Dr. Chris Phelps on Using Pre-suasion to Encourage Receptiveness in Patients

Dr. Chris Phelps on Using Pre-suasion - Relentless Dentist Podcast

We are welcoming back Dr. Chris Phelps to the show this week to talk more about pre-suasion and the principles behind it. He explains the difference between pre-suasion and persuasion and why it’s so important to prep your clients in the right way in order to get them in the right mindset to be open to suggested procedures. He discusses in detail the science and case studies behind this concept, explains why it’s so successful, and gives specific tips on how to incorporate it into your practice.

This fascinating practice is not as complicated as it seems, especially with Chris explaining the importance of mindset and how little changes can make a big impact on the client experience. From creating the right environment to using the right language, there are so many little tweaks you can make to your practice to get on the same page with your clients and work with them more successfully. Chris even shares some of his own tactics and explains how he implemented them and why he thinks they worked so well.

Key Quotes:

  •  “Pre-suasion is an amplifier of principles.”
  • “Where we’re at is all about our mindset at that given time and that’s what shapes our decision in those times.”
  • “Instead of waiting for moments to happen with persuasion influence, we can actually prime the pump for a yes. We can actually create these influence moments on the front end before the patient gets in front of us.”
  • “Let’s start asking the right type of mindset questions.”
  • “That’s what pre-suasion is all about – timing is everything.”
  •  “Identify triggers that queue or create that mindset.”
  • “How can we extend the moment.”
  • “He did study after study to prove that these concepts exist and not only do they exist – what turns them on and what makes them more powerful.”
  • “If it’s reproducible that means it is teachable and it’s learnable.”
  • “My process is probably a lot like yours, it’s trial and error right? I don’t know until I try and it’s a messy process and I make a lot of mistakes but, you know what, some of my best ideas and systems have been born out of that.”

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Finding Perspective in Tough Situations – A Story of Resignation and the One Armed Cowboy

The last 48 hours have been quite a test for Dr. Dave so in this episode he will share what he learned about fixing the frame and keeping things in perspective. It’s so easy to let problems take over your mind and distract you from other important areas of your life so he shares how to not let tough situations get you bogged down and off track. You’ll learn more about frame control and how to make sure you stop things that cause you to leak energy.

Dr. Dave discusses the importance of simulating and looking for triggers that will pull you out of distracted or distressed states. He emphasizes how important it is to be able to keep moving and even double down in other areas of your life when one area seems to be going all wrong. He shares valuable tips on how to regain mental control, clarity, peace and perspective in situations that seem out of control.

Key Quotes:

  • “If you control the frame, you control the game and the frame is the context or belief through which a person, situation or conversation is perceived.”
  • “You can imagine how I’m triggered in this moment – I start arguing with this email.”
  • “Just like a cowboy, right. You just get back on the horse and ride.”
  •  “You have plenty to be grateful for but there’s also plenty going wrong at any given moment so what you focus on determines your physiology, your energy, a lot of these things we talk about in high performance coaching.”
  • “You can engineer triggers or look for triggers that put you in a more positive state so that you’re not leaking energy.”
  • “When things aren’t going well in one part of your life, it pays to double down in the other important pillars of your life.”
  • “Focusing on my business would not give me power so I focused on the things that WOULD give me power.”

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Using Meditation to Reach Your Peak Performance

Get your questions ready because Dr. Dave will be doing something a bit different – answering your questions on the show. Meditation is the topic of this episode’s question so he talks about his journey with meditation – from discovering it and finding a rhythm with it and then switching up his practice later on to serve him better. Dr. Dave has had a lot of success after adopting meditation as a regular practice into his life and some great insight from his own experience that might help you develop your own practice.

Although he still emphasizes exercise as the number one thing to keep you on your game and thriving, he says that meditation would come in as a close second. Dr. Dave addresses some common issues with meditation and explains how he ultimately made it his own and found a way to make it a regular, important part of his daily routine. The benefits of meditation range from mental clarity and stress reduction to even lessening the effects of aging. Dave attests to this and shares his best tips on how to meditate and take care of yourself so that you can, in turn, care for your practice, team, family and community the way you want to.

Key Quotes:

  • “As we talk about high performance, I think meditation is something we need to talk more and more about.”
  • “I’m going to be rolling out some unique ideas to serve you, the listener, better.”
  • “Making it a habit and a ritual so it’s easier to do than not to do is key.”
  • “Traditionally [Meditation] has been overcomplicated.”
  • “If you’re deprived of sleep, meditation can help you get caught up.”
  • “When you’re in the groove and developed the habit and you’re able to really go into that calm state for good bits of time without the mind fluctuating all over the place, you really start to feel like you have the world by the tail.”
  • “Look at it as a lifetime investment.”
  • “I get up as early as I need to, to get my exercise and meditation in.”

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The Relentless Mind: Seven Steps to High Performance Despite Life’s Inevitable Challenges

On this episode you will get to sit in on Dr. Dave Maloley’s presentation from the recent Voices of Dentistry Conference. His powerful message is all about what it means to have a relentless mind that pushes past crippling challenges and allows you to live your best life. Dr. Dave shares some valuable insight on how to ask the right questions, how to set goals that mean something and how to take control of your life and your practice.

He shares his story and how his success, and more-so his huge failures, led him to where he is today. The idea that you can live your best year ever and continue to recreate that is a central theme to his encouraging and inspiring message. He emphasizes the importance of good leadership and relentlessness as you take specific actionable steps to make the necessary mind shifts and changes in your life.

 

Key Quotes:

  • It was at that moment that I realized that the epic life I’m always talking about on the podcast, I was living that epic life.
  • I sat down, I broke my life into 16 different categories and I wrote down exactly what I want.
  • I really believe that we can engineer, after I executed that, we can engineer our best year over and over and over again.
  • This is about accountability and accountability taken to the extreme is intensely powerful.
  • I thought about all the time I spent complaining about my team and it was always just a reflection on me.
  • My practice is not limited by its opportunity, my practice is limited by its leader.
  • If you talk to people at the end of their days, they’ll tell you that life is all about relationships.
  • It’s okay to be selfish so that you can give more.

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How to Be a Victor, Not a Victim with the Hosts of the Life and Dentistry Podcast

How to Be a Victor, Not a Victim with the Life and Dentistry Podcast

When it comes to pursuing your goals and your overall quality of life, few things have as significant an impact as your mindset and your work ethic. With their strong involvement in the dental community—and their shared history of growing up on farms—Cole Hackett, Luis Mariusso, and John Wesley Halliburton know this all too well.

Three of the seven guys behind the Life and Dentistry Podcast, Cole, Luis, and John strive to help uplift and inspire others in the field. In this episode, they discuss how their upbringings taught them the importance of working hard, as well as how their can-do attitudes got them through dental school and continue to serve them as they navigate their careers.

Listen in to hear how they maintain their optimistic outlooks, why it’s sometimes best to take the leap even if you don’t feel ready, and so much more.

Key Quotes:

  • “Anybody who’s determined is going to be able to achieve the goals that they set out for themselves. If you don’t give up, you’ll be able to achieve whatever you want.”
  • “I think the farm background definitely helped prepare for the hard work and responsibility it takes to not only be successful enough to get accepted into a dental school, but to become successful as a dentist, too.”
  • “I hear more and more from the victims, and less and less from the victors. You can talk to one guy and he’ll say ‘dentistry is the ticket to the unlimited, you choose your own path,’ and the next guy will speak doom and gloom. And they both live in the same world, but they’ve each chosen different paths.”
  • “I’m a huge proponent of practice ownership. I think we think of it from the tax advantages, the upside and paycheck, and being able to achieve profits, but as you guys really get into it, I think you’ll realize that it brings out the best in you.”
  • “You can pull up different podcasts and search any subject that you want to, and somebody’s talking about it in the world of dentistry. Whether it be financial advising, whether it be consulting for your practice, how to become a better dentist, technical advice … if you listen to it, it gets you excited about dentistry.”
  • “This is why the people we’re around are so successful and big into dentistry—because they keep lighting each other’s fires and encouraging each other.”
  • “Another big thing that’s important to us is not only being great clinicians and great dentists, but also being great at life, and having that good balance between your work, your friends, your family, and your faith.”
  • “There’s nothing but opportunity, but it’s the viewpoint that you approach it at that’s powerful or damaging, depending on where you’re standing.”

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