by [email protected] | Jul 20, 2022 | Prescriptions for your Practice
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What are the key elements of happy, healthy, high-performance teams? How do we turn conflict into opportunities for collaboration? How does collaboration turns into innovation and that innovation turns into a remarkable patient experience? Finally, and more importantly, do you have a system for small talk?
Doc…
- if you want to boost case acceptance, 5-star reviews, word-of-mouth referrals, and
- If you want to create your own economy and have your employees connect with your patients so you can have patients know, like, and trust you, then
Tune in now as we discuss why there’s nothing small about small talk.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “The economics are creating a significant headwind and the easiest way to win this game is to create your own economy.”
- “If dental teams have a system for small talk or at least some frameworks or guidance and embrace that, it is the on-ramp to trust, rapport, case acceptance, referrals, et cetera, and really good things happen.”
- “Research says 7% of communication is verbal. That means the rest is tonality and physical communication.”
- “We want to humanize ourselves, not to the level of unprofessionalism, but just to create a human-to-human connection.”
- “Stories are humanizing. They are trust-building if done tastefully and not inappropriately. So don’t be caught off guard, have stories worth sharing.”
- “Little tiny things create small talk and the small talk creates a big connection. And the big connection creates even bigger chances for reputation building, referrals, and all of the things that you really need in private practice.”
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by [email protected] | Jul 13, 2022 | Prescriptions for your Practice
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“A life spent making mistakes is not only more honorable, but more useful than a life spent doing nothing.” — George Bernard Shaw
The problem we’re addressing today is that cultures that are too careful, that are too risk-averse, unintentionally undermine innovation, undermine practice growth, and really undermine employee job satisfaction.
In this episode, I discuss high-performance dental teams. So, if you want to:
- Increase your team’s productivity,
- Avoid losing a key team member, and
- Encourage mistakes of ambition so you can be an effective boss, then tune in now!
Lastly, I have an offer for you! I’m looking for four hungry dentists who want to join my case study group. If you’re a little frustrated with your current situation or more than a little frustrated, you’re a perfect candidate. Listen to this episode and find out how to join.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “Unfortunately, our industry is notorious for hiring bright, ambitious people. We work really hard to find the right people. And then we put them in situations where they squander those talents and the ambition goes to waste.”
- “The possibility is that we can get the most out of our payroll dollars and have a constant supply of fresh ideas and innovation in our practice, which is gonna move our practice into the future.”
- “Let’s learn some lessons from one mistake and turn that into something that we all can learn from.”
- “Either we win or we learn.”
- “Sometimes the most powerful words that a leader can state is ‘this is what I’m working on.’ Or ‘this is where I messed up. And this is what I plan to do to resolve it.’ Or ‘this is my mistake and this is what I learned.'”
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by [email protected] | Jul 6, 2022 | Prescriptions for your Practice
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How’s your first half of 2022? I hope it went out well, and I fervently wish the second half would turn out incredible!
This entire podcast is designed to build owner confidence — so you can build team confidence that leads to building patients’ confidence, therefore, creating incredible value that ushers in cash flow.
In this episode, I discuss the #1 reason for dentists’ insecurity. So if you want to:
- have a prosperous dental career,
- reduce your practice owner worries, and
- ignore the cynics and naysayers, so you stop people-pleasing and win more often, then tune in now!
Remember, if you try and please everyone, you please no one.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “I went from not knowing what I was gonna do to being so decisive and so determined to the point where I really didn’t care about anyone else’s opinions.”
- “The real magic is being really good at diagnosing. What is the constraint? What is the rate-limiting step? Where are the breaks on where we need to release the breaks? And in almost all practices I know of, there is a bit of people-pleasing and approval addiction.”
- “We’re all programmed that others’ recognition contributes to our own self-worth. And I think as infants, you could care less, and then it’s kind of, we’ve knocked around, and then we become more approval seeking.”
- “Now with social media, we get likes and hearts and shares and things like that. You’re exposed to all sorts of reviews, especially if you’ve automated the review process. And that exposes you to not only the five-star reviews, but you’re also kind of prompting people to have a voice that maybe you don’t want them to share their voice.”
- “We can’t worry too much about what they were thinking because it’s saying more about them than it’s saying about you. So recognize that hurt people, hurt people.”
- “The less you judge others, the less you’ll think about others judging you. Right? And then go back to when someone is judging you; it really has nothing to do with you. They’re usually projecting their own uncertainty.”
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by [email protected] | Jun 29, 2022 | Prescriptions for your Practice
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“What man actually needs is not a tensionless state but rather the striving and struggling for some goal worthy of him. What he needs is not the discharge of tension at any cost, but the call of a potential meaning waiting to be fulfilled by him.” – Viktor Frankl
What drives your confidence? What enhances your leadership skills and ability to build your team and culture? In what ways are you giving purpose in your life and career to achieve happiness?
In this episode, I expose what’s attacking your happiness. So if you want to,
- understand today’s most important currency,
- acknowledge there’s an addiction chess match going on in your home and practice, and
- leverage dopamine to get everything you want so you can engineer indefinite motivation and growth, tune in now!
I want you to master this motivation molecule so you suffer less and win more regardless of the challenges and the economy.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “In this age of hyper abundance, over-indulgence, pleasure, and addiction, confidence will come from understanding in managing your dopamine.”
- “We live in an era of consumption and compulsion, and we have to embrace that. All of us are pleasure addicted.”
- “If we don’t understand addiction, and we don’t understand where it comes from, if we don’t understand how to leverage that as a force for good and avoid it as a force of evil, then we lose this chess match of addiction.”
- “We are our addictions. Our patterns of thought, our patterns of behavior, and what we typically call personality is simply an addiction.”
- “Pleasure inevitably leads to pain. And so we have to be okay with lows after our wins. It’s just part of the process.”
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by [email protected] | Jun 22, 2022 | Prescriptions for your Practice, Uncategorized
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Most small business owners, particularly in dentistry, when they’re planning growth, either it’s the hope-and-pray method like I hope we grow or it’s forecasting growth, meaning most decisions are past-driven. The problem with forecasted growth is it allows the past to be an anchor.
In this episode, I tell you why future-casting beats forecasting.
- So if you want to create your own economy,
- prevent employee turnover,
- enjoy more vacations,
- and have a career that you’re truly proud of…tune in now!
I want you all to be great leaders. I want you all to have practice owner confidence in any economy. And it all starts with your 3-year vision.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “Having employed many different people over time, I can remember those who worked for me and grew up in entrepreneurial environments. They just stand out the things that are troubling for other people. They know how to surf those waves; those waves don’t crash down on their heads.”
- “I used to think of these things like vision, mission, and values as a would-be-nice-to-have. But now I consider them essential because there’s so much noise, so much distraction. So many things are trying to insult our small businesses that if we don’t have a well-designed future that looks better than this, it’s easy to get locked up in the noise. It’s easy to get distracted. It’s easy to get frustrated.”
- “Hard doesn’t make it unnecessary. It doesn’t mean it’s something that you should avoid. It just means it’ll take a little bit more time and effort to build this out.”
- “Vision becomes really important. Yes, it is make-believe, but it helps you design a specific future.”
- “Don’t worry about the ‘how.’ Just worry about the ‘what.'”
- “Do not feel guilty for wanting what you want. Don’t buy into someone else’s vision and version of success. Don’t feel like you have to explain it to anyone else.”
- “The ‘what’ and the ‘why’ have to come before the ‘how.'”
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