by [email protected] | Jun 12, 2024 | Enthusing Clients
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Ever wondered why some patients turn into raving fans while others never return?
Dr. Dave shares the secret to building unwavering patient loyalty with just the right questions.
- Unleash Trust: Find out how a simple question can set the stage for a trusting relationship from the first visit.
- Understand Their Needs: Learn the strategic approach to uncover what truly matters to your patients and tailor your care.
- Forge Lasting Bonds: Discover how to create deeper connections that turn one-time visits into lifelong partnerships.
Ready to enhance patient loyalty and accelerate your word-of-mouth referrals?
Tune in now and start transforming first-time visits into lifelong partnerships.
Listen today and lead the way!
Are you ready to upgrade your practice? Need help implementing the Dentists Ascend Method? Don’t miss Dr. Dave’s presentation: ‘How to Build a Referral-Centric, High-Profit Dental Practice Without the Team Drama — Even if You’re Currently Overwhelmed.‘ This resource is tailored to help you enhance your operations, boost patient referrals, and increase profits while creating a self-managing team. Perfect for any dental practice owner looking to win in today’s challenging environment. Check it out now!
Key Quotes:
- “A key to unlocking patient loyalty and transforming our practice lies in asking the right questions and truly listening to the answers.”
- “You should be obsessed about this question [how did you hear about our practice?] and the information that is gathered from this question because understanding how patients discover your practice is really a treasure trove of insights.”
- “Connecting with their patients beyond their dental needs is essential for building trust and loyalty.”
- “Immediate feedback after appointments allows you to identify areas for improvement and continuously enhance the patient experience.”
- “By asking about their experience right after their visit, you gain invaluable insights into what went well and what could be improved.”
Featured on the Show:
- People: Henry David Thoreau, is an American essayist, poet, and philosopher. He was a leading figure in Transcendentalism. He is renowned for his work Walden, a reflection on simple living in nature, and his essay “Civil Disobedience,” an argument for civil liberties.
- People: Maya Angelou, a literary icon, penned the groundbreaking memoir “I Know Why the Caged Bird Sings.” A poet, actress, and activist, she championed civil rights and empowered with words like “Phenomenal Woman.”
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Feb 14, 2024 | Enthusing Clients
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Do you want to be the go-to dental expert in your community? The kind of dentist do patients trust implicitly and rave about their friends?
Most dentists have clinical skills, but many struggle to build genuine authority and the kind of patient loyalty that leads to a thriving practice. Today, we’re exposing those subtle ways dentists accidentally undermine their own credibility. By being aware of these pitfalls, you’ll strengthen your authority, elevate patient experiences, and create a practice that flourishes.
Dive into an eye-opening discussion where Dr. Dave explores unnoticed actions that may be compromising your position as a trusted dental authority. This episode is packed with essential takeaways:
- Crucial Mistakes: Identify the common oversights that dentists make, negatively affecting their professional image, credibility, case acceptance, and revenues.
- Trust Builders: Learn actionable strategies to strengthen your relationships with patients and enhance their experience.
- Keys to Authority: Gain insights into the core practices and communication skills that establish you as a leading figure in dentistry.
Don’t miss out on this opportunity to refine your approach and solidify your status as a trusted authority in the field. Listen now!
Take the next step towards transforming your dental practice. Take Dr. Dave’s Dentists Ascend Quiz to discover the hidden potential in your business.
Key Quotes:
- ”Trusted authority in dentistry is achieved when patients walk away not just with healthier smiles but with the confidence that their dentist truly has their best interests at heart.”
- “Trust is built when someone is vulnerable and not taken advantage of.”
- “Effective time management ensures that each patient receives the attention that they deserve, enhancing the quality of care, and demonstrating a dentist’s organizational skills and respect for their patients’ needs and time.”
- “Open and honest communication, even in these challenging situations, is vital for maintaining trust and respect.”
- “Leading by example is a powerful way to inspire trust and respect, demonstrating a personal commitment to those standards of care recommended to your patients.”
Featured on the Show:
- People: Bob Vanourek, now enjoying retirement, previously led five companies as CEO, spanning from startups to a $1 billion enterprise listed on the New York Stock Exchange.
- People: Charlie Munger, was a brilliant investor, businessman, and philanthropist who served as Warren Buffett’s long-time partner and Vice Chairman of Berkshire Hathaway, known for his sharp intellect and emphasis on value investing.
- Book: Triple Crown Leadership: Building Excellent, Ethical, and Enduring Organizations, Bob Vanourek
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Jan 17, 2024 | Enthusing Clients
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Are you a dental practice owner striving to stand out in a saturated market? What if the secret to success lies not only in your clinical skills but in something more, something often overlooked in healthcare? Imagine transforming your practice by embracing a hospitality mentality, where patient care goes beyond procedures, fostering genuine connections and unforgettable experiences.
In this episode, Dr. Dave reveals how embracing the hospitality industry’s standards can benefit you and your practice.
Discover the Power of a Hospitality Mentality:
- Elevate the patient experience.
- Attract a flood of high-quality dental patients.
- Uncover Healthcare Challenges: The current standards often fall woefully short.
- The 10 Tenets of a Hospitality Mentality: These are the keys to 3x your word-of-mouth referrals
Dental practice owners: tune in now and embark on the path toward a healthier, more prosperous practice.
Take the next step towards transforming your dental practice. Take Dr. Dave’s Dentists Ascend Quiz to discover the hidden potential in your business.
Key Quotes:
- “Black and white means you’re doing your job with competence and efficiency. Color means you make people feel great about the job you’re doing for them.”
- “Getting the right plate to the right person, at the right table, is service. But genuinely engaging with the person you’re serving, so you can make an authentic connection? That’s hospitality.”
- “Your dental practice can adopt this hospitality mentality to create an inviting environment that not only retains existing patients but also attracts new high-quality ones.”
- “In the realm of a typical healthcare and typical customer service within healthcare, numerous challenges undermine the patient experience.”
- “By adopting this [hospitality] mindset, you and your team can elevate the patient experience, attract more and better patients, and ultimately drive improvements in our healthcare industry.”
Featured on the Show:
by [email protected] | Dec 20, 2023 | Enthusing Clients
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Can timeless wisdom from ancient Stoicism transform your modern dental practice?
This podcast is more than just a history lesson; it’s a roadmap for integrating age-old wisdom into the heart of your dental practice, fostering a fulfilling and successful professional life.
In this episode, Dr. Dave explores the intersection of ancient philosophy and modern dentistry:
- Timeless Insights for Modern Care: Learn how integrating age-old wisdom enhances patient satisfaction and boosts referrals.
- Elevated Decision-Making: Gain insights into thoughtful treatment planning and improved patient outcomes.
- Deepening Trust with Patients: Discover powerful communication techniques rooted in philosophy to strengthen relationships and increase referrals.
Tune in now to learn how these enduring principles can significantly enrich your dental practice.
Take the next step towards transforming your dental practice. Complete the Dentists Ascend Quiz and book your exclusive Freedom Mapping Session with Dr. Dave. Limited to five dedicated dentists, ready for growth in 2024.
Key Quotes:
- “From the streets of ancient Athens to the broader realms of the Roman Empire, great thinkers crafted principles that still resonate powerfully in our practices”
- “We’re really only in control of four things: attention, our intention, our emotions, and our physiology.”
- “By cultivating a calm and composed mindset, amidst various stressors that happen every day in a dental practice, you can provide reassurance and exceptional care.”
- “Wisdom helps in understanding the comprehensive needs of our patients… Justice focuses on fairness and ethical practice.”
- “Stoicism offers practical tools for thriving in today’s fast-paced world.”
Featured on the Show:
- People: Brian Earl Johnson, is an associate professor of Philosophy at Fordham University.
- People: Ryan Holiday, is one of the world’s bestselling living philosophers.
- People: Marcus Aurelius, was a Roman emperor from 161 to 180 AD and a Stoic philosopher.
- People: Lucius Aeneas Seneca, was a Stoic philosopher of Ancient Rome, a statesman, dramatist, and in one work, satirist, from the post-Augustan age of Latin literature.
- People: Epictetus, was a Greek philosopher known for his work in Stoicism.
- People: Gaius Musonius Rufus, was a Roman Stoic philosopher of the 1st century AD.
- People: Marcus Porcius Cato, better known as Cato the Younger, was an influential conservative Roman senator during the late Republic.
- Book: Meditations, Marcus Aurelius
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Nov 15, 2023 | Prescriptions for your Practice
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In the day-to-day of dental practice, it’s the consistent, short interactions – those critical 15-second moments – that define your reputation and success. Whether it’s the greeting a patient receives, the comfort provided during a procedure, or the follow-up call after treatment, these instances are where trust is built and loyalty is fostered.
This concept of “moments of truth” isn’t just for leaders to ponder; it’s a powerful tool for the entire team to grasp and act upon. I encourage you to share this with your team. Let it be the starting point for a meaningful discussion on collectively enhancing the patient experience.
Discover the transformative power of ‘Moments of Truth’ in this week’s episode, drawing lessons from legendary leader Jan Carlzon and Scandinavian Airlines’ remarkable turnaround:
- Elevate Patient Interactions: Uncover how every 15-second interaction can be a ‘Moment of Truth’, profoundly enhancing patient loyalty and satisfaction in your dental practice.
- Differentiate with Personalized Care: Learn actionable strategies to make each patient visit memorable, setting your practice apart in today’s competitive landscape.
- Team Empowerment for Excellence: Explore how empowering your staff can turn routine appointments into opportunities for exceptional patient care, driving growth and reputation.
Tune in to “15 Seconds to Success: Crafting a Stellar Dental Practice” for insights on leveraging brief interactions for lasting impact. Transform your practice with a philosophy that appreciates the magic of moments.
Subscribe, rate, review, and share this episode with peers who are just as dedicated to cultivating a high-profit, mission-driven dental practice.
P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.
Key Quotes:
- “Every 15 seconds spent with a customer is a chance to redefine our practice.”
- “Empower your team to create surprise and delight experiences.”
- “Build a practice culture that prizes patient-centric care above all.”
- “Routine dental visits can be trust-building sessions that create loyal patients.”
- “Personalization of the dental experience is key to standing out from the competition.”
- “By recognizing unique patient needs, a practice can turn patients into passionate advocates.”
Featured on the Show:
- People: Jan Carlzon, was CEO of the Scandinavian airline company SAS for more than ten years, famously turning it around.
- Book: Moments of Truth, by Jan Carlzon.
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
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