by [email protected] | Dec 14, 2022 | Prescriptions for your Practice
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When it comes to dental health, expectations are an essential factor. The more positive expectations your patients have, the more likely they will be to take the steps necessary to achieve their dental health goals. As a dentist, you can help your patients to set positive experiences for themselves by letting them understand the importance of good dentist-patient communication.
In this episode, I discuss applying The Law and creating a referral-centric dental practice.
- So, if you want to STOP being the everything-to-everyone dentist…
- If you want to feel respected by your patients…
- If you want to experience sky-high case acceptance so that you can comfortably lead your patients to better health and confidence…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Check out our New Case Study, “Discover How To Recession-Proof Your Dental Practice In The Next 60 Days So That You Increase Profits & Avoid Losing Key Team Members” now at: http://thenorecessiondentist.com/casestudy.
Key Quotes:
- “In order to be an exceeding expectations practice, you need to understand the patient’s expectations. And they also need to know that you have expectations too, and that level of assertiveness will bring about respect and referrals.”
- “If you over-policy patients, it feels transactional, and you’ve undermined the trust and the relationship from the get-go.”
- “Your patients really want to follow the rules — they want to be clear. It is a tenant of leadership. You’re leading them to health. They want to know the rules, and they want to know that you have rules.”
- “Start leading your patients so that you are more respected and more referable.”
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by [email protected] | Nov 16, 2022 | Prescriptions for your Practice
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“When you are trying to impress people with words, the more you say, the more common you appear, and the less in control. Even if you are saying something banal, it will seem original if you make it vague, open-ended, and sphinxlike.” — Robert Greene
Patients can be challenging at times. There are a lot of factors that may cause them to hesitate to get treatment even though they know they need your services. But a great dental team will always move, in a coordinated effort, to make their patients feel that they are well taken care of.
Hey Doc, how good are you and your team at helping patients WANT what they need? If you want to:
- Make case acceptance the easy and obvious choice for your patients,
- Get good at introducing the “elephants” in the operatory,
- Embrace the power of silence so you can become the most trusted dentist around,
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Check out our New Case Study, “Discover How To Recession-Proof Your Dental Practice In The Next 60 Days So That You Increase Profits & Avoid Losing Key Team Members” now at: http://thenorecessiondentist.com/casestudy.
Key Quotes:
- “Leaders are readers.”
- “We’re a needs-based business, but we have to be good at helping patients want what they need.”
- “If there’s any sense of coercion or manipulation in your process, and I doubt it is intentional, make sure that nothing unintentionally dissolves the trust you’ve worked so hard to create.”
- “If it feels like you’re selling treatment. If the patient feels pushed, I think you’ll undermine your case.”
- “Job one is to build a great team. Job two is the team sales team.”
- “If a patient feels judged by you, you cannot influence them and positively impact their dental health.”
- “Some of the limitations are self-worth issues.”
- “Most people will know if you’re in it for their relationship or the transaction, regardless of what you say”.
Featured on the Show:
by [email protected] | Oct 19, 2022 | Prescriptions for your Practice
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There’s SO MUCH more to case acceptance than value and price.
So how do we help patients want what they need? We must understand what archetype and persona are in front of us and speak to them about how they best process information and make decisions.
If you implement what I tell you today, you will feel a massive connection to your patients and a return on investment that supports the energy you’ve poured into this profession.
Doc, if you want to:
- understand the radical difference between fast decision-makers and slow decision-makers,
- build trust with both your logical and emotional patients,
- get inside the mind of your patients so you can skyrocket your treatment plan acceptance,
Then tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Check out our New Case Study, “Discover How To Recession-Proof Your Dental Practice In The Next 60 Days So That You Increase Profits & Avoid Losing Key Team Members” now at: http://thenorecessiondentist.com/casestudy.
Key Quotes:
- “Dentists and dental teams can learn to speak in a patient’s native tongue.”
- “We’re helping patients want what they need.”
- “The big word for competitive people is best. They’re looking for the best.”
- “Methodical patients will not decide until they feel like they’ve soaked up all the information they can.”
- “You will be better understood if we can better understand them [patients]. And if you’re better understood, you’re going to grow your practice quite quickly year after year.”
- “If you’re adding value to your practice, that’s what comes in return, like a boomerang in the form of cash flow.”
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by [email protected] | Sep 21, 2022 | Prescriptions for your Practice
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“Focus less on the impression you’re making on others and more on the impression you’re making on yourself.” — Amy Cuddy
Sometimes we just want to blend in, right? But what we don’t want to be is forgettable. That’s no good for you, your practice, and your career. So what we’re engineering here is something that minimizes your chance of being forgettable.
Most dentists are forgettable and ignorable. Find out why that is such a big problem in our industry.
Doc, if you want to:
- Know the 4 questions every patient is asking about you,
- Understand how being forgettable can stress you out and kill a dental career,
- Figure out how to be the most respected dentist around so you can drive case acceptance and grow your practice in these turbulent times…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Check out our New Case Study, “Discover How To Recession-Proof Your Dental Practice In The Next 60 Days So That You Increase Profits & Avoid Losing Key Team Members” now at: http://thenorecessiondentist.com/casestudy.
Key Quotes:
- “Power is value exchange per unit of time. So the more value you add and the less time you do it in, that’s how you increase power. So I think a lot of us as dentists were in denial of power because we’ve seen the misuse of power, which means power that’s uncoupled from integrity.”
- “Power coupled with integrity is really what you want in a business. It’s how you maximize value.”
- “There’s something I’ve talked about several times in this podcast that I’ve used very effectively as a clinician. And that’s called release tension, set intention.”
- “People respect you when they know you will say no to certain things. If you’re just this kind of floppy-noodle people-pleaser personality, they tend to respect you less and take you less seriously.”
- “When we are living consistently with our values, we’re just more powerful.”
- “We had different principles that kind of would pop up to solve different problems, but one consistent principle was ‘never let ’em see you sweat.'”
Featured on the Show:
by [email protected] | Aug 17, 2022 | Prescriptions for your Practice
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Couple things. First, you’re probably already pretty good at financial arrangements, and two, financial arrangements are not going to make your patient experience, but they can break your patient.
We don’t want to scare and confuse our patients. So we want clarity. We want efficiency. We want effectiveness. We want to ensure that the financial arrangements are friendly but firm.
In this episode, I discuss how dental practices mess up financial arrangements. So if you want tighter case acceptance systems, prevent one-star patient reviews, and have seamless financial arrangements, so your life gets easier, tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “How can we tighten things up? Because as practice owners, there are so many moving parts that it behooves us to just pause.”
- “You can find one or two things to make sure that your financial arrangements don’t create any ill will after you’ve gone to great lengths to create goodwill.”
- “What you think is firm financial arrangements may not be firm enough.”
- “Surprises kill your reputation.”
- “Case acceptance is not an event. Case acceptance starts when the patient first hears about you.”
- “If you push me into buying, first of all, I ain’t gonna buy. And I’m probably gonna find somebody else who’s more in a relationship with me than driving to a sale. And patients read into that.”
- “We have to become masters at asking questions and asking for permission before talking money.”
- “I don’t want a patient to be more connected to their relationship with their dental benefits than to me as the dentist.”
Featured on the Show:
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
