by [email protected] | Aug 18, 2021 | Prescriptions for your Practice
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Ok, sit down and hold your horses (or cup?); I’m not suggesting that you commit a crime (pretty far from that). But, while I had your attention, let’s talk about Starbucks. Did you ever wonder how Starbucks redefined the coffee experience? Can you provide a similar experience in your dental practice?
Starbucks has brought in disruptive innovation. It was so phenomenal that it created a niche market and cult following — and of course, competitors. Yet, despite the competition, it has remained steadfast and continues to expand immensely, offering the same consistent products and services wherever you are in the world.
This episode will talk about valuable lessons that you can “steal” from Starbucks to create a patient experience that you will be proud of. I’ll also share tips on finding good team members and keeping them away from the prying eyes of your competitors. So relax, listen to my podcast while enjoying a cup.
Tune in and find solutions to common practice issues at Prescriptions for Your Practice.
Key Quotes:
- “Competition is no longer the dentist down the street. It’s anyone who employs good people.”
- “You have to provide an employer brand that gives these people who want good jobs the upside.”
- “We should go into our day-to-day as a student or as a consultant.”
- “Your top customers are the people on your payroll.”
- “Highly compassionate, highly motivated, hungry, humble, and smart employees want to create their own personalized experience for the patients that walk in your door.”
- “One goal for you and your team is to make sure that every patient feels like the only patient on the schedule.”
- “Your number one job is to make sure that everyone on the team sees the vision, mission, and values as the boss.”
- “Make sure everything is congruent and consistent in your practice with the identity you want out in the marketplace.”
- “The customer isn’t always right.”
- “Good team members are really hard to replace. So make sure that you’re pouring into your team members and you understand that if you treat them as a level 10, they’ll treat your patient as a level 10.”
- “You’ll find that most of the big insights you get, the big wins you get in dentistry, you take from other industries.”
- “Most people are not willing to do what you’re willing to do, and that’s the ultimate competitive advantage — is to create unique value in your communities.”
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by [email protected] | Jun 30, 2021 | Prescriptions for your Practice
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Decide to Dominate
Results are going to come from taking action. And all action starts with a decision.
Having to decide on something is naturally hard, most especially if the decision is transformative. However, decisive leadership is vital to effectively execute the plan of action toward achieving the organization’s goals.
This week’s podcast is about creating a culture of decisiveness, how to empower your team to make more and better decisions, the elements that make up a sound decision, and its impact on the organization’s overall well-being. We will also look into the psychology of “learned helplessness” — a situation where people deliberately put out a minimum viable effort to avoid trouble due to a vague instruction from a high-performance-seeking indecisive leader.
Tune in and find solutions to common practice issues at Prescriptions for Your Practice.
Key Quotes:
- “What was the number 1 characteristic of a high-performance culture or a high-performance team? I said immediately, DECISIVENESS.”
- “Decide to dominate. For me, dominate means dominating a day, knowing that we have, as a dental team, control over the day and an opportunity to get better than we were yesterday.”
- “If we’re not decisive, we can expect that our teams will also be indecisive.”
- “If we want results, we need to be decisive.”
- “If a team is consistently making more and better decisions across the board, it’s bound to generate more revenues, more fulfillment, and less stress.”
- “The quicker we make these decisions, the better off we’ll gonna be, the better off the organization is gonna be, and now we start to see the organization reflect the leader and become more decisive.”
- “We need to encourage our people to make mistakes and learn from them.”
- “The best thing you can do for your team is giving them reasons to stay hopeful and optimistic.”
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by [email protected] | Jun 16, 2021 | Prescriptions for your Practice
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In this episode, I will expound on The 6 Vision Mistakes Dentists Make. I will discuss how crafting a clear vision supports the team’s growth and reinforces the practice effectively.
More than ever, dentists need to have a well-defined mission and a compelling vision to reinforce their practice, not only for themselves but also for their staff and patients. It provides a clear and consistent direction as to where the practice is going.
Faced with many challenges aggravated by these uncertain times, dentists need to run a successful business to avoid plateaus. One key aspect of strengthening the business is value-creation among the team steered by a well-executed vision. It has to be big enough to fit all of the employees’ dreams and hopes in it.
What does your practice look like five years from now?
Tune in and find solutions to common practice issues at Prescriptions for Your Practice
Key Quotes:
- “It’s important that we have a vision and we execute that properly.”
- “Execution without vision creates friction.”
- “Your vision has to be big enough to fit all of your employees’ dreams and hopes in it.”
- “Being flexible and strategy is important once we define our mission and our vision.”
- “Vision needs to stir excitement and emotion.”
- “We need to evolve as humans.”
- “We need to grow our practice by growing our people.”
- “Make sure that you’re willing to become something much more.”
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by [email protected] | Mar 3, 2021 | Legendary Leadership
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Over my years as a podcaster, some of my very favorite interviews have been when I’ve brought friends onto the show, and this episode will definitely fall into that category. Dr. Pete McClellan is a dentist with multiple practices in Kansas City, a visionary, and a fantastic leader who was named a top dentist in Hawaii for two years in a row.
Listen in as we talk about the importance of creating a workplace where people actually want to work, as well as how a mission statement can help to weed out those who don’t fit within the culture of the practice. You’ll learn how we can all balance the need to make money with the desire to have a healthy and sustainable practice, and why creating a critical mass of believable people is one of the most sustainable things you can do for your business.
Be inspired and meet more Legendary Leaders
Key Quotes:
- “You can’t underestimate the power of a believable person in your world.”
- “If you can make more mistakes than anyone and still be successful, then that’s the game.”
- “My darkest moments were my biggest breakthroughs.”
- “There is so much power in finding people whose stories you believe.”
- “We need the practice to be profitable, but we need the practice to be sustainable.”
- “You have to put something in front of that team member that makes them realize they are part of something bigger.”
- “I’d like to give lots of credit to my two awesome business partners, Dr Daniel Rome and Dr Jeff Slutskiy. Our divide and conquer mindset has served us well.”
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by [email protected] | Feb 3, 2021 | Legendary Leadership
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Del Denney is a keynote speaker, performance coach, and leadership consultant. Having consulted for the top personal development training organizations in the U.S., Del has addressed thousands of people in toxin seminars. He joins the show today to help distill the complex topic of leadership down to a simple framework that you can apply in your practice immediately.
Listen in as Del shares how he developed his growth mindset and ended up being an expert and leader in the personal development field. You’ll learn why people lack clarity in purpose and vision, as well as how that applies to dentistry, so you can better find clarity and purpose in your career. Del also walks through the value of having frameworks to follow and provides one that will help you increase your influence with your staff and your patients.
Be Inspired and meet more Legendary Leaders
Key Quotes:
- “My father was in prison, I was doing crazy stuff, and long story short, I realized that the path I was on would lead to the same place he was at. It was Christmas night, and I realized that if I want all of this to change, I have to change. That’s when my personal growth journey started.”
- “It doesn’t have to be this fluffy thing—follow step 1, step 2, step 3. People overcomplicate things. Just find the framework and go with it.”
- “The question is: Who do you want to serve? And how do you serve well? That helps to guide you into your purpose.”
- “When we get distracted, that’s when unhappiness comes. When we get clear on our vision and keep it in the forefront of our mind, we’ll be much happier.”
- “The fact is, we’re all leaders, and I hope that people realize that. Leadership is influence.”
- “The foundation of leadership is developing relationships with your staff and patients.”
- “A great leader is a servant leader. Your job is to listen to your staff. This is a chance to observe your staff so that you can serve your staff.”
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