the valuable lessons he learned as he built his career. Listen in to hear his inspiring words about finding clarity, what it takes to be a great leader and more.
Key Quotes:
- “Life moves fast. I used to think about five-year plans and ten-year plans, and now a quarter goes by, and I’m like, I don’t want the same things I wanted 90 days ago.”
- “That’s, I think, a struggle in society, but certainly in dentistry as well, is like you start living out somebody else’s dream and then realize it too late. If you can always be course-correcting, I think that’s probably the best advice, to have a beacon, which would be like your annual plan or even your life plan.”
- “It takes some serious time alone to reflect and design [a life plan, but] otherwise your schedule will get full of other people’s agendas.”
- “My theory was in 2017 that if I did nothing else but worked on myself, that I could make my practice grow, and I didn’t need to be constantly turning all these knobs like hiring somebody or a new marketing tactic or new phone skills.”
- “If you’re the CEO of a dental practice, if you’re the lead producer in a dental practice, you’re the racehorse, and so you have to create ways—whether it be through delegation and leadership or just flat out automating or eliminating things from your life—so that you’re not feeling run down at the end of every week.”
- “What are you doing to take care of yourself so that you can serve? It’s kind of a paradox like you need to be selfish to be selfless is really something that we have to come to comfort with.”
- “Courage is not the absence of fear. It’s doing the things that you’re scared of because you know that gets you to the destination that you want.”
- “Sometimes we use perfectionism as a badge of honor because it sounds really good, but sometimes it’s just fear and excuses packaged in a nice little wrapper with a bow on it.”
- “Your teams need psychological safety, so they need to be able to ask their dumb questions or make their mistakes without feeling chastised; they need to know that you have their back.”
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by Karah Karah | Apr 25, 2018 | Prescriptions for your Practice
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Addison Killeen has built a network of thriving dental practices in a location that is known to be saturated with practices. Tune into this episode to get in on the wisdom and strategy that he used to successfully nurture practices and teams. Addison gives us some perspective when it comes to the importance of building relationships in the dental community and focusing on areas that are your expertise.
He discusses providing procedures that people truly want and staying away from the salesy side of dentistry. Addison also shares how his practice dropped the no-show/ cancellation rate by 2% with one simple and time effective solution. He introduces and discusses his new book and the importance of focusing on the right data to transform your practice.
Key Quotes:
- “It was really a cool experience to be able to walk into a practice where nothing else changes, not a whole lot of pressure on me other than – just don’t crash the boat.”
- “The key to our growth is through relationships. We’re just available when a selling doctor kinda gets ready to exit.”
- “All of the coolest things I’ve learned in the past couple years have all come from dentists and the associates that I hire.”
- “Dentistry was – you still get to be a surgeon and an artist but yet you can have the life 100%”
- “At first, the idea of multiple practice ownership wasn’t something that I totally thought was a great idea or main goal but just through doing things it’s kinda happened.”
- “People don’t like to feel like they’re getting sold stuff.”
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by Karah Karah | Apr 18, 2018 | Bold Biographies
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Sometimes the biggest challenges we deal with as dentists are moral dilemmas. It can be tempting not to admit to making a mistake—especially when you know a patient wouldn’t know the difference—or to advise someone to undergo an expensive procedure they don’t really need for the sake of making a higher profit. We’ve all been there, including Dr. Bryan Stimmler.
The owner of North Brooklyn Dental Care, Bryan is a big proponent of sharing the challenges we face as dentists, not just the successes. In fact, helping others to learn from his mistakes was his goal in starting The Better Dentistry Podcast. In this episode, Bryan opens up about the difficulties he’s faced along his dental journey, his own major mistakes, and the important lessons he learned as a result.
Key Quotes:
- “I don’t care that you can do veneers, you know, I can do veneers too … I want to see a screw-up. I want to learn from your mess-ups.”
- “There’s not a healthy communication on the challenges that [dentists] go through—whether it’s life or the business side of things or the clinical side of things—and we need to open up some discussion on that.”
- “To be a good dentist, to do better dentistry, you’ve got to get your ego out of the way and you gotta do what’s right. … Better dentistry is getting back in there [after a mistake] and getting it to where it’s supposed to be and then swallowing your pride and apologizing to all of the patients that are waiting for you because you screwed up.”
- “There’s a quote that kind of goes along the lines of, when you think your life is tough, someone’s always had it worse.”
- “When someone’s quiet a lot of times, and then they dish out just a one-liner—those are the ones you need to listen to.”
- “I hear from residents all the time that they don’t feel like they’re learning anything, and when you’re in the thick of things, you don’t even realize what you’re learning. We’re watching you work, and I can see your clinical proficiencies from when you started until when you ended, so you are learning, whether you think you are or not.”
- “In hindsight, [my associateship] was so valuable that I’ve actually told residents, go find a bad associateship. If you have the intentions of opening up your own office, go see what the worst of the worst is. … You’ll find out everything that you shouldn’t be doing, and that’s much more valuable than getting an associate position at a place that is a well-oiled machine and you don’t even know what they’re doing that’s so good.”
- “I always tell people to find a mentor. … Find some mentorship and read a lot.”
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by Karah Karah | Apr 11, 2018 | Bold Biographies
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Do you feel like you don’t have your future quite figured out yet? Don’t sweat it. Being successful doesn’t mean you have to know every detail of where you’re going. The key is being willing to put in the work and keep moving forward. Just ask today’s guest, Dr. Chris Green.
A third-generation dentist and the owner of Green Dental Care, Chris says he’s still figuring out his vision, and he has accepted that the road to get there isn’t always a direct path. In this episode, he shares what he’s learned along his own non-linear dental journey, as well as the importance of knowing that finding your path to success can be a fluid process that you continue to figure out as you go.
Key Quotes:
- “A smiling dental team—that’s the type of thing that can make up for a lot of flaws.”
- “When we think about leadership and owning a practice, we think so much about first impressions. But last impressions are super powerful, as well.”
- “Dentists a lot of times either put not enough focus on their practice or too much focus on their practice.”
- “That’s the beauty of the profession: You can run a practice however you want and create a lifestyle. … It’s an exciting time to be a dentist in my mind.”
- “One of the things that it took me a while to figure out is that if I was the most interesting or the smartest guy in the room, then I wasn’t learning or gaining anything.”
- “Some of these practices just need new energy—they need a young, hungry dentist to get in there and be a little bit better of a leader and be a little bit better of a businessperson, and if you’re a lot of that, then the sky’s the limit.”
- “For me, it just hasn’t been a linear road to get to the vision—I still don’t know if I have my vision totally figured out. It’s a fluid process. The more I know, the more I realize I don’t know, and as I learn more, I realize that there are many ways I would have done things differently, but you’ve just gotta keep plowing ahead.”
- “The simple epiphany I had was that I could always make more money, but I could never make more time.”
- “Sitting down once a year, or once a quarter, or however often to evaluate your vision, write it down and reverse-engineer how you’re going to get there—that will get you in the right mindset as to not expect shortcuts.”
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