Breaking the IQ Barrier: The Key to Unlocking Your Dental Practice’s Potential

As a dental practice owner myself, I know the struggles of feeling powerless when things don’t go as planned. But, I discovered a powerful tool that transformed the way I run my practice – emotional intelligence. I’ll share my journey of breaking the IQ barrier and embracing emotional intelligence to create a positive and supportive work environment, enhance patient experiences, and improve the overall profitability of my practice.

In this episode, I discuss why Emotional Intelligence is mission-critical for a modern dental practice.

  • So if you want to have what 90% of top-performing leaders possess…
  • If you want to level up your practice’s culture …
  • If you want to know why it all starts with self-awareness and self-management so you can have a dental team other dentists are jealous of…

Tune in now!

This episode is packed with tips and insights that could transform the way you run your dental practice. Don’t miss out on this opportunity to become a confident and capable leader in dentistry. 

Listen in and find solutions to common practice issues at  Prescriptions for Your Practice.

Check out our New Case Study, “Discover How To Recession-Proof Your Dental Practice In The Next 60 Days So That You Increase Profits & Avoid Losing Key Team Members” now at: http://thenorecessiondentist.com/casestudy.

Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.

Key Quotes:

  • When you neglect the importance of emotional intelligence, you are missing the whole game of communication, collaboration, and connection.”
  • “If dental practice owners prioritize emotional intelligence, it can have several positive effects on the practice and all the people involved.”
  • “It’s important to know your values and they’re integrated into the practice’s values.”
  • “If you want emotional intelligence to be a big part of your practice ownership, you have to set the standards and role model the way.

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Think Different: Steve Jobs’ Advice for Dental Practice Owners

As dental practice owners, we can gain insight from Jobs’ approach to forming teams and steering them to success. He was a master at bringing together and managing groups that could bring his ideas to fruition. He held that the best items were produced by design experts, engineers, and marketers who worked together and had the same objectives. 

We’ll examine how those of us in the dental industry can utilize Jobs’ lessons on teamwork in our practice. We’ll also go over some of the missteps to avoid, and discuss how to cultivate a constructive, considerate work environment where your team can shine.

In this episode, I discuss why single-location dental practice owners should take wisdom from a $2.413 Trillion company.

  • So if you want to anticipate patient needs and deliver personalized care. . .
  • If you want to be a dentist who sees things differently. . .
  • If you want to create an extraordinary brand that separates you from other dental practices so that you can have the cash flow and lifestyle you’re proud of…

Tune in now!

Listen in and find solutions to common practice issues at  Prescriptions for Your Practice.

Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.

Check out our New Case Study, “Discover How To Recession-Proof Your Dental Practice In The Next 60 Days So That You Increase Profits & Avoid Losing Key Team Members” now at: http://thenorecessiondentist.com/casestudy.

Key Quotes:

  • “Everything that you do should be focused on creating an exceptional experience. It’s how you differentiate. It’s how you decommoditize. It’s how you get out of some of these crummy insurance networks that are insulting you with their reimbursements.”
  • “By creating products that are simple, elegant, and easy to use, Jobs was able to create technology that truly enhanced people’s lives.”
  • “We really want the brand to create trust and relationships before we have a chance to interact with these patients.”
  • “Our job is to hire the best team we can find and then invest in their training and development.”
  • “One of the keys to Job’s success as a communicator was the ability to distill very, very complex ideas into simple concepts that anyone could understand.”

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Why Patients Tell You “No” & What To Do About It

As dental practice owners, we understand that people don’t always verbalize any worries they may have regarding their treatments. But ignoring these objections can result in adverse effects for both the patient and the practice. It is therefore essential to put in place tactics to tackle patient objections before they emerge.

Not only will this raise your acceptance rate of cases, but it will also assist in strengthening trust with your patients and illustrate your dedication to their overall health.

In this episode, we will examine some of the most efficient methods for confronting patient objections and examine how you can become a more understanding and transparent dental practitioner.

Hey Doc, how good is your team at generating high-trust case acceptance?

  • If you want to make case acceptance easy….
  • If you want to avoid feeling pushy or manipulative…
  • If you want to have patients say yes to the care you present so that you can focus on your clinical skills…

Tune in now!

Listen in and find solutions to common practice issues at  Prescriptions for Your Practice.

Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.

Check out our New Case Study, “Discover How To Recession-Proof Your Dental Practice In The Next 60 Days So That You Increase Profits & Avoid Losing Key Team Members” now at: http://thenorecessiondentist.com/casestudy.

Key Quotes:

  • “Make sure that you let them [patients] know the cost of waiting, which will always outweigh the cost of doing it now.”
  • “What goes in here mostly is empathy. If they know that you are kind, if they know that you care, if they know that the team is built around this empathetic state, if you give them some semblance of control, then that will put them at ease.”
  • “If you don’t address the time commitment, then once the treatment plan comes in and the money part comes in and they realize it’s gonna take five appointments or whatever it is, in a more complex case that may break it.”
  • “We don’t want to overstate the situation, but I think sometimes we trivialize it and then we wonder why the patient doesn’t move forward with treatment.”
  • “In a low-trust world, if you can kind of read their mind and have the conversation before they bring it up before they object, I think your patient experience, your positive word of mouth, your referrals, and your case acceptance will all keep trending upward in a difficult economic time.”
  • “We’re not chasing dollars here, we’re just doing what’s right and we’re being masterful in our communication, coming from a place of care and compassion, but also assertiveness.”

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7 Habits of High-Performance Dental Teams

Many people working in dental don’t have the experience of working in a healthy team dynamic—and that’s a problem. If you don’t set high standards, you may stay stuck in the status quo—which, if you’ve experienced any customer service in the past couple of weeks, you know is getting worse. 

Enhancing your skills as a dental team builder has never been more important.

  • Doc, if you want to enjoy being around a productive, unified team…
  • If you want to put an end to team turnover and feeling short-staffed…
  • If you’re ready to embrace the experience economy so you can win at a game of practice ownership, tune in now!

Rate yourself honestly on these seven habits of high-performance dental teams, and devise a plan to do better in that area. It’s time to make a change!

Listen in and find solutions to common practice issues at  Prescriptions for Your Practice.

Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.

Don’t tackle dental practice ownership on your own – take advantage of the expertise at the Dental Startup Masterclass! This two-day event in Houston, TX on March 9 and 10 will show you how to evaluate contractors, cut costs on equipment and IT, formulate budgets, come up with efficient floor plans, and much more. Receive the counsel and insight you need to make your practice thrive.

Key Quotes:

  • “The big competitive advantage right now is assembling and unifying a team.”
  • “Your team understands the power of team building and they help you unify the team. If you try and go this alone, this is gonna be a high-resistance upward truck for you.”
  • “You can have somebody on your team that’s hyper-focused on the patient experience because quite frankly, as you go about your day, you don’t have much time for that. But as the owner, you’ll likely need to be the employee experience officer. And it’s a valuable use of your time.”
  • “You can’t fake compassion and you can’t fake connection. These have to be real things that your culture is all about and you reward it when you see it.”
  • “Oftentimes we get so focused on productivity that we forget creativity. Productivity is getting it done, creativity is getting it right.”
  • “You should hire and fire based on values.”

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What’s Behind Elite Dentist Performance?

Are you a dentist that’s feeling overwhelmed and overstressed? In this practice, we understand and regularly discuss the reasons why dentists experience high levels of stress. But what if there was a way to find a more productive and happier state? That’s where the concept of “flow states” comes into play. It’s a mysterious idea that is backed by science, rule books, and recipes to help you get in “the zone” more often. Let’s explore what’s behind elite dentist performance and how you can use it to increase your practice’s success.

In this episode, I discuss why dental practice owners should get in “the zone” more often.

  • So if you want to find more enjoyment and productivity in your workdays…
  • If you want to engineer your ideal challenge-to-skill ratio…
  • If you want to utilize an anti-aging and career-extending strategy so you can feel supremely confident at work, tune in now!

Listen in and find solutions to common practice issues at  Prescriptions for Your Practice.

Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.

Key Quotes:

  • My challenge to you would be how do you make sure that that patient in front of you, your next patient, feels like they’re the only patient on the schedule? And that will require some help from your team to build out that philosophy and culture.”
  • “A flow state is, is a very, very, very powerful phenomenon and enhances your productivity and overall well-being. And I think that dentists can benefit from this by finding more ways to spend more time in flow states.”
  • “Sometimes as dentists, because we work so hard, we do this game that I call “hardaholic” that I’ve mastered. We make things hard that don’t need to be hard, we increase the toil because we have the story in our head that if there’s no pain, there’s no gain and I want gain, therefore I must induce pain.”
  • “We want to take things from theory to practice to mastery. If you’re doing a very mundane thing like a crown prep that you’ve done hundreds and hundreds and hundreds of times, my suggestion would be more meticulous or set an efficiency goal that encourages you to do that same quality high standard work in less time.”
  • “We want to as humans make sure that our best work and our best days are always in front of us.”

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