by [email protected] | Nov 16, 2022 | Prescriptions for your Practice
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“When you are trying to impress people with words, the more you say, the more common you appear, and the less in control. Even if you are saying something banal, it will seem original if you make it vague, open-ended, and sphinxlike.” — Robert Greene
Patients can be challenging at times. There are a lot of factors that may cause them to hesitate to get treatment even though they know they need your services. But a great dental team will always move, in a coordinated effort, to make their patients feel that they are well taken care of.
Hey Doc, how good are you and your team at helping patients WANT what they need? If you want to:
- Make case acceptance the easy and obvious choice for your patients,
- Get good at introducing the “elephants” in the operatory,
- Embrace the power of silence so you can become the most trusted dentist around,
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Check out our New Case Study, “Discover How To Recession-Proof Your Dental Practice In The Next 60 Days So That You Increase Profits & Avoid Losing Key Team Members” now at: http://thenorecessiondentist.com/casestudy.
Key Quotes:
- “Leaders are readers.”
- “We’re a needs-based business, but we have to be good at helping patients want what they need.”
- “If there’s any sense of coercion or manipulation in your process, and I doubt it is intentional, make sure that nothing unintentionally dissolves the trust you’ve worked so hard to create.”
- “If it feels like you’re selling treatment. If the patient feels pushed, I think you’ll undermine your case.”
- “Job one is to build a great team. Job two is the team sales team.”
- “If a patient feels judged by you, you cannot influence them and positively impact their dental health.”
- “Some of the limitations are self-worth issues.”
- “Most people will know if you’re in it for their relationship or the transaction, regardless of what you say”.
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by [email protected] | Nov 9, 2022 | Prescriptions for your Practice
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“Great leaders are almost always great simplifiers, who can cut through argument, debate, and doubt, to offer a solution everybody can understand.” — Colin Powell
You’ve been hearing me say this time and time again, and I will keep reminding everyone who assumes a leadership role that “All organizations take on the personality of its leader.”
A good team is composed of individuals who are committed to each other, have complementary skills, and are willing to work together for the betterment of the organization — and it all starts with a respected boss.
In this episode, I discuss The 6 Principles Of Highly Effective Leadership. So, if you want to:
- Build a dental team of productive and responsible employees,
- Create a practice culture of caring, courage, and candor,
- Surround yourself with a high-performance team so you can enjoy workdays that are more profitable and less frustrating,
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Check out our New Case Study, “Discover How To Recession-Proof Your Dental Practice In The Next 60 Days So That You Increase Profits & Avoid Losing Key Team Members” now at: http://thenorecessiondentist.com/casestudy.
Key Quotes:
- “We shouldn’t be pointing the finger but the thumb. If you own a dental practice, everything that happens in there is your responsibility.”
- “If you are the problem, it’s easy to find the solution. Right? Just go hunt that problem down. Look in the mirror. There it is.”
- “Sometimes over-complication is a symptom of insecurity or vanity as a dentist.”
- “Simplicity reduces confusion and increases execution. Simplicity scales and complexity fails.”
- “Every beloved leader embraces reality with truth and optimism.”
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by [email protected] | Oct 12, 2022 | Prescriptions for your Practice
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What’s keeping you enslaved to a circumstance you don’t want to be in? What stands in the way for you? What would happen if you were 5 to 10% more assertive in your practice tomorrow? Why is assertiveness so crucial as a leader?
According to Susan Folkman, leaders with good judgment but who lack assertiveness are seen as ineffective, and leaders who lack good judgment but are high in assertiveness are rated as better leaders. Therefore, the best leaders are assertive and have good judgment.
The best dental team members long for Assertive Leadership. Yet, few ever receive it. So,
- If you want to avoid the typical practice owner frustration that comes from passive, aggressive and passive-aggressive behaviors,
- If you want to give your team exactly what they need from you,
- If you want to work in a high-truth environment so you can consistently enhance your team’s unity and productivity,
Then, tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Check out our New Case Study, “Discover How To Recession-Proof Your Dental Practice In The Next 60 Days So That You Increase Profits & Avoid Losing Key Team Members” now at: http://thenorecessiondentist.com/casestudy.
Key Quotes:
- “Good leadership requires assertiveness, it requires specificity, and it requires repetition.”
- “All organizations take on the personality of their leader.”
- “Assertive leaders can balance kindness with clarity and create great workplaces.”
- “I would say there’s an underrated, underdeveloped asset in most dental practices: assertive communication.”
- “There’s a time to tell the truth, and that’s all the time.”
- “To be a successful person and a generous person, sometimes you’re gonna have to say no. Those are just called boundaries.”
- “Don’t let your kindness, generosity, and servant orientation sap your strength and power. Don’t just go along to get along.”
- “If you’re speaking from an assertive position, you’ll see your teams become more candid. We want high trust and high truth organization. A powerful culture and one that will win in this decade.”
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by [email protected] | Aug 10, 2022 | Prescriptions for your Practice
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So what happens when there’s high conflict in a dental practice? Why is it so important to really understand the nuances of this game?
Given the society that we live in, the level of unrest, the level of frustration, and the stuffed emotions that have happened over the last couple of years, it’s only expected that some of this will leak into your practice and surface as unhealthy conflict. So you should be prepared with a tool kit. And that’s what we’re going to be talking about today.
Doc, are you leveraging the power of healthy conflict?
If you want to:
- Enjoy coming to work,
- Have a unified team, and
- Avoid playing babysitter or referee …
So you can have a confident culture during uncertain times, tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “We can express thoughts without feeling like we’re gonna be put down or that we have to put someone else down. And that we’re just having a difference of opinion.”
- “Sometimes love doesn’t mean that you’re letting people off the hook. Sometimes that love is tough. And that’s what healthy conflict looks like in a very enhanced culture.”
- “We have to make sure that we’re preventing unhealthy conflicts so that we’re not putting out fires. You, as a dentist, have better things to do.”
- “We can’t expect a team to be on the same page if we haven’t given them that page.”
- “Ironically high conflict tends to create poor and careless decisions.”
- “Unhealthy culture promotes more culture cancers. And you go from stage one cancer to stage four cancer. And once it’s at stage four, as far as culture cancer goes, it’s really difficult to resolve.”
- “Every time is what’s best for the patient. What’s best for the patient. What’s best for the patient.”
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- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Jul 13, 2022 | Prescriptions for your Practice
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“A life spent making mistakes is not only more honorable, but more useful than a life spent doing nothing.” — George Bernard Shaw
The problem we’re addressing today is that cultures that are too careful, that are too risk-averse, unintentionally undermine innovation, undermine practice growth, and really undermine employee job satisfaction.
In this episode, I discuss high-performance dental teams. So, if you want to:
- Increase your team’s productivity,
- Avoid losing a key team member, and
- Encourage mistakes of ambition so you can be an effective boss, then tune in now!
Lastly, I have an offer for you! I’m looking for four hungry dentists who want to join my case study group. If you’re a little frustrated with your current situation or more than a little frustrated, you’re a perfect candidate. Listen to this episode and find out how to join.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “Unfortunately, our industry is notorious for hiring bright, ambitious people. We work really hard to find the right people. And then we put them in situations where they squander those talents and the ambition goes to waste.”
- “The possibility is that we can get the most out of our payroll dollars and have a constant supply of fresh ideas and innovation in our practice, which is gonna move our practice into the future.”
- “Let’s learn some lessons from one mistake and turn that into something that we all can learn from.”
- “Either we win or we learn.”
- “Sometimes the most powerful words that a leader can state is ‘this is what I’m working on.’ Or ‘this is where I messed up. And this is what I plan to do to resolve it.’ Or ‘this is my mistake and this is what I learned.'”
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