My Gossip Mill

“Great minds discuss ideas; average minds discuss events; small minds discuss people.” — Eleanor Roosevelt

Many people find gossiping fun, enjoyable, and addictive until they become the focus of the idle talk. However, in a professional setup like the dental workplace, gossipmongering is an enormous time and productivity waster, not to mention unprofessional. In addition, it increases anxiety among employees, puts a strain on teamwork, erodes trust,  and crushes morale.

Listen in as I provide steps on dispelling gossip before it enters the workplace, how dental owners should foster a culture of healthy conflict, and how to maintain an environment of high candor, high trust, and straightforward verbal communication.

Tune in and find solutions to common practice issues at  Prescriptions for Your Practice.

 

Key Quotes:

  • “I created a team training called “The 5 Habits That Destroy Team Unity” and we talk about it as a team.”
  • “A lot of gossips comes from envy and jealousy.”
  • “Gossip becomes addictive. Left to its own devices, it’s gonna run rampant, it’s gonna hijack your vision, it’s gonna destroy your well-being as doctors, it’s gonna divide team members, it’s gonna create unnecessary dramas, and none of that contributes to patient care.”
  • “We want in a culture is a healthy conflict.”
  • “We can create a team environment of high candor, high trust, and very direct verbal communication.”
  • “Healthy conflict drives results without having to babysit the culture or nudging people to actually do their job.”

Featured on the Show:

  • Dave Ramsey, Ramsey Solutions
  • Newsletter: Does your practice have a Halftime? (See footer and subscribe to our email list to get the weekly newsletter.)
  • I appreciate your feedback. Let me know what you learned and loved here: dr.dave@relentlessdentist.com.

subscribe-with-itunes-buttonStitcher-Subscribe-Button

Decide to Dominate

Decide to Dominate

Decide to Dominate

Results are going to come from taking action. And all action starts with a decision.

Having to decide on something is naturally hard, most especially if the decision is transformative. However, decisive leadership is vital to effectively execute the plan of action toward achieving the organization’s goals. 

This week’s podcast is about creating a culture of decisiveness, how to empower your team to make more and better decisions, the elements that make up a sound decision, and its impact on the organization’s overall well-being. We will also look into the psychology of “learned helplessness” — a situation where people deliberately put out a minimum viable effort to avoid trouble due to a vague instruction from a high-performance-seeking indecisive leader.

Tune in and find solutions to common practice issues at  Prescriptions for Your Practice.

 

Key Quotes:

  • “What was the number 1 characteristic of a high-performance culture or a high-performance team? I said immediately, DECISIVENESS.”
  • “Decide to dominate. For me, dominate means dominating a day, knowing that we have, as a dental team, control over the day and an opportunity to get better than we were yesterday.”
  • “If we’re not decisive, we can expect that our teams will also be indecisive.”
  • “If we want results, we need to be decisive.”
  • “If a team is consistently making more and better decisions across the board, it’s bound to generate more revenues, more fulfillment, and less stress.”
  • “The quicker we make these decisions, the better off we’ll gonna be, the better off the organization is gonna be, and now we start to see the organization reflect the leader and become more decisive.”
  • “We need to encourage our people to make mistakes and learn from them.”
  • “The best thing you can do for your team is giving them reasons to stay hopeful and optimistic.”

Featured on the Show:

subscribe-with-itunes-buttonStitcher-Subscribe-Button

The 6 Vision Mistakes Dentists Make

In this episode, I will expound on The 6 Vision Mistakes Dentists Make. I will discuss how crafting a clear vision supports the team’s growth and reinforces the practice effectively.

More than ever, dentists need to have a well-defined mission and a compelling vision to reinforce their practice, not only for themselves but also for their staff and patients. It provides a clear and consistent direction as to where the practice is going.

Faced with many challenges aggravated by these uncertain times, dentists need to run a successful business to avoid plateaus. One key aspect of strengthening the business is value-creation among the team steered by a well-executed vision. It has to be big enough to fit all of the employees’ dreams and hopes in it.

What does your practice look like five years from now?

Tune in and find solutions to common practice issues at  Prescriptions for Your Practice

 

Key Quotes:

  • “It’s important that we have a vision and we execute that properly.”
  • “Execution without vision creates friction.”
  • “Your vision has to be big enough to fit all of your employees’ dreams and hopes in it.”
  • “Being flexible and strategy is important once we define our mission and our vision.”
  • “Vision needs to stir excitement and emotion.”
  • “We need to evolve as humans.”
  • “We need to grow our practice by growing our people.”
  • “Make sure that you’re willing to become something much more.”

Featured on the Show:

subscribe-with-itunes-buttonStitcher-Subscribe-Button

The Three Dysfunctions of a Dental Practice (Part 2)

This is part two of my three-part series called “The Three Dysfunctions of a Dental Practice.” Before continuing with this episode, I encourage you to listen to part one, where I share why dentists are constantly looking for external solutions to their internal problems and how to fix this. Today I will be discussing the false belief many dentists have that their number one job is being a good clinician when it is actually being a good leader.

Listen in as I explain three activators that drive mastery within your practice: goodwill, case acceptance, and team building. You will learn the importance of building trust and rapport with your clients, how to create a “surprise and delight” aspect of your service, and how to ensure you have the right members on your team. If you are looking to grow your business and create long-lasting clients, this is the episode for you.

Enroll in your free video training here: How The Most Successful Dental Practice Owners Work Less & Make More Every Year

Tune in and find more Prescriptions for Your Practice Podcast Episodes

Key Quotes:

  • “Everything you do is a marketing asset or a marketing liability.”
  • “A dental practice isn’t limited by its opportunities—it’s limited by its leader.”
  • “You can’t really fake trust, so you have to make sure that you and your team are working in your patient’s interest.”
  • “When it comes to team building, we have to make sure we have the right players on the team.”
  • “Ideal team players are hungry, humble, and smart.”

Featured on the Show:

subscribe-with-itunes-buttonStitcher-Subscribe-Button

What We’re Made Of with Dr. Joe Blaylock

What We’re Made Of with Dr. Joe Blaylock - Relentless Dentist PodcastCan you imagine starting a business on March first—and getting shut down two weeks later? Dr. Joe Blaylock of Life and Dentistry joins me again to share how it felt to have to shut his doors so soon after a big opening and the steps he has taken to combat the crisis, from scrambling for funding and staying afloat to building back from the ground up through faith and forward-thinking leadership.

Listen in as Joe discusses how he found a productive mindset that helped him with navigating through obstacles he never saw coming, as well as what kept him on track. You will hear about the key things that gave Joe the tools he needed and his best advice for those who are going through a similar rough patch.

Key Quotes:

  • “I had to beg these banks for loans and now, two months later, I gotta say that I can’t pay after all. It’s a really scary position.”
  • “The incredible thing about humans is that we don’t know what we’re made of until we have to show it.”
  • “Without COVID, do I think I’d have 100 new patients in June? No, I don’t think I would. I capitalized on the flip in the market demand and I don’t know how long it’s going to last.”
  • “Literally two months ago, we had just gotten this thing off the ground and I was setting up unemployment. Now I’m looking for another assistant.”
  • “Month one, you can wing it. Months two, three, and four—not setting aside that time to communicate with your team can bring unwelcome surprises. It’s fire prevention.”
  • “When you’re called to do, you must do. Sometimes we lose track of that when there are more pressing things.”

Featured on the Show:

subscribe-with-itunes-buttonStitcher-Subscribe-Button