by [email protected] | May 18, 2022 | Prescriptions for your Practice
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“If people like you, they’ll listen to you, but if people trust you, they’ll do business with you.” – Zig Ziglar
Once upon a time, dentistry was one of the most trusted professions, and now it’s just not. We have patients who have been oversold, who have had unpleasant experiences, either as a child or in some other dental practice. To make things worse, they live in a low trust world, a very volatile, very divided world, and they bring that environment in with them along with the people who did trust you.
Want to increase your case acceptance in today’s low-trust environment?
Today, I present you with 7 Keys to Non-manipulative Case Acceptance. If you want to learn The Trustworthiness Equation and become the most respected dentist in town so you can win as a People-first Practice Owner, tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “You already know if your case acceptance is gonna be received as non-manipulative, you’re gonna have to be trustworthy, bottom line up front, or BLUF as they called it in the army.”
- “When it comes to case acceptance, it might be as simple as that am I imagining the world through their eyes? Do I understand their motives? Do I understand their apprehension? Do I understand the obstacles?”
- “My expectation, or my suspicion, is the rapid changes that we’re seeing in consumer behavior and our industry, where you have this kind of high volume DSO, metrics-driven mania will create a great separation.”
- “Priority was never meant to be a plural word.”
- “Transactions will make you a living; relationships will make you a fortune.”
Featured on the Show:
by [email protected] | May 11, 2022 | Prescriptions for your Practice
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Recruiting and retaining top talent is much harder than ever. We will address this issue in many different ways today.
As my mother’s day gift to you, I’m kind of throwing everything at you lots of tools and lots of food for thought. Deploy these right away.
Doc, do you want an unfair advantage in retaining top talent, increasing employee engagement, and encouraging high performance?
- If you want to avoid the pain and expense of replacing top team members,
- Understand how a stuffed rhinoceros can improve team morale, and
- Embrace the difference between recognition and praise so you can know how to create the best place to work in your community,
tune in now! We are going to recognize to rise.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “The key to retaining top talent, the key to increasing employee engagement, the key to encouraging high performance, it’s free. It’s all free.”
- “I would argue that you don’t invest in people that you don’t care about.”
- “I think the only real leadership is tough love. You kind of use the slider of when do I be tough and when do I pour on the praise? And when am I more loving?”
- “Most people don’t know what healthy conflict looks like, so you have to teach it to them.”
- “If you recognize you’ll rise.”
Featured on the Show:
by [email protected] | May 4, 2022 | Prescriptions for your Practice
Podcast: Play in new window | Download
You don’t get results by focusing on results. You get results by focusing on the actions that produce results. — Mike Hawkins
Where’s your focus right now? At least 51% of our direction at all times should be on internal success. As a coach, my priority is on solo practice owners who want to be good at the craft and have a team that surrounds them that they trust that brings out the best in them. That brings out the best in the patient experience.
Doc, do you need a few tools that keep your focus on what’s important now?
- If you want to avoid distraction and elevate your practice owner confidence…
- Know why you’ll want a Definite Chief Aim like Bruce Lee…
- Show up as the type of dentist patients adore…
So you can develop the superpower of hyperfocus, tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “Typical dentists don’t want to spend all night and day on their business. They want a support team, but they don’t want the toxicity. They don’t want the gossip. They don’t want the drama. They don’t want the headaches. They want to focus on being a great dentist and providing a certain level of care to patients.”
- “Life and business go sideways. When we put more of our attention on external success than we do on internal success.”
- “The news is bought by marketers and designed to trigger our primal fear response, right? And they scare you so that they can sell you a myriad of things.”
- “You are the product. And if you don’t want to be the product, you need ways to stay focused and elevate your confidence.”
- “The subconscious mind drives the vast majority of our behaviors, and it needs to have guidance and direction. Or usually, the default setting is not good.”
- “When it comes to obsession, you want it to be something that’s embedded in your subconscious and it gives you direction in day-to-day life.”
- “From habit science, you need a cue, a behavior, and a reward to embed a habit to really leverage the automaticity of the habit.”
Featured on the Show:
by [email protected] | Apr 27, 2022 | Prescriptions for your Practice
Podcast: Play in new window | Download
How would you explain your money story to me in one word? How would you define it, and where does the story come from? Once you’ve identified your money story, is it serving your practice or holding it back?
The great thing about a story is that you can change yours because it’s not based on fact.
When it comes to your dental practice, have you noticed that Dentistry’s Do-do Advice inhibits your practice growth?
- If you want to understand how your childhood profoundly impacts your income …
- If you want to know if you’re a Survivor, Hoarder, Disregarder, or Creator …
- If you want to move closer to your Ikigai so you can learn how to change your money story for fun and profit …
tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “Sometimes running a business is hard. Sometimes being an employer is hard. Sometimes just being a human on this planet is hard. But as you go on, as you create your mission and vision, make sure that you’re not leaving yourself out, and make sure that you are chasing what you love.”
- “Mastery takes time and effort.”
- “We are the stories we tell ourselves.”
- “Your money story has a profound impact on your practice.”
- “If I work hard, I get money, and hard work equals money. What happens if there’s not enough money? Does that mean I’m not working hard enough? Or does that mean I have a bad strategy?”
- “Once you get to the belief system level, a little shift creates a big impact, and that’s where the transformation comes from.”
Featured on the Show:
by [email protected] | Apr 20, 2022 | Prescriptions for your Practice
Podcast: Play in new window | Download
When deciding whether to do something, if you feel anything less than “Wow! That would be amazing! Absolutely! Hell yeah!” — then say no. — Derek Sivers
As a dental practice owner, a CEO, CFO, CMO, all rolled into one, saying NO is a leadership MUST! It sounds counter-intuitive at first, but speaking from personal experience, the moment I learned to say NO, that’s when my practice grew, my relationships fostered, and my personal, professional, and overall well-being optimized. Now, the question is, when do you say NO?
In this episode, I will discuss the gigantic costs of complexity in your dental practice. So if you want to hack away at the unessential, know when to say no, eliminate worry and low-value work so you can be a much more effective owner, tune in now! Are you ready to become the CEO of NO?
Tune in and find solutions to common practice issues at Prescriptions for Your Practice.
Key Quotes:
- “You are your number one asset.”
- “If things are breaking around you or you’re breaking or burning out, then the business fails.”
- “From a psychological and neurological standpoint, we have to train our minds to pursue the things that are important to us. And part of that cycle is a reward.”
- “The problem that we’re addressing is that Western culture assumes that more is better. Wealth is about money and positions only, and consuming creates happiness.”
- “There are great things that come with the trappings of success. There are great things with being able to splurge and have nice experiences and nice things. But those are, in fact, partial truths. We have to make sure that we’re not falling into the trap of that mantra of more is better, and money equals success. We need a more robust, durable solution. That’s the full truth.”
- “I have experienced it firsthand as a practice owner. I’ve never met a dentist that cut back days and regretted it.”
- “There comes a time in your career that you must say no to things that irritate and anger you and inhibit practice growth bottom line.”
- “Appreciate that saying no is hard. So expect grief when letting go.”
- “Saying yes to less is the way out.”
Featured on the Show:
- Book: The Art of Impossible: A Peak Performance Primer, Steven Kotler
- Book: The 50th Law, 50 cent, Robert Greene
- Book: Mastery, Robert Greene
- Book: The Shining, Stephen King
- People: Henry David Thoreau, essayist, poet, practical philosopher
- People: Steve Jobs, inventor, designer, entrepreneur, and co-founder of Apple Inc.
- People: Bruce Lee, actor, and martial arts professional
- People: Derek Sivers, entrepreneur, founder of CD Baby
- Podcast: Is There An Enemy In Your Midst?, Dr. David Maloley
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
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