by [email protected] | Oct 6, 2021 | Prescriptions for your Practice
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What’s your favorite movie of all time?
I can greatly identify with the Rocky series’ story of resilience and perseverance, both onscreen and the underlying story on how Sylvester Stallone fought all adversity to have the movie get its screen time. It’s been my go-to movie whenever I’m confronted with roadblocks.
All of us went through one of the worst times last year, and it has tested our character and faith. But, it has also been a period of discovery that we’re far stronger than we thought we were.
In today’s episode, I’ll be talking about resilience. The difficulty we face as practice owners have exponentiated to a great degree in these crazy times. I’ll share three ways to keep a proactive stance on resiliency in dealing with adversity, rise above the occasion, and get back up better and stronger.
Tune in and find solutions to common practice issues at Prescriptions for Your Practice.
Key Quotes:
- “Make sure that you’re setting 90-day goals that bring out the best in you and your team.”
- “In being resilient, we can see opportunities in these radical shifts. You have to be aware and stay on offense so you can seize them.”
- “It’s better to be proactive and stay in the offense during turbulent times than to be caught off guard.”
- “Resilient businesses would need resilient cultures, and resilient cultures require resilient leaders.”
- “Sometimes positive thinking will keep us in denial of what is. We can face the brutal facts; we can look at the reality of what is and still be hopeful.”
- “In difficult times, we have to stay purpose-driven.”
- “Adaptability, mental agility is a hallmark of resilience.”
- “There are always lessons in deep, dark, difficult times; there are always gems to be mined.”
- “Sometimes in business and life, we have to color outside the lines and do whatever is required.”
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by [email protected] | Sep 29, 2021 | Prescriptions for your Practice
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5% of people are hard-wired for integrity, while 5% are hard-wired to lie, cheat, and steal even if it doesn’t benefit them. Interestingly, 90% of people will lie, cheat, and steal given three things. Listen in to find out.
We always attribute “stealing” to something tangible, not realizing that there are some abstract constructs that directly affect the practice’s finances.
In this episode, I will discuss the three things that make 90% of people subscribe to some degree of misgiving, why assessing character is complex, and what you can do about it. I will also share my insights on how you can differentiate the strong character from the weak and thoroughly assess your potential hire’s personality before introducing them into your culture.
Tune in and find solutions to common practice issues at Prescriptions for Your Practice.
Key Quotes:
- “There’s nothing more viable in your practice than your character as a leader and the character of your team.”
- “Money doesn’t have a conscience.”
- “What really exposes our character is difficult circumstances.”
- “Strong character comes from the feeling of security and self-worth.”
- “Weak characters are overcome by the circumstances.”
- “Think about the character in your hiring. Think about this collective character that is not only additive but creates a synergistic effect for better or worse.”
- “Make sure that you’re not too simple in your interview questions.”
- “Your home environment and work environment can bring out the best in you or the worst in you.”
- “We need to have a growth mindset and understand that you can become whoever you want to become.”
- “We all have things that we put in our backpacks as little kids and carry with us into adulthood that don’t serve us, that don’t service our practice, that don’t serve our patients, that don’t serve our team.”
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by [email protected] | Sep 22, 2021 | Prescriptions for your Practice
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“Until you make the unconscious conscious, it will direct your life and you will call it fate.” – Carl Jung
How’s your relationship with yourself, your profession, and with people? Are they standing in the way of enjoying the abundance of the dental profession? Or is it your thinking that’s killing the cash flow?
Money is not meant to be chased; you need to attract them. And learning from experience, it’s not all about skills and work ethics. Of course, it is essential, but what’s blocking the flow lives within your psyche, and a little re-wiring will help attune your practice to the cash flow.
This episode will talk about the three mental monsters that kill cash flow and how your thinking can quash these monsters by bringing out your unfair advantage. I will also touch on how you can take charge of your thinking and focus on adding value to yourself, your team, and your patients to address your financial worries.
Tune in and find solutions to common practice issues at Prescriptions for Your Practice.
Key Quotes:
- “If we don’t have proper architecture, both the enjoy and the cash flow becomes difficult.”
- “Many dentists are frustrated because the clinical skill alone doesn’t cut it.”
- “The way we think causes money and quality of life.”
- “The power of the skill stack is either divided or multiplied by the way we think.”
- “Make sure that your mind and thinking is serving you, your goals, and your business.”
- “What really unleashes a business are business skills, leadership skills, and sales skills.”
- “We can change our thinking if we are deliberate about it.”
- “Make a list of reasons that you’re worth more per hour than you’re currently paying yourself.”
- “If we focus on what we’re getting and not focusing on what we’re giving, that can enhance our scarcity thinking.”
- “Money always follows unique value.”
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by [email protected] | Sep 15, 2021 | Prescriptions for your Practice
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“Togetherness, for me, means teamwork.” — Walt Disney
Yes, Disney’s taking our money — money that we gladly give. In fact, we work our fingers to the bone just for us, and our loved ones enjoy a moment of pleasure in the happiest place on earth.
But what is so great about Disney that we’re willing to do prodigal spending to the extent of cutting costs on essential expenditures like dental care? Can we adapt and make the Disney magic work in our practice?
In this episode, I’ll delve into the principles that make Disney appeal to the core of our senses. The reasons why we trust the company and will continue to spend our money on them even after the magic no longer works on us. And most importantly, how our practice can learn from the values that Mr. Walt Disney himself established to which the company is built upon.
Disney’s taking our money. Wouldn’t it be fair to “steal” their strategies in enthusing clients and recover the money we’ve willingly given to Disney?
Tune in and find solutions to common practice issues at Prescriptions for Your Practice.
Key Quotes:
- “We oftentimes lose sight, or we don’t fully appreciate who our competitors really are.”
- “We can steal like an artist and understand the principles that allow some of these big companies to take the healthcare dollars and put them in their pocket. This way, we can generate more loyal patients, better case acceptance, and referrals.”
- “If we’re working under the assumption that Disney is one of our competitors, it would be wise for us to understand some of the principles that allow them to consistently enthuse their clients.”
- “There are unlimited things to make sure that the patient feels that your place is clean and safe and a place where they want to continue to have healthcare.”
- “We want to go into a business, whether healthcare or not, that is courteous.”
- “Efficiency is shifting the pendulum from “needing more resources” to “I am resourceful.””
- “Your competitor is anyone who’s creating a reallocation of precious healthcare dollars away from healthcare.”
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by [email protected] | Aug 18, 2021 | Prescriptions for your Practice
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Ok, sit down and hold your horses (or cup?); I’m not suggesting that you commit a crime (pretty far from that). But, while I had your attention, let’s talk about Starbucks. Did you ever wonder how Starbucks redefined the coffee experience? Can you provide a similar experience in your dental practice?
Starbucks has brought in disruptive innovation. It was so phenomenal that it created a niche market and cult following — and of course, competitors. Yet, despite the competition, it has remained steadfast and continues to expand immensely, offering the same consistent products and services wherever you are in the world.
This episode will talk about valuable lessons that you can “steal” from Starbucks to create a patient experience that you will be proud of. I’ll also share tips on finding good team members and keeping them away from the prying eyes of your competitors. So relax, listen to my podcast while enjoying a cup.
Tune in and find solutions to common practice issues at Prescriptions for Your Practice.
Key Quotes:
- “Competition is no longer the dentist down the street. It’s anyone who employs good people.”
- “You have to provide an employer brand that gives these people who want good jobs the upside.”
- “We should go into our day-to-day as a student or as a consultant.”
- “Your top customers are the people on your payroll.”
- “Highly compassionate, highly motivated, hungry, humble, and smart employees want to create their own personalized experience for the patients that walk in your door.”
- “One goal for you and your team is to make sure that every patient feels like the only patient on the schedule.”
- “Your number one job is to make sure that everyone on the team sees the vision, mission, and values as the boss.”
- “Make sure everything is congruent and consistent in your practice with the identity you want out in the marketplace.”
- “The customer isn’t always right.”
- “Good team members are really hard to replace. So make sure that you’re pouring into your team members and you understand that if you treat them as a level 10, they’ll treat your patient as a level 10.”
- “You’ll find that most of the big insights you get, the big wins you get in dentistry, you take from other industries.”
- “Most people are not willing to do what you’re willing to do, and that’s the ultimate competitive advantage — is to create unique value in your communities.”
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