by [email protected] | Nov 15, 2023 | Prescriptions for your Practice
Podcast: Play in new window | Download
In the day-to-day of dental practice, it’s the consistent, short interactions – those critical 15-second moments – that define your reputation and success. Whether it’s the greeting a patient receives, the comfort provided during a procedure, or the follow-up call after treatment, these instances are where trust is built and loyalty is fostered.
This concept of “moments of truth” isn’t just for leaders to ponder; it’s a powerful tool for the entire team to grasp and act upon. I encourage you to share this with your team. Let it be the starting point for a meaningful discussion on collectively enhancing the patient experience.
Discover the transformative power of ‘Moments of Truth’ in this week’s episode, drawing lessons from legendary leader Jan Carlzon and Scandinavian Airlines’ remarkable turnaround:
- Elevate Patient Interactions: Uncover how every 15-second interaction can be a ‘Moment of Truth’, profoundly enhancing patient loyalty and satisfaction in your dental practice.
- Differentiate with Personalized Care: Learn actionable strategies to make each patient visit memorable, setting your practice apart in today’s competitive landscape.
- Team Empowerment for Excellence: Explore how empowering your staff can turn routine appointments into opportunities for exceptional patient care, driving growth and reputation.
Tune in to “15 Seconds to Success: Crafting a Stellar Dental Practice” for insights on leveraging brief interactions for lasting impact. Transform your practice with a philosophy that appreciates the magic of moments.
Subscribe, rate, review, and share this episode with peers who are just as dedicated to cultivating a high-profit, mission-driven dental practice.
P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.
Key Quotes:
- “Every 15 seconds spent with a customer is a chance to redefine our practice.”
- “Empower your team to create surprise and delight experiences.”
- “Build a practice culture that prizes patient-centric care above all.”
- “Routine dental visits can be trust-building sessions that create loyal patients.”
- “Personalization of the dental experience is key to standing out from the competition.”
- “By recognizing unique patient needs, a practice can turn patients into passionate advocates.”
Featured on the Show:
- People: Jan Carlzon, was CEO of the Scandinavian airline company SAS for more than ten years, famously turning it around.
- Book: Moments of Truth, by Jan Carlzon.
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Nov 8, 2023 | Prescriptions for your Practice
Podcast: Play in new window | Download
Are you a dental practice owner looking to foster a team culture that’s rooted in passion rather than just profit?
This week, we’re exploring the “Mercenary vs. Missionary” mindset with guidance from John Doerr, the legendary venture capitalist. His insights help us understand the crucial differences between team members who operate out of self-interest and those who are driven by a shared vision and dedication to your practice’s success.
- Delve into Doerr’s perspective on why a missionary-driven team is the cornerstone of long-term success and patient satisfaction.
- Learn actionable steps to inspire a shift in your team’s mindset, leading to improved care, stronger team cohesion, and enhanced practice growth.
- Discover how to identify mercenary traits and strategically transform them into missionary zeal that aligns with your practice’s core values.
For dental practice owners seeking to create a lasting impact and drive genuine success, this episode is your playbook.
Tune in and learn how to lead your team towards a future where dedication and passion are the driving forces.
Subscribe, rate, review, and share this episode with peers who are just as dedicated to cultivating a thriving, mission-driven dental practice.
P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.
Key Quotes:
- Misalignment affects team potential, workloads, patient care, and overall practice success.”
- “Transforming your team from mercenaries to missionaries creates passion and alignment.”
- “Exceptional patient care leads to stronger patient relationships and a thriving dental practice.”
- “Passion can be cultivated from curiosity and leads to consistency of purpose.”
- “The journey from mercenary to missionary mindset requires patience, persistence, and strong leadership.”
Featured on the Show:
- People: John Doerr, an American investor and venture capitalist at Kleiner Perkins in Menlo Park, California.
- People: Mark Cuban, an American billionaire businessman, film producer, investor, and television personality.
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Nov 1, 2023 | Prescriptions for your Practice
Podcast: Play in new window | Download
Are you a dental practice owner caught in the inertia of indecision, watching potential growth pass you by? Tune in this week as we delve into the transformative power of boldness in dental practice ownership.
- Understand the crucial difference between “Motion vs Action”
- Learn how a single act of boldness can set off a ripple effect of positive change
- Discover the pitfalls of timidity and how it affects your team and patient relations
If you’re looking to elevate your practice by building an empowered team, attracting a loyal patient base, and boosting profitability, don’t miss this episode! Ready to step up your game? Subscribe, rate, and review. Share this episode with fellow dental professionals who could benefit from a boldness revolution in their practices.
P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.
Key Quotes:
- “Boldness is the key to unlocking a version of you that can effortlessly navigate the complexities of dental practice management.”
- “When you enter action with boldness, you’re not just making a choice, you’re setting a precedent of confidence that ripples through every aspect of your practice.”
- “Hesitation weakens progress; embrace change and innovation with confidence, whether it’s adopting advanced technologies or expanding your services.”
- “Timidity creates internal conflicts and hinders practice growth; boldly confront these obstacles by adopting a mindset of calculated risk-taking.”
- “Each bold action you take as a dental practice owner brings you closer to the confidence and inner peace you seek.”
Featured on the Show:
- People: Robert Greene, an American author of books on strategy, power, and seduction.
- People: Napoleon Hill, an American self-help author who is best known for his book Think and Grow Rich.
- Organization: North American Society of Periodontists, a unique organization of practicing periodontists with a mission to perfect the art and science of building the ideal periodontal practice.
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Oct 25, 2023 | Prescriptions for your Practice
Podcast: Play in new window | Download
Imagine a dental practice where every action propels you toward greater profitability and personal fulfillment. A place where marketing turns patients into advocates and your innovations set you apart. This isn’t just a dream; it’s within your reach.
Our journey begins with a tale of a dental practice drowning in complexity, not debt. Your next steps await, from relationship-building to marketing audits, innovation, and cost reviews. It’s time to create a thriving dental practice, and our podcast is your trusted guide.
What’s In It For You:
- Maximize Patient Loyalty: Inspired by Peter F. Drucker, the Father of Modern Management, learn how to transform first-time visits into lifelong relationships.
- Boost Your Referrals: Uncover Drucker’s principles applied to dental marketing, turning your patients into your biggest advocates.
- Increase Your Profits: Find out how Drucker’s wisdom can help you scrutinize and optimize your costs for a healthier bottom line.
Takeaways:
- Immediate strategies to increase patient retention and referrals, all inspired by Peter F. Drucker.
- Practical tips to optimize your operational costs for higher profits.
Perfect For:
- Dental practice owners who want to unlock higher profits.
- Dentists looking to innovate and optimize their practice.
Tune in to elevate your dental practice’s profitability and patient experience, guided by the timeless wisdom of Peter F. Drucker.
P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.
Key Quotes:
- “Marketing and innovation produce results; all the rest are ‘costs.'”
- “There’s a transformative shift that happens when you move from merely conducting transactions to building relationships.”
- “Effective marketing isn’t just about attracting new patients; it’s about crafting experiences so memorable that patients become promoters of your practice.”
- “Innovation is all about those small, thoughtful changes that can dramatically improve both efficiency and the patient experience.”
- “Every time a patient comes in, they have a choice whether they return or not.”
Featured on the Show:
- People: Peter F. Drucker, Austrian-born American management consultant, educator, and author, whose writings contributed to the philosophical and practical foundations of the modern business corporation.
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Oct 18, 2023 | Prescriptions for your Practice
Podcast: Play in new window | Download
In a world dominated by digital interactions, there’s a powerful reminder that the smallest gestures can create lasting impacts.
Imagine the surprise when a dental practice owner realizes that a simple birthday card had a profound impact on a patient. It’s a testament to the significance of small, meaningful moments. As a dental practice owner, you’ll discover how these moments can forge deep emotional connections, build patient loyalty, and elevate your practice to new heights.
While we excel at dental expertise, we also recognize the importance of weaving the philosophy of relationship-building into every aspect of your practice. We’ll delve into the financial perspective of distinguishing between expenses and investments that deepen patient loyalty. Learn how to listen actively, rethink touchpoints, and celebrate the small moments that strengthen the bond with your patients in this podcast designed exclusively for dental practice owners.
Dive into this episode and discover:
- “Hot Fudge Sundae” Experiences: Master the art of creating standout moments that cement patient loyalty in an instant-gratification world.
- Lifetime Value: Unearth the strategy behind enhancing this hidden gem for sustained practice success.
- Handwritten Notes & Snail Mail: Reconnect with the age-old magic that deepens patient ties like no digital method can.
- Trust Building: The underlying foundation that ensures everything else falls into place.
For dental practice owners aiming for not just growth but a legacy, this episode is gold. Tune in now!
P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.
Key Quotes:
- “In the era of instant gratification, dental practices cannot take patient loyalty for granted.”
- “Focusing on patient loyalty and lifetime value in a dental practice is going to bring you some fantastic benefits.”
- “Patient loyalty is not just about clinical excellence. It’s about building emotional connections.”
- “Make memories for your patients. Make it remarkable, worth remarking about.”
- “When a patient receives one of these thoughtful, kind notes, they’re more likely to reciprocate with loyalty, trust, positive word of mouth recommendations.”
- “Patient loyalty is a bedrock upon which your thriving patient-centric dental practice can be built for endurance.”
Featured on the Show:
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Oct 11, 2023 | Prescriptions for your Practice
Podcast: Play in new window | Download
Is your team merely going through the motions or are they on a championship journey?
I’ve walked the path from the sports field to the dentist’s chair, experiencing the transformative essence of unwavering commitment and accountability. I had the opportunity to work with some of the best athletes in the world. But when I look back on those few years, the most impactful experience was being a part of a back-to-back national champion football team. Amidst the grueling drills and sweat-drenched jerseys, there was an unmistakable element on the field – no one dogged it, and no one made excuses. Why? Because they held each other accountable, pushing each teammate to their limit, play after play, rep after rep.
In this podcast, we’re here to distill the dos and don’ts of cultivating a self-managing dental team inspired by the elite leadership I witnessed in undergrad. We’ll steer clear of pitfalls such as micromanaging, favoritism, ambiguity, neglecting feedback, and complacency. Imagine your dental practice not just as a healthcare clinic, but as an elite sports team, where every procedure and every patient interaction is a chance to win. With the right strategies, your practice can achieve that elite performance you desire.
• Modern Dentistry Deep Dive: Understand how autonomy and self-management are redefining successful practices.
• Harness Technology: Learn how a self-managing team efficiently integrates cutting-edge tools and practices.
• Elevate Patient Experience: Discover the role of an empowered team in ensuring top-tier patient interactions.
• Resilient Practices: Unveil the blueprint for thriving in an ever-changing dental landscape.
• Empowerment = Growth: Grasp why giving your team autonomy is a game-changer for practice growth.
Whether a seasoned pro or a fresh face in dentistry, this episode is crucial for future-proofing your practice. Tune in now!
P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.
Key Quotes:
- “By embracing a system that empowers self-managing teams, you’re going to revitalize energy, your energy, their energy, the energy of the environment.”
- “A self-managing team is well-versed in innovations, ensuring that the practice continually adopts and benefits from the latest advancements.”
- “Operational efficiency. A modern dental practice isn’t getting more simple. It’s getting more complex.”
- “A self-managing team can pivot strategies, develop new services, upgrade services, or refine marketing approaches autonomously.”
- “You want a model that moves up and to the right, no matter what’s happening in the outside world.”
Featured on the Show:
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Oct 4, 2023 | Prescriptions for your Practice
Podcast: Play in new window | Download
The journey to true confidence is akin to navigating stormy seas. It’s not about the accolades or the easy path; it’s about facing and conquering the challenges that lie ahead.
Authentic confidence isn’t found in inspirational tales of valor; it’s crafted through your resilience and determination. It’s about defining your course with clear, meaningful goals and facing the storms that test your resolve head-on.
In this episode, we explore the transformative power of embracing challenges, inspired by the quote, “A ship in harbor is safe, but that is not what ships are built for.”
- Mental Resilience: Discover why authentic mental toughness is crucial for modern dental practice owners.
- Positive Impact: Learn about the ripple effect of consistently confronting and overcoming difficulties.
- Courage & Confidence: Understand how these qualities can make you an exemplary role model for your dental team.
- Avoiding Stagnation: Explore strategies to ward off complacency and ensure continuous growth and learning.
- Prosperity & Fulfillment: Find out how pursuing the difficult can lead to a prosperous and fulfilling career and life.
Tune in now for insights and inspiration on navigating the uncharted waters of your carer and achieving success through the pursuit of the difficult!
P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.
Key Quotes:
- “In the entrepreneurial world, stagnation can be particularly glaring. As your colleagues innovate, as practices around you flourish, a lack of progress is gonna start feeling like inadequacy, self-doubt.”
- “Resilience is forged in the of experience, not in pages of a book or episodes of a podcast.”
- “Your dedication and resilience serve as a living lesson, teaching your family, your team, and your community, all about the virtues of hard work, perseverance, and ambition.”
- “When people are closely associated with someone who embodies excellence, they often feel a subconscious push to elevate their standards.”
- “What is one challenge you’ve been avoiding? And how can you take the first step towards facing it, knowing the profound impact it can have on both your personal and professional growth? Reflect on that, act on that, and let it be a catalyst for your next chapter of growth and excellence. Allow this to be a journey.”
Featured on the Show:
- People: Helen Keller, was an American author, disability rights advocate, political activist, and lecturer.
- People: Jocko Willink, a retired U.S. Navy SEAL officer, host of the top-rated Jocko Podcast, and co-founder of Echelon Front.
- People: David Goggins, is an American retired United States Navy SEAL, ultramarathon runner, ultra-distance cyclist, triathlete, public speaker, and author of two memoirs, who was inducted into the International Sports Hall of Fame for his achievements in sport.
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Sep 27, 2023 | Prescriptions for your Practice
Podcast: Play in new window | Download
If you had to describe your personal brand in three words, what would they be?
In today’s digital era, patients seek more than just dental expertise – they crave a genuine connection. As a dental practice owner, your personal brand is a driving force that sets you apart. It is the key to building trust, differentiation, and revenue growth in a crowded dental marketplace.
For dental practice owners navigating this volatile landscape, this episode is a treasure trove of insights:
- Digitization of Reputation: Understand why your Brand You is a cornerstone of your practice in the digital age.
- Authentic Branding: Discover the secrets to creating a personal brand that resonates with patients and directly influences your revenue.
- Standing Out: In a competitive landscape, learn how to position yourself as a beacon that attracts patient trust and drives growth.
- Coaching Insight: Stay tuned for a thought-provoking question designed to refine and elevate your branding strategy.
Tap “Play” now and harness the power of personal branding to boost your dental practice’s bottom line!
P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.
Key Quotes:
- “Lacking a personal brand is kind of like missing a handshake in a one-on-one meeting. It’s a missed opportunity.”
- “Without a personal brand, you might just become another name on a Google search.”
- “A dentist with a robust personal brand stands at the forefront of modern dentistry’s lucrative evolution.”
- “67% of all Americans and 80% of older millennials are more inclined to spend on services from companies whose owners’ personal brands resonate with their values.”
- “A dentist’s personal brand isn’t just a marketing tool; it’s a revenue magnet.”
- “Stand for something and share your mission; it prompts deeper connections.”
Featured on the Show:
by [email protected] | Sep 20, 2023 | Prescriptions for your Practice
Podcast: Play in new window | Download
In today’s evolving healthcare landscape, trust is eroding, leaving patients skeptical and searching for more than mere transactions. Dental practice owners have a unique opportunity to rebuild trust by forging authentic partnerships with their patients. Transparency is the cornerstone of trust, with clear communication about procedures, costs, and potential risks forming the basis of these relationships.
Beyond transparency, it’s about viewing patients as long-term partners in their oral health journey. This means aligning with their goals, whether it’s achieving a brilliant smile or maintaining oral health as they age. The focus shifts from immediate treatment to personalized, long-term plans that reflect these aspirations.
In this episode, I unveil the secrets to transitioning from a transactional mindset to building enduring patient partnerships.
- Dive into the 10 pillars that anchor a high-trust dental practice.
- Grasp why today’s patients are more skeptical and how you can turn that skepticism into trust.
- Embrace the concept of a patient’s lifetime value, ensuring not just their satisfaction, but also the sustainable growth of your practice.
Ready to elevate your dental practice?
Tune in now!
P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.
Key Quotes:
- “When we put profit second and patients first, what happens? We get more profits.”
- “Your patient’s time is as valuable as yours. So prioritize punctuality and ensure smooth appointment flow and minimal wait times.”
- “Stay on the cutting edge of your profession. Regularly update your skills and invest in the latest equipment.”
- “Your practice isn’t just a business, it’s a part of the community. Engage in outreach. Offer educational seminars. Donate money to local nonprofits.”
- “Ensure timely communication and maintain a seamless workflow in your office to enhance that patient experience.”
Featured on the Show:
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Sep 13, 2023 | Prescriptions for your Practice
Podcast: Play in new window | Download
Have you noticed a growing trend? Highly-trained dental professionals are leaving large Dental Service Organizations (DSOs) in search of deeper meaning and purpose in their work. They yearn for environments where they can make a profound impact, collaborate within cohesive teams, and drive innovation. As a dental practice owner, this shift presents a golden opportunity, and in this podcast, we’re here to guide you on positioning your practice as the ideal destination for these professionals while enhancing the experience for your team and patients.
At the core of this transformative shift lies a transition from the traditional Productivity Paradigm to a Performance Paradigm. It’s no longer just about the quantity of patients seen or procedures performed. Instead, it’s about the quality of care, nurturing relationships, and cultivating the practice environment. We’ll share insights and strategies on how to adopt and implement these changes within your practice.
- Why ‘Grow-Time’ Matters: Join me as I reveal an overlooked approach to building a winning dental team.
- Magnetize Your Operations: Dive into the art of transformational leadership that elite dental businesses use to attract and retain top talent.
- Future-Proofing for Success: Decode strategies for sustainable growth in today’s shifting economy. Intrigued? Tune in now!
Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Key Quotes:
- “A cushy job isn’t necessarily an easy job, but it can make it feel as though life is easier when you have a great work life and the ability to have a life outside of work.”
- “A practice that prioritizes performance over mere productivity taps into the intrinsic motivation of its team.”
- “Grow time ensures that it evolves, that it adapts, that it thrives in an ever-changing landscape.”
- “If you’re making all the decisions, That looks like a heck of a lot of decision fatigue. And fatigue leads to stress, and stress leads to burnout.”
- “Engaged employees are much more likely to be committed, loyal, and motivated, and contribute to the practice’s success.”
Featured on the Show:
