by [email protected] | Apr 19, 2023 | Prescriptions for your Practice
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We know that managing anxious and phobic patients can be challenging. But by understanding the root causes of their fear and providing a comfortable and compassionate environment, dental practitioners can build trust and satisfaction among their patients.
In this episode, we will explore ways to create a positive experience for anxious patients, including providing sedation options, using positive language, and following up with care calls to ensure patients feel cared for beyond the procedure.
Are you exceeding the expectations of your fearful, anxious, and phobic dental patients?
- Doc, if you want to earn unbelievable loyalty from your anxious patients…
- If you want to become the most revered dentist in town…
- If you want to engineer the sights, sounds, smells, and tastes in your patient experience so you can turn difficult patients into raving fans…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “Their needs are high, but for good reason, and we should see that as an opportunity and a possibility… If you can pull it off with your anxious and phobic patients, you can pull it off with anyone.”
- “So that we come from a place of compassion and we don’t just write these patients off as crazy because they’re certainly acting crazy, but we don’t know the backstory necessarily until they share it with us. And they’re not gonna share it with us unless we’re listening intently and they know that we’re there to help and that we truly care.”
- “The frontline activity is care and compassion and just being a great servant leader to these patients. But there is a bottom line effect, a significant bottom line effect if you do this right. It creates loyalty, referrals, reviews, automatically if you can get good at this.”
- “So where are the opportunities there in your practice? The feels. Most chairs and dentistry are quite comfortable now. For longer procedures, you might want to upgrade with pillows, blankets, and neck pillows. Those tend to put patients at ease.”
- “Most of you are probably doing care calls. I like that as a standard protocol. Every person that gets numb gets a call at the very least. We also did notes that showed up in their mailbox, which was an added touch.”
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- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Apr 12, 2023 | Prescriptions for your Practice
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Greetings, dental practice owners! I’m excited to talk to you about an important topic today. We all know that when our team doesn’t collaborate, it can lead to decreased productivity, poor patient experience, increased expenses, low morale, high turnover, and difficulty attracting and retaining new staff.
But what if I told you that there’s a solution to all these problems? It’s called group flow, and it’s the peak experience when a group is performing at its top level of ability. I’ve seen firsthand how it can lead to improved patient experience, increased productivity, higher job satisfaction, and enhanced creativity and innovation.
In this episode, I discuss the unfair advantages of creating group flow with your dental team.
- So if you want to learn ultra-valuable team-building lessons from improv comedians and The Beatles…
- If you want to create extreme employee performance improvements…
- If you want to unleash innovation and creativity so you can have the best culture of any business in town…
Tune in now!
Join me as we explore the possibilities and take your practice to the next level.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “If a dentist is able to orchestrate group flow in your practice, it has several benefits, several huge benefits.”
- “Group flow would be the creme de la creme. It’s the peak experience when a group is performing at its top level of ability.”
- “Nothing will inhibit collaboration and group flow opportunities more than defensiveness. And defensiveness, despite how it sounds, is not about protecting yourself. It’s a subconscious attempt to hide fears.”
- “Having a clear and specific goal is the key ingredient if you want group flow to occur. And so the practice owner and the team have to have a shared vision and a mission.”
- “No one is more important than the group as a whole.”
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by [email protected] | Apr 5, 2023 | Prescriptions for your Practice
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As a dental practice owner, I am well aware of the consequences of burnout on dental professionals. The National Institute for Occupational Safety and Health (NIOSH) has reported that dentists have a higher vulnerability to burnout compared to other healthcare practitioners. Not only can burnout damage our private lives, but it can also hurt the health of our businesses.
In this episode, let’s explore the warning signs of burnout and its consequences for dental professionals. We’ll discuss strategies for prioritizing self-care, establishing boundaries, and obtaining assistance.
I think it’s important that we take a moment to candidly discuss the dark side of our profession.
- So if you want to avoid misalignment between who you truly are and what you spend your workdays doing…
- If you’re ready to acknowledge that the problem isn’t that we work too hard. It’s that we don’t recover well enough…
- If you want to enjoy a high-performance career so you can have the lifestyle and income you want without burning out…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “Part of being a high performer is realizing when you manage yourself, manage a team, manage a business, that you’re optimizing for the upside but you also have to protect the downside, and burnout would be one of those things that we have to engineer against.”
- “Experiencing burnout has a long-term negative effect on your health, relationships, career, lifestyle, and dental practice profitability.”
- “Burnout is not anxiety, and it is not depression, but they’re closely related.”
- “It has to start with you, the doctor, being a little or a lot more selfish so that you can take better care of your team, your patients, and your family, and contribute to your communities.”
- “The problem is not that we’re working too hard. The major problem here is that we don’t recover enough. You need to think like an athlete — Work Hard. Rest.”
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by [email protected] | Mar 29, 2023 | Prescriptions for your Practice
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Dental practice owners, we have all encountered the struggles and doubts caused by the pandemic. With no guaranteed return to pre-pandemic conditions, it is essential that we modify and develop new ways of managing our practices.
Let us explore PERMA and Flourishing that may transform your dental practice and keep you ahead of the competition. PERMA model concentrates on five essential elements that lead to a person’s well-being.
In this episode, I discuss why the way we work is such a train wreck.
- So if you want to understand the PERMA method to higher productivity…
- If you want to feel less tired and worried about your dental practice…
- If you know why your employees need a best friend at work so that you can put an end to team turnover…
Tune in now!
By implementing these elements into your practice, you can craft a positive workplace, enhance the patient experience, increase employee engagement, and develop resilience during tough times.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “A people-first flourishing practice that aims to bring out the best in the owner, the best in the team, the best in patients, and the best in the community can win in this new economy.”
- “If the team is not feeling great, it’s going to permeate into the patient experience.”
- “When you hire somebody, their number one job is to be a supportive teammate.”
- “The biggest problem in the workplace is meaningless work. People are no longer willing to trade their time for your dollars.”
- “Anchor your team’s work to meaning.”
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by [email protected] | Mar 22, 2023 | Prescriptions for your Practice
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Ready to break free from the shackles of perfectionism and build the dental practice of your dreams? Discover the hidden costs of perfectionism, the power of an optimalist mindset, and how to boost your practice’s performance while reducing stress and enhancing patient satisfaction.
By embracing an outstanding approach, you can start reaping the rewards of a more balanced and flourishing dental practice today. Don’t let the pursuit of the unattainable hold you hostage any longer – it’s time to take control and build the dental practice you’ve been dreaming of.
Doc, did you know that perfectionism is the LOWEST standard?
- If you want to understand why optimalism beats perfectionism every day of the week…
- If you want to enjoy more cash flow in your business…
- If you want to turn off the struggle switch so you can build the most trusted, profitable dental practice in your area…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “Perfectionism leads a dental practice owner to tremendous self-judgment and tends to make all business pursuits more arduous.”
- “Perfection is the lowest standard in the world. Because if you’re trying to be perfect, you know you can’t be. So what you really have is a standard you can never achieve. You want to be outstanding, not perfect.” – Tony Robbins
- “Striving for perfection often means sticking to proven methods and not venturing into new territory, which can hinder growth and the ability to adapt to changing market conditions.”
- “A perfectionist may set unrealistic expectations leading to frustration, dissatisfaction, and high employee turnover.”
- “As a dental practice owner, you have the tools that allow you to grow your dental practice with less stress and toil.”
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by [email protected] | Mar 15, 2023 | Prescriptions for your Practice
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Today, we will explore how to turn unhappy patients into raving fans of your dental practice. We’ll talk about a proven protocol for addressing patient concerns.
We’ll also reveal the power of small gestures to create positive patient experiences and explore how to use each experience as a teaching opportunity to enhance the value we create for patients in the future.
In this episode, I discuss how to turn your negative situations into incredible opportunities.
- If you want to prevent dissatisfied patients from telling between 9 – 15 people about their dental experience…
- If you want to embrace that adversity carries with it the seed of an equal or greater benefit…
- If you want to know when it’s time to dismiss a patient from your practice so you can actually enjoy the people your practice serves…
Tune in now!
Join us for this exciting conversation as we unlock the secrets to turning dissatisfied patients into loyal advocates for your dental practice.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Check out our New Case Study, “Discover How To Recession-Proof Your Dental Practice In The Next 60 Days So That You Increase Profits & Avoid Losing Key Team Members” now at: http://thenorecessiondentist.com/casestudy.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “Dental practice owners should expect the unexpected. Sometimes when the patient is upset, it’s not about you, the practice, or what you did. It’s sometimes pent-up negative emotions and they project that at you because of some triggering event.”
- “When there’s a negative situation, you want to take the pendulum from the negative to swing, not to neutral, but to a positive.”
- “Virtually all negative situations can be turned into positive ones.”
- “As business owners, we must be always innovating and the easiest way to innovate is by taking these frustrations and turning them into innovations so we got to learn from the experience.”
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