by Karah Karah | Nov 22, 2017 | Legendary Leadership
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Dr. Dave is excited to reveal and discuss the secret weapon that has helped his team unify, work collaboratively and excel as a productive team in today’s episode with Shannon Waller. Shannon joins him on the show to discuss the main ideas, principles and action steps from her Team Success training that have worked so well for many teams. She gives some really wise insight and easy instructions and explanations that make it easier for you and your team to be as effective and supportive as possible.
Shannon starts off by defining and describing the importance of the term, unique ability. She expresses how crucial it is to know what this is and how to use the various unique abilities of your team to complement and support each other better. She wraps up with a discussion of why it’s important that your team doesn’t look to you for all motivation and support and why you should value results over time and effort.
Key Quotes:
- “If you’ve made a difference in one patient’s life that day and you made what was perhaps an anxiety producing experience a better one – That’s a win!”
- “An entrepreneurial team is one that is focused on growth, it is focused on results and is focused on maximizing the core value that every individual brings to the business.”
- “There’s a limit to creativity and the reward system is often based on how well do you fit in the system.”
- “Unique ability, at its essence, is what you love to do and are best at. So it’s where you have superior skill.”
- “We often are trained to think that, oh if I can get better then I mustn’t be very good. And that’s not true.”
- “If you want to get really great results with the minimum amount of time and effort, unique ability is the way to go.”
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by Karah Karah | Oct 18, 2017 | Legendary Leadership
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Insurance complications with patients and the lack of consistent reoccurring revenue are problems that most professionals in the dental industry face. Jordon Comstock, a natural problem solver, has found some simple ways to get rid of these common issues. His passion for leadership and a self-sufficient style of doing business is what got him to where he is today with many happy and successful clients in the dental industry.
Jordon shares his story and how he ended up working in the dental industry and found his passion for improving systems and processes. He also talks about key areas that are critical to building a more self-reliant and consistently profitable practice. Jordon sheds light on a few areas where dentists tend to miss opportunities for increased functionality, customer loyalty and profits.
The business that Jordon built, Boom Cloud, addresses many of the organizational issues that come with having a subscription-style practice. He talks about what services they provide to increase scalability and cut out the headaches that come with insurance billing and expired credit card payments. Overall he really plants a great idea that practices can easily avoid much of the hassle they currently deal with and gain more loyal and consistent clients.
Key Quotes:
- “I look for employees that are leaders, I don’t look for employees that look at me to be a leader”
- “Despite going through that year of hardship and challenge, I believed in my product, I believed in the concept and I just stayed persistent and I found ways to make money on the side and then all of a sudden we launched Boom Cloud a year later.”
- “You reap what you sow and sure enough that’s what happened.”
- “A critical component of self-reliance is getting other leaders involved and people that can lead different aspects of a practice.”
- “I do believe in the concept of reoccurring revenue, that that helps a lot.”
- “Dentists should be reliant on their own system, their own team, to grow and flourish.”
- “We’ve got the insurance companies that are policing the dentists but who’s policing the insurance companies?”
- “I believe in systems and processes. If we don’t have those, it’s very hard to manage things in any type of business.”
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by Karah Karah | Sep 27, 2017 | Bold Biographies, Legendary Leadership, Magnificent Marketing
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In this episode, Dr. Dave Bender (Fishers, Indiana) shares his entrepreneurial journey with us and explains how he balances both managing his three dental practices with living a healthy, active lifestyle. 
His early-set goal to own multiple practices was challenged with the difficulties of clinical dentistry, but he shares how his bigger vision for what he projected his business to become was the driving force for his success.
Dave carries with him a powerful message that can transform the way we run our practices. His progressive thinking coupled with his early childhood influences pushes him to always “be comfortable with being uncomfortable”.
In this episode, he shares how his experiences in corporate dentistry at Heartland Dental surprisingly counter the attitudes shared by most practicing dentists. He describes his continuing education courses with Heartland Dental as a value that he, otherwise, would not have experienced in a smaller practice. He later explains how he was unhappy with starting an associate driven practice because of the demanding high capital it required. He now thrives, in multiple aspects, with a co-partnership business model.
Key Quotes:
- Let us live so when we come to die, even the undertaker will be sorry. – Mark Twain
- With my early struggles – I was forced to be a better marketer, I was forced to run my practice a better way.
- I was forced to do whatever it took to make the patient experience what it could be so that they would tell their family and friends – and that’s honestly how we grew.
- The difficulties we had in the first couple of years forced me to be better and more intentional about our growth process.
- In 2013, I started an associate driven practice and that was a major mistake.
- Some will be good, a few will be great, but only one will be the best.
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by Karah Karah | Apr 5, 2017 | Legendary Leadership, Maverick Mind Shifts
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I met Dr. Jason Campbell at the Voices of Dentistry Summit in Nashville, TN. He has a fascinating story and is engaged in groundbreaking work with patients at his clinic, Cosmetic and Family Dentistry, in Prescott, AZ. From an early age, Jason’s always wanted to be a dentist. Since genetic problems with teeth plagued him from the beginning, he brings a sense of passion to working with patients who present unique challenges.
Jason is a general dentist, but he’s also engaged in complex surgeries and reconstructive dentistry. It wasn’t until he was 14 years old that he was able to get the reconstructive surgery he needed. This allows Jason to relate to patients with challenging cases that other dentists can’t or won’t touch.
Jason is an expert in biomechanical problems and can often bring people relief with minor treatments. He trains doctors to identify underlying causes that often generate a host of symptoms that can lead to an improper diagnosis. He specializes in helping dental refugees who haven’t found success in resolving tooth-related illnesses. In this episode of Relentless Dentist, we’ll talk about how Jason is leading the pack in transforming the practice of dentistry. He’s helping patients who feel like there are no hope and training other dentists to follow in his footsteps.
Key Quotes:
- I feel like there’s this third thing in dentistry that we’re missing – interventional care.
- Dentistry is an act of charity. Charity brings good things into your life.
- You hear of interventional medicine, but you don’t hear that term a lot in dentistry.
- In dentistry, there really are only three things that we contend with. If we can help people avoid these three elements, we can stop 99% of dental problems.
- Inflammation systematically increases your risk for type II diabetes. It increases your risk for pancreatic cancer.
- When you have these three issues: biomechanical problems, acidity problems, and inflammation – that’s what really causing tooth issues.
- You have to start peeling back the symptoms to get the cause to determine what’s the best course of treatment for the person.
- There’s life beyond dentistry.
Register now for upcoming API Biofunctional Disorder and Surgical/Implant Courses: www.AdvancedProstheticsInstitute.com
Special Offers for Relentless Dentist listeners:
Save $150 on first course registration with coupon code TRD150
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by Karah Karah | Aug 6, 2016 | Legendary Leadership
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Quotes & Notes:
- In about 2013 I decided that there needed to be a training resource for office managers, front office teams, for dental offices to teach us how to do the things we do at the front desk.
- Sometimes being an office manager, you feel like you are on an island by yourself. The staff doesn’t necessarily see eye to eye with you, the doctor many times is not trained in business, they are trained in being a clinician, and you are kind of in the middle.
- What I focus more on is how to motivate your team, how to communicate with different style personalities that work for you.
When things aren’t happening because someone’s not holding the team accountable, that’s when you need to make sure that (you have an office manager).
- There’s value to experience, but attitude is a far higher level for me.
- The doctor should be delegating to the office manager as much as possible.
- When an issue comes up there needs to be a system and the more than the front of the office and the office manager can get that documented and get that trained to their staff, the more the patients are going to have a sense of trust and be ok with what your policies are.
In the dental office, I feel that the dental office manager is the head and the doctor is the neck.
- You have to lead by example. You can’t tell your kids don’t smoke and they go smoke a cigarette.
If you would like to learn more, be sure to check out frontofficerocks.com or their YouTube page/Facebook page for snippets of their videos.
If you enjoyed this episode, we would love a 5-star review on iTunes:
by Karah Karah | Feb 8, 2016 | Legendary Leadership
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Quotes & Notes:
- Whether or not you want it to happen, your practice will have a culture.
- If you don’t take the time to have a definitive structure, if you don’t take the time to sit down and talk about the culture of your office, it is going to end up off.
The big problem with culture is typically speaking dentists are left-brain analytical thinkers, and there is a formula with everything. A lot of times we don’t like it when we have to talk about things that are right-brain things, relationships, how we treat people.
- If you think about a mission statement, that is something that is about the culture of the organization. People will get behind a mission statement only if they take part in creating this mission statement.
- Sometimes you have to be the bad guy. Sometimes you have to remove cancer in the office to make the culture what you have to be.
A mission statement is what you stand for, why your organization exists.
- Your overall vision should be: this is what I want it to look like when I hand over the reins to the next person.
- Being able to delegate and being able to create systems that run the practice is going to literally go to decide whether or not you are successful in your practice.
- Everyone is responsible for their end-of-day protocol, and that is the most basic way to make sure that your new systems are getting implemented.
- If you would like to learn more from Dr. Mark Costes you can check out his event, the Dental Success Summit. Be sure to check out his book, Pillars of Dental Success as well as his podcast.
Check out his April event, the Dental Success Summit. It will be held in Scottsdale. Click here for more info: http://truedentalsuccess.com/dentalsuccesssummit/
If you enjoyed this episode, we would love a 5-star review on iTunes:
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