Finding The Right Hire For Your Business With Laura Nelson

Finding The Right Hire For Your Business With Laura NelsonHiring is complicated. You don’t want to be working with a team who doesn’t embrace and support your goals. Good thing Laura Nelson is there to guide us throughout the process. She recently released a new book, “Hiring without Hesitation: A How-To for Small Business Success” which I am excited to share. I’ve known Laura for a long time, and I admire the honest value she’s bringing to the dental industry.

Listen in as Laura talks about best practices in hiring the right people for your practice and how to quickly spot a potential rockstar. She also touches on office culture and why you should involve the whole team in the hiring process.

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Key Quotes:

  • It starts with leadership. It really starts with your attitude about hiring. if you think there’s no good people out there, then there’s going to be no good people out there.”
  • “You need to have an environment and a culture where people want to come to work there because they’re considering potentially leaving somewhere else maybe, or part-time or whatever to come to you.”
  • “If you wait to just hire when you need it, and you’re desperate, you’re gonna hire a square peg and try to put it in a round hole and then you’re going to fail and then you’re going to hit hiring and it’s going to be the cyclical problem that you have.”
  • “Always be looking. Don’t rely on just when you need it. ‘Cause if you wait until then it’s going to probably be too late.”
  • Let them [team] know that you’re always looking. First of all, it’s going to keep them on their toes. And then second of all, they’re not going to be whispering in the break room going,” Oh my gosh, you know, the [boss] is doing an interview. Who’s he canning? Who is he letting go?” Right? Like it’s just full transparency. So I definitely think involving your team is an important part.”
  • “There’s a difference between a job description and a job advertisement. So we need a job description, right? We need a checklist of what are they going to get trained? What are they responsible for and what are they accountable for? But an advertisement is meant to attract.”
  • “I’ve had some dental assistants who are amazing at six months and I’ve had some that stink after six years. So, it doesn’t really matter, the amount of experience. So, really going through your job ad and saying, what is required? And then what is nice to have?”
  • “ I’ll take personality over experience all day long.”
  • “I want somebody to be teachable with experience. That’s the best, that’s the rock star, right? But if they’re not teachable and they’ve got a lot of experience, like you said, they could be stuck.”
  • “And again, it ties back to the leadership and the culture. You know, you’ve got to foster a culture, that’s like that, the ability to make mistakes, the ability to learn and grow their ability to take responsibility, to work together as a team for you to be vulnerable for.”
  • “You can take a rockstar, put them in a bad culture and kill them. Or you can take an average employee and put them in an amazing culture and make them a rockstar.”
  • “Reference checks — and I’ve been guilty of not doing them. You’ve been guilty of not doing them. They are so important. And it’s important.”

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Leadership Over Management with Chuck Blakeman

Leadership Over Management with Chuck BlakemanThe single most important decision I made in my dental practice was the moment I stopped trying to create followers with this broken, top-down management style and started a leadership development program for everyone on my team. Today’s guest, Chuck Blakeman, is a world-renowned expert on this topic. He is a successful entrepreneur, best-selling business author, and TEDx speaker who has built 12 businesses around the world and now uses his experience to advise others.

Listen in as Chuck shares some incredible insights and paradigm shifts that will really get you thinking and moving in the right direction. We discuss the concepts of management and dehumanization, how those two relate, and how different it is from true leadership. If you are working on building your business, leveling up on your leadership skills, and creating an incredibly rewarding program for your team, this episode is for you.

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Key Quotes:

  • “Look up ‘rehumanize’ in the dictionary—it’s not a word! You can’t rehumanize—you’re not allowed to do that. You can only dehumanize. Isn’t that fascinating? Something is broken.”
  • “If you manage people, you dehumanize them. That’s very different than leading them, and we have to make that distinction because the leadership gurus and consulting network over the last years have conflated those two words to the point where we don’t know what the difference is.”
  • “Leadership is absolutely essential in every business, and management is the worst thing to happen in business. You have to eliminate people being managed.”
  • “People need to be led; stuff needs to be managed.”
  • “All of the data is on the side of getting rid of managers, having fewer leaders, and figuring out how to divest the decision-making. How do we distribute the decision-making to everybody?”
  • “You don’t even have to change the leader. You just have to change the leader’s mindset from ‘these people are stupid and lazy’ to ‘these people are smart and motivated.’”
  • “Managers tell; leaders ask.”
  • “There are three responsibilities of leadership: guard the values, champion the people, and pilot the results—not the process.”
  • “Leadership is any act that improves the life, situation, or performance of another person. If you’re helping someone cross the street, that’s leadership.”
  • “Good managers aren’t managing—they’re training and then getting the heck out of the way. They’re really leaders, and we should be celebrating that.”
  • “Leaders always train with the intent of not being necessary.”

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Frameworks That Allow You to Be an Effective Leader with Del Denney

Frameworks That Allow You to Be an Effective Leader with Del Denney Del Denney is a keynote speaker, performance coach, and leadership consultant. Having consulted for the top personal development training organizations in the U.S., Del has addressed thousands of people in toxin seminars. He joins the show today to help distill the complex topic of leadership down to a simple framework that you can apply in your practice immediately.

Listen in as Del shares how he developed his growth mindset and ended up being an expert and leader in the personal development field. You’ll learn why people lack clarity in purpose and vision, as well as how that applies to dentistry, so you can better find clarity and purpose in your career. Del also walks through the value of having frameworks to follow and provides one that will help you increase your influence with your staff and your patients.

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Key Quotes:

  • “My father was in prison, I was doing crazy stuff, and long story short, I realized that the path I was on would lead to the same place he was at. It was Christmas night, and I realized that if I want all of this to change, I have to change. That’s when my personal growth journey started.”
  • “It doesn’t have to be this fluffy thing—follow step 1, step 2, step 3. People overcomplicate things. Just find the framework and go with it.”
  • “The question is: Who do you want to serve? And how do you serve well? That helps to guide you into your purpose.”
  • “When we get distracted, that’s when unhappiness comes. When we get clear on our vision and keep it in the forefront of our mind, we’ll be much happier.”
  • “The fact is, we’re all leaders, and I hope that people realize that. Leadership is influence.”
  • “The foundation of leadership is developing relationships with your staff and patients.”
  • “A great leader is a servant leader. Your job is to listen to your staff. This is a chance to observe your staff so that you can serve your staff.”

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Money Chasing and People Pleasing

Money Chasing and People Pleasing - Relentless Dentist PodcastIf you’re at a point with your practice where you feel like you are bored, burnt out, and broken, it’s probably not your circumstances, community, or team. What it probably means is that you are lacking purpose, or you’ve lost your purpose somehow. In this episode, I’ll be talking about the importance of having and maintaining a strong sense of purpose and fighting to keep pursuing it.

Listen in as I present to you Dentistry’s Chasm of Meaning. This is an illustration that I’ll walk you through in order to understand why and where purpose gets lost in the process of working through our dentistry careers. I will discuss everything from avoiding the games that cannot be won to creating a prosperous practice where you can serve people at a higher level.

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Key Quotes:

  • “Life is never made unbearable by circumstances, but only by lack of meaning and purpose.”
  • “I believe we are trying to find external solutions to internal problems, which never leads to a happy ending.”
  • “If we try to be everything to everyone, we are nothing to no one.”
  • “Our default is more is better and dentistry is success.”
  • “Burnout is giving more than you’ve got for too long.”

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Foo Fighters and Your Most Productive Appointments

Foo Fighters and Your Most Productive Appointments - RD Podcast

One of the biggest things to work on in life is making sure to not take your work issues home and not take your home issues to work. This week I’ll share about how I made a shift in my life and mindset where I don’t put work first and I’m not afraid to take days off. This doesn’t mean work isn’t important, it’s all about making sure to fit in the most important things and be intentional about your scheduling.

By fine-tuning your priorities and sticking to your non-negotiables, you will be able to fit in the most important things in your life and practice. I’ll share a list of the most important things to make sure you fit into your schedule and make a priority – everything else should come after these. From taking care of yourself and developing your skills to spending time with family and truly feeding into your team, it’s so crucial to make sure you are being intentional and scheduling in what matters the most so that the little things don’t steal your days.

Key Quotes:

  • “The practice shouldn’t run you. There are times it demands more of you but you should be able to harvest cash flow and time.”
  • “If you don’t rise as a leader, the practice will suffer. It’s all about how you show up. If you’re dragging your feet and having a case of the Mondays, you can guarantee your team will too.”
  • “There’s always some undone thing that I kinda want to work on but I need that time [lunch time] to make sure that my afternoon is productive.”
  • “To take days or half-days to really work on your business is something you really need to do on a continual basis.”
  • “Make sure you’re developing the legacy you want.”
  •  “It’s almost a badge of honor to talk about how busy you are but everyone has the same amount of time and it’s about priorities.”

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