The Three Dysfunctions of a Dental Practice (Part 2)

This is part two of my three-part series called “The Three Dysfunctions of a Dental Practice.” Before continuing with this episode, I encourage you to listen to part one, where I share why dentists are constantly looking for external solutions to their internal problems and how to fix this. Today I will be discussing the false belief many dentists have that their number one job is being a good clinician when it is actually being a good leader.

Listen in as I explain three activators that drive mastery within your practice: goodwill, case acceptance, and team building. You will learn the importance of building trust and rapport with your clients, how to create a “surprise and delight” aspect of your service, and how to ensure you have the right members on your team. If you are looking to grow your business and create long-lasting clients, this is the episode for you.

Enroll in your free video training here: How The Most Successful Dental Practice Owners Work Less & Make More Every Year

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Key Quotes:

  • “Everything you do is a marketing asset or a marketing liability.”
  • “A dental practice isn’t limited by its opportunities—it’s limited by its leader.”
  • “You can’t really fake trust, so you have to make sure that you and your team are working in your patient’s interest.”
  • “When it comes to team building, we have to make sure we have the right players on the team.”
  • “Ideal team players are hungry, humble, and smart.”

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The Three Dysfunctions of a Dental Practice (Part 1)

Today I’m kicking off a new 3-part series called “The Three Dysfunctions of a Dental Practice.” These dysfunctions are alive and well in most dental practices, and they’re usually hidden in plain sight. So in this first episode of the series, I’ll be discussing how dentists are constantly looking for external solutions to their internal problems—and what to do about it.

This section is specific to identity, so I’ll explain how the organization takes on the personality of its leader, as well as how we need to be working on our own personal mastery in order to level up our practices. If you struggle with delegation or feel like your team is too busy to take on more, you need to hear this because it is essential not only for your ability to grow but also for your practice’s ability to grow.

Enroll in your free video training here: How The Most Successful Dental Practice Owners Work Less & Make More Every Year

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Key Quotes:

  • “If we embrace these internal problems, the possibility is that we acknowledge that we are the bottleneck of the practice, and we can find ways to unlock its true potential and establish a more confident identity.”
  • “If we don’t expand the capabilities and the identity of the leader, we work really hard for limited gain.”
  • “Our energy is a role model for the whole team. We can’t expect our team members to be more passionate about the practice than we are.”
  • “If it brings you energy, you need to double down on it.”
  • “We have a leadership vacuum in our world, and what needs to fill this vacuum is high-integrity, courageous leaders.”
  • “Full expression seems like an act of selfishness, but ultimately, it becomes an act of selflessness.”
  • “We have this inner voice as dentists that says, ‘If it’s going to be done right, it’s gotta be done by us.’ But there’s an art to delegation.”
  • “A barrier to delegation is feeling like the team already has too much work and you don’t want to put more on their plate. That’s a bit of a farce.”

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Post-Dental Prohibition

Post-Dental Prohibition - Relentless Dentist PodcastAs we continue through this pandemic, it is hard to find stable information that is not backed by an agenda. Unfortunately, this has truly exposed the leadership vacuum we have. So in this episode, I want to make sure we are headed in the right direction long-term—and that we are not just reacting to the onslaught of demand that came through after it was legalized to go back to work.

Listen in as I share what I believe the future may hold for dentistry, as well as the actions we need to take to ensure our team, patients, and practices remain sound regardless of the restrictions that are imposed. Now is the time to develop systems that boost your reputation and promote trust in the community because if fear is the real pandemic, then trust is the only antidote.

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Key Quotes:

  • “The thing with governments is once they use a strategy, they’re more than likely to use that strategy again.”
  • “The more I try to understand about the pandemic and virology, the more confused I get.”
  • “My encouragement to dentists is to help fill that leadership vacuum.”
  • “Stay focused on innovation.”
  • “If fear is the real epidemic, or pandemic now, the antidote will be trust.”
  • “We have to hope for the best and prepare for the worst.”

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Having the Courage To Be Who You Want To Be with Ben Hardy, PhD

Having the Courage To Be Who You Want To Be with Ben Hardy, PhD As we slowly make our way through to a post-COVID economy, the timing could not be better to be thinking about reinventing ourselves as leaders and reinventing our practices. We often feel as though we are a byproduct of our training, not realizing that we have the capability to continuously shift ourselves. That’s why I’ve got Ben Hardy, PhD, author of Personality Isn’t Permanent, with me today to discuss the concept of reinvention and how we can become who we genuinely want to be.

Listen in as Ben explains the importance of being mindful so you can become adaptive, as well as what selective attention is and how it is relevant to you. You’ll learn the importance of journaling and setting goals as a way to move toward your future self. If you are ready to break free from your own self-limiting thoughts, this is the episode for you.

Key Quotes:

  • “In dentistry, what makes us excellent clinicians is exactly what holds us back as entrepreneurs.”
  • “The timing couldn’t be better as we think about reinventing ourselves as leaders and reinventing our practice.”
  • “If you are wanting to become something new and actually become a future version of yourself and get better, you’ve got to own that your current self isn’t the full thing, and you have to own being wrong along the way.”
  • “If your tool doesn’t work consistently, then it’s not a good tool.”
  • “Your future self is not the same person you are today.”
  • “We’re a byproduct of our training and don’t often realize that we can continue to reinvent and shift ourselves.”
  • “The number one regret that people have on their deathbed is that they didn’t have the courage to be who they wanted to be.”

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Living a Life of Purpose with Dr. Stephanie Zeller

Living a Life of Purpose with Dr. Stephanie Zeller - RD PodcastWith much of our industry currently shut down due to the pandemic, there’s no better time than now to reflect on what we really want in this life. Dr. Stephanie Zeller from the Dental Outliers Podcast joins me today to share her insights on how to live a truly fulfilled and thriving life, which is especially relevant now that the world has changed due to COVID-19.

As dentists, many of us are focused on achievements instead of what makes us feel fulfilled as humans. If this sounds like you, listen in to find out how to get rid of limiting beliefs that are holding you back, how to leverage your natural rhythms to open doors of opportunity, and some of the best things you can do for yourself now, as well as in the future. Dr. Zeller’s message is what we’ve always needed to hear, but especially now that we have a golden opportunity before us to discover who we are and what we really want.

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Key Quotes:

  • “To give and serve I think is the quickest antidote to a lot of the fear.”
  • “Selfish in the spirit of service always wins.”
  • “There’s all these hidden resistances that go on all day; they’re true viruses of the brain.”
  • “Your purpose is what you decide you want it to be.”
  • “The pillars are clarity, energy, courage, productivity, and influence.”
  • “The long-term play is figuring out your own psychology and limiting beliefs.”
  • “When I finally started just trusting my inner voice and my inner sense of authority, that was maybe one of the most liberating moments for me.”
  • “The bigger the leap, usually the bigger the payoff.”
  • “The most powerful person in the room is the person that has nothing to hide.”

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