Quotes & Notes:Dr. Mark Costes: Man with a Mission - Relentless Dentist Podcast

  • Whether or not you want it to happen, your practice will have a culture.
  • If you don’t take the time to have a definitive structure, if you don’t take the time to sit down and talk about the culture of your office, it is going to end up off.

The big problem with culture is typically speaking dentists are left-brain analytical thinkers, and there is a formula with everything. A lot of times we don’t like it when we have to talk about things that are right-brain things, relationships, how we treat people.

  • If you think about a mission statement, that is something that is about the culture of the organization. People will get behind a mission statement only if they take part in creating this mission statement.
  • Sometimes you have to be the bad guy. Sometimes you have to remove cancer in the office to make the culture what you have to be.

A mission statement is what you stand for, why your organization exists.

  • Your overall vision should be: this is what I want it to look like when I hand over the reins to the next person.
  • Being able to delegate and being able to create systems that run the practice is going to literally go to decide whether or not you are successful in your practice.
  • Everyone is responsible for their end-of-day protocol, and that is the most basic way to make sure that your new systems are getting implemented.
  • If you would like to learn more from Dr. Mark Costes you can check out his event, the Dental Success Summit. Be sure to check out his book, Pillars of Dental Success as well as his podcast.

Check out his April event, the Dental Success Summit.  It will be held in Scottsdale.  Click here for more info: http://truedentalsuccess.com/dentalsuccesssummit/

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