The Three Dysfunctions of a Dental Practice (Part 2)

This is part two of my three-part series called “The Three Dysfunctions of a Dental Practice.” Before continuing with this episode, I encourage you to listen to part one, where I share why dentists are constantly looking for external solutions to their internal problems and how to fix this. Today I will be discussing the false belief many dentists have that their number one job is being a good clinician when it is actually being a good leader.

Listen in as I explain three activators that drive mastery within your practice: goodwill, case acceptance, and team building. You will learn the importance of building trust and rapport with your clients, how to create a “surprise and delight” aspect of your service, and how to ensure you have the right members on your team. If you are looking to grow your business and create long-lasting clients, this is the episode for you.

Enroll in your free video training here: How The Most Successful Dental Practice Owners Work Less & Make More Every Year

Key Quotes:

  • “Everything you do is a marketing asset or a marketing liability.”
  • “A dental practice isn’t limited by its opportunities—it’s limited by its leader.”
  • “You can’t really fake trust, so you have to make sure that you and your team are working in your patient’s interest.”
  • “When it comes to team building, we have to make sure we have the right players on the team.”
  • “Ideal team players are hungry, humble, and smart.”

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What We’re Made Of with Dr. Joe Blaylock

What We’re Made Of with Dr. Joe Blaylock - Relentless Dentist PodcastCan you imagine starting a business on March first—and getting shut down two weeks later? Dr. Joe Blaylock of Life and Dentistry joins me again to share how it felt to have to shut his doors so soon after a big opening and the steps he has taken to combat the crisis, from scrambling for funding and staying afloat to building back from the ground up through faith and forward-thinking leadership.

Listen in as Joe discusses how he found a productive mindset that helped him with navigating through obstacles he never saw coming, as well as what kept him on track. You will hear about the key things that gave Joe the tools he needed and his best advice for those who are going through a similar rough patch.

Key Quotes:

  • “I had to beg these banks for loans and now, two months later, I gotta say that I can’t pay after all. It’s a really scary position.”
  • “The incredible thing about humans is that we don’t know what we’re made of until we have to show it.”
  • “Without COVID, do I think I’d have 100 new patients in June? No, I don’t think I would. I capitalized on the flip in the market demand and I don’t know how long it’s going to last.”
  • “Literally two months ago, we had just gotten this thing off the ground and I was setting up unemployment. Now I’m looking for another assistant.”
  • “Month one, you can wing it. Months two, three, and four—not setting aside that time to communicate with your team can bring unwelcome surprises. It’s fire prevention.”
  • “When you’re called to do, you must do. Sometimes we lose track of that when there are more pressing things.”

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Post-Dental Prohibition

Post-Dental Prohibition - Relentless Dentist PodcastAs we continue through this pandemic, it is hard to find stable information that is not backed by an agenda. Unfortunately, this has truly exposed the leadership vacuum we have. So in this episode, I want to make sure we are headed in the right direction long term—and that we are not just reacting to the onslaught of demand that came through after it was legalized to go back to work.

Listen in as I share what I believe the future may hold for dentistry, as well as the actions we need to take to ensure our team, patients, and practices remain sound regardless of the restrictions that are imposed. Now is the time to develop systems that boost your reputation and promote trust in the community because if fear is the real pandemic, then trust is the only antidote.

Key Quotes:

  • “The thing with governments is once they use a strategy, they’re more than likely to use that strategy again.”
  • “The more I try to understand about the pandemic and virology, the more confused I get.”
  • “My encouragement to dentists is to help fill that leadership vacuum.”
  • “Stay focused on innovation.”
  • “If fear is the real epidemic, or pandemic now, the antidote will be trust.”
  • “We have to hope for the best and prepare for the worst.”

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Impactful Practice Culture with Dr. Paul Etchison

When I talk to dentists, a lot of the conversation is about how to get everyone rowing in the same direction. In this episode, my good friend Dr. Paul Etchison joins me to share his insight and years of expertise on leadership and implementing systems that create a unified and purposeful practice.

Listen in as Dr. Etchison talks about why wanting to be the best is not enough and why it’s important to focus on a bigger, more meaningful picture. He shares how he maintains order and good communication as the business grows, what he does to attract the best team members, and how that, in turn, creates an office culture that allows the practice to succeed.

Key Quotes:

  • “We’ve grown a lot faster, and when we started taking it exponentially higher was when I dropped down to three days of clinical.”
  • “Over eight years—not a single person has left.”
  • “We want to win. Everyone is working together, and everyone just kind of has that mentality that ‘let’s get better at this.’ I think the results speak for themselves.”
  • “We’re not just being the best in town; we’re changing how the public thinks about dentistry so that we can help more people.”
  • “I’m leading by example by taking good care of patients.”
  • “We have to look at the macro implications of what we do all day. That’s what is inspirational to the team: knowing that even the little stuff makes a big difference. You have to communicate that as the leader.”
  • “We talk about what we need to improve so much that we forget about what we’re doing well.”
  • “Learn from people that are doing it well. Always be learning.”

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The Secret to Achieving High Performance through Self-Leadership with Karah Maloley

Achieving High Performance through Self-Leadership with Karah Maloley

Dr. Karah Maloley, wife of Dr. Dave, joins on the podcast this episode to discuss and reflect the incredible changes in the practice over the past year. They go through the goals that were set for the past year and discuss the outcomes and how they worked out so well. One of the big things discussed was how they managed to go from four-day work week to a three-day work week while still growing and having a record year.

Dr. Dave talks about how taking more time off has improved his leadership skills and in-turn helped make his team and his clients happier. He also talks about the habits he has been working on and his obsession with high performance and sustainable growth and success. They emphasize the importance of accountability and leadership by example and they share ways to breathe life and passion into your practice.

Key Quotes:

  • “I made the decision we were going to go from four-day work weeks to three-day work weeks.”
  • “It’s about impact and intention and knowing what we’re there for and being hyper-focused to get results every day.”
  • “Despite the reduction in days and hours, we grew probably more than we have in 6 or 7 years.”
  • “A happy team creates happier patients.”
  • “The extra time that I have, those days where I can work on different projects, have allowed me to I think, be a more focused leader and work a lot more on myself.”
  • “Self-leadership always precedes great team leadership.”
  • “A lot of turning points in my life have come from trying times and tragedies, what if I just engineer it this year?”
  • “Most dentists are working in their practice, high level dentists are working in their practice and on their practice, the highest level dentists I’m convinced are working on themselves.”

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