by [email protected] | Apr 19, 2023 | Prescriptions for your Practice
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We know that managing anxious and phobic patients can be challenging. But by understanding the root causes of their fear and providing a comfortable and compassionate environment, dental practitioners can build trust and satisfaction among their patients.
In this episode, we will explore ways to create a positive experience for anxious patients, including providing sedation options, using positive language, and following up with care calls to ensure patients feel cared for beyond the procedure.
Are you exceeding the expectations of your fearful, anxious, and phobic dental patients?
- Doc, if you want to earn unbelievable loyalty from your anxious patients…
- If you want to become the most revered dentist in town…
- If you want to engineer the sights, sounds, smells, and tastes in your patient experience so you can turn difficult patients into raving fans…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “Their needs are high, but for good reason, and we should see that as an opportunity and a possibility… If you can pull it off with your anxious and phobic patients, you can pull it off with anyone.”
- “So that we come from a place of compassion and we don’t just write these patients off as crazy because they’re certainly acting crazy, but we don’t know the backstory necessarily until they share it with us. And they’re not gonna share it with us unless we’re listening intently and they know that we’re there to help and that we truly care.”
- “The frontline activity is care and compassion and just being a great servant leader to these patients. But there is a bottom line effect, a significant bottom line effect if you do this right. It creates loyalty, referrals, reviews, automatically if you can get good at this.”
- “So where are the opportunities there in your practice? The feels. Most chairs and dentistry are quite comfortable now. For longer procedures, you might want to upgrade with pillows, blankets, and neck pillows. Those tend to put patients at ease.”
- “Most of you are probably doing care calls. I like that as a standard protocol. Every person that gets numb gets a call at the very least. We also did notes that showed up in their mailbox, which was an added touch.”
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by [email protected] | Mar 15, 2023 | Prescriptions for your Practice
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Today, we will explore how to turn unhappy patients into raving fans of your dental practice. We’ll talk about a proven protocol for addressing patient concerns.
We’ll also reveal the power of small gestures to create positive patient experiences and explore how to use each experience as a teaching opportunity to enhance the value we create for patients in the future.
In this episode, I discuss how to turn your negative situations into incredible opportunities.
- If you want to prevent dissatisfied patients from telling between 9 – 15 people about their dental experience…
- If you want to embrace that adversity carries with it the seed of an equal or greater benefit…
- If you want to know when it’s time to dismiss a patient from your practice so you can actually enjoy the people your practice serves…
Tune in now!
Join us for this exciting conversation as we unlock the secrets to turning dissatisfied patients into loyal advocates for your dental practice.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Check out our New Case Study, “Discover How To Recession-Proof Your Dental Practice In The Next 60 Days So That You Increase Profits & Avoid Losing Key Team Members” now at: http://thenorecessiondentist.com/casestudy.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “Dental practice owners should expect the unexpected. Sometimes when the patient is upset, it’s not about you, the practice, or what you did. It’s sometimes pent-up negative emotions and they project that at you because of some triggering event.”
- “When there’s a negative situation, you want to take the pendulum from the negative to swing, not to neutral, but to a positive.”
- “Virtually all negative situations can be turned into positive ones.”
- “As business owners, we must be always innovating and the easiest way to innovate is by taking these frustrations and turning them into innovations so we got to learn from the experience.”
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by [email protected] | Feb 15, 2023 | Prescriptions for your Practice
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As dental practice owners, we understand that people don’t always verbalize any worries they may have regarding their treatments. But ignoring these objections can result in adverse effects for both the patient and the practice. It is therefore essential to put in place tactics to tackle patient objections before they emerge.
Not only will this raise your acceptance rate of cases, but it will also assist in strengthening trust with your patients and illustrate your dedication to their overall health.
In this episode, we will examine some of the most efficient methods for confronting patient objections and examine how you can become a more understanding and transparent dental practitioner.
Hey Doc, how good is your team at generating high-trust case acceptance?
- If you want to make case acceptance easy….
- If you want to avoid feeling pushy or manipulative…
- If you want to have patients say yes to the care you present so that you can focus on your clinical skills…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Check out our New Case Study, “Discover How To Recession-Proof Your Dental Practice In The Next 60 Days So That You Increase Profits & Avoid Losing Key Team Members” now at: http://thenorecessiondentist.com/casestudy.
Key Quotes:
- “Make sure that you let them [patients] know the cost of waiting, which will always outweigh the cost of doing it now.”
- “What goes in here mostly is empathy. If they know that you are kind, if they know that you care, if they know that the team is built around this empathetic state, if you give them some semblance of control, then that will put them at ease.”
- “If you don’t address the time commitment, then once the treatment plan comes in and the money part comes in and they realize it’s gonna take five appointments or whatever it is, in a more complex case that may break it.”
- “We don’t want to overstate the situation, but I think sometimes we trivialize it and then we wonder why the patient doesn’t move forward with treatment.”
- “In a low-trust world, if you can kind of read their mind and have the conversation before they bring it up before they object, I think your patient experience, your positive word of mouth, your referrals, and your case acceptance will all keep trending upward in a difficult economic time.”
- “We’re not chasing dollars here, we’re just doing what’s right and we’re being masterful in our communication, coming from a place of care and compassion, but also assertiveness.”
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by [email protected] | Jan 18, 2023 | Prescriptions for your Practice
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The misconception that influence is something you either possess or lack can lead to feelings of being overlooked and denied. However, influence is a skill that can be developed and used in combination with your clinical expertise to drive successful case acceptance and patient referrals.
Today, let’s talk about overcoming the challenges of failed case acceptance, lack of patient referrals, and negative reviews by embracing the power of influence.
Dentists: do you ever feel like your patients are ignoring you?
- If you want to become the most referable dentist around…
- If you want to start bigger cases…
- If you want to know who your patients want to give their business to so that you can make it easy for them to say YES!
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “I feel like our industry needs a more robust discussion about people’s problems. That’s the heart of what’s going on now because people are getting more and more complex, and I think there needs to be a place for meaningful discussion to solve these.”
- “Influence is really a skill. And if you can appreciate that, it’s a skill of being able to cause change, then you can develop it as a skill and use it synergistically with the clinical skills that you have developed and are continuing to develop.”
- “It’s a great dichotomy of leadership and influences that you increase your power by reducing it.”
- “The better that we are at creating a great experience in delivering clinical excellence, the more we receive as a team.”
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by [email protected] | Jan 4, 2023 | Uncategorized
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Are you tired of struggling to grow your dental practice in a challenging economy? Do you want to finally find the path to profits and understand what’s been holding you back from achieving your goals? It’s time to take control and elevate your practice owner’s confidence in 2023. In this episode, learn how to enjoy BIG practice growth and overcome any obstacle that stands in your way.
Dental practice owners: Do you want to take your “impossible” and make it easy?
- If you want to enjoy BIG practice growth in a challenging economy…
- If you want to find the path that brings you the most profits and competitive advantages…
- If you want to understand what keeps you from getting what you want year after year so you can elevate your practice owner confidence in 2023…
Tune in now!
It’s time to set your sights high and take your dental practice to the next level. Success is just around the corner!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Check out our New Case Study, “Discover How To Recession-Proof Your Dental Practice In The Next 60 Days So That You Increase Profits & Avoid Losing Key Team Members” now at: http://thenorecessiondentist.com/casestudy.
Key Quotes:
- “When you think of the challenge, think of a high-growth opportunity and lean into it.”
- “Mastery takes time — there’s a maturation process.”
- “Confidence comes from a commitment to mastery. Commitment is 100% word. If you’re 98% committed, you ain’t committed.”
- “Mastery is a pursuit of practice until it becomes automatic. And once it becomes ritualized and automatic, your mind and body connect and allow you to focus on the bigger picture.”
- “Each of us is a one-of-a-kind phenomenon, and your path will be unique. So be courageous and defiant of the right way.”
- “If you’re always on a mastery path and you’re always learning, the learning creates the skills, the skills create the value, the value creates income, and you can continue to compound this as time goes on.”
- “If you know where you are and where you want to go, the first pathway may not work. The second one may not work, but you try multiple pathways until you get to where you need to go.”
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