The Power of Persuasion in the New Economy with Dr. Chris Phelps

The Power of Persuasion in the New Economy with Dr. Chris PhelpsToday’s guest was featured on one of my most downloaded podcast episodes from five years ago, and he joins me again today with timely advice for dental practices during the new COVID climate. Dr. Chris Phelps is an entrepreneur, an Amazon bestselling author, a general dentist, and winner of numerous awards and accolades in the healthcare industry.

Listen in as Chris shares his expertise on mindset and the power of persuasion, as well as tips on how to level up your game to ensure a consistent client flow in the new economy. We’ll be diving into the timeless principles of persuasion and offering tips to speak to both risk-tolerant and risk-averse patients so you can get both booked.

Key Quotes:

  • “It’s more the proactive mindset patient who I really want our practice to be built off of.”
  • “That gap is gonna hurt if you don’t prepare for it, if you’re not ready for it, and if you don’t start doing something today to shrink that gap as much as possible.”
  • “The more you hit them now and the more you communicate the message to them, by the third or fourth touch you’re going to start getting their attention.”
  • “One of the things that kind of excites me is a professional who is largely stuck and has been forced into a more adaptable mode, which is always good for business—particularly in the information age where things move so quickly.”
  • “If you don’t have a membership plan, you need to get on the boat.”
  • “The scarce resource is always a good play to increase productivity and increase revenue.”

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Post-Dental Prohibition

Post-Dental Prohibition - Relentless Dentist PodcastAs we continue through this pandemic, it is hard to find stable information that is not backed by an agenda. Unfortunately, this has truly exposed the leadership vacuum we have. So in this episode, I want to make sure we are headed in the right direction long term—and that we are not just reacting to the onslaught of demand that came through after it was legalized to go back to work.

Listen in as I share what I believe the future may hold for dentistry, as well as the actions we need to take to ensure our team, patients, and practices remain sound regardless of the restrictions that are imposed. Now is the time to develop systems that boost your reputation and promote trust in the community because if fear is the real pandemic, then trust is the only antidote.

Key Quotes:

  • “The thing with governments is once they use a strategy, they’re more than likely to use that strategy again.”
  • “The more I try to understand about the pandemic and virology, the more confused I get.”
  • “My encouragement to dentists is to help fill that leadership vacuum.”
  • “Stay focused on innovation.”
  • “If fear is the real epidemic, or pandemic now, the antidote will be trust.”
  • “We have to hope for the best and prepare for the worst.”

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Private Practice Startups: Purpose Over Paychecks with Jayme Amos

Jayme Amos joins us today to drop some much-needed wisdom bombs about private practice startups and why now might just be the perfect time to seize on a startup opportunity. One of the original dental podcasters, Jayme is a best-selling author, an expert in building practices, and the founder of dentistry’s most popular website for opening dental offices.

Listen in as he shares how to know whether you’re ready to open a practice, what purpose (and not a paycheck) should be the driving force behind your intention, and how to embrace the identity of CEO to lead a team, build a culture, and cast the vision of the practice. If you’re a young associate or have been toying with the idea of starting your own private practice, this episode was made for you.

Key Quotes:

  • “Running a business can be an endurance game.”
  • “If you show up every day and it’s just about a paycheck, and it’s not about purpose, you’re not going to make it.”
  • “If you have the purpose established, you can instantly be respected as a community leader.”
  • “The first step is super important, and that’s defining the vision.”
  • “Let’s figure out what would make you happy because I know a lot of people with really low overhead percentages who are really unhappy.”
  • “If the disease is fear, the cure or the antidote is trust.”

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Saying So Long to My Mentor

There are people who make a lasting and indelible imprint on your life, and my Uncle Nim was one of those people for me. If it wasn’t for his influence and mentorship during my childhood, I don’t know what I would have done, or where I would be today.

This episode is a tribute to Uncle Nim as a way for me to process my grief, archive his impact on my life for my son, and let my friends and family know how much he truly meant to me. Rest in power, Uncle Nim.

Key Quotes:

  • “As much as I resisted it, I was shaped by a powerful environment during my teenage years.”
  • “We know in tribal communities that elders are the wisdom keepers, and they are held in high regard. Uncle Nim was that tribal elder for me.”
  • “I spent countless hours around [Uncle Nim] in my youth. I took for granted that he was planting seeds during this time. Like a good corn crop, these seeds planted, cultivated, irrigated, and nurtured would later reveal a great harvest.”
  • “Work fast, get done quick. Time and effort expended are largely irrelevant—its results that matter at the end of the day.”
  • “Better to have it and not need it, then need it and not have it.”
  • “Leadership isn’t always pretty.”
  • “Details matter.”
  • “It’s ok to mix a little play in your work.”

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Having the Courage To Be Who You Want To Be with Ben Hardy, PhD

Having the Courage To Be Who You Want To Be with Ben Hardy, PhD As we slowly make our way through to a post-COVID economy, the timing could not be better to be thinking about reinventing ourselves as leaders and reinventing our practices. We often feel as though we are a byproduct of our training, not realizing that we have the capability to continuously shift ourselves. That’s why I’ve got Ben Hardy, PhD, author of Personality Isn’t Permanent, with me today to discuss the concept of reinvention and how we can become who we genuinely want to be.

Listen in as Ben explains the importance of being mindful so you can become adaptive, as well as what selective attention is and how it is relevant to you. You’ll learn the importance of journaling and setting goals as a way to move toward your future self. If you are ready to break free from your own self-limiting thoughts, this is the episode for you.

Key Quotes:

  • “In dentistry, what makes us excellent clinicians is exactly what holds us back as entrepreneurs.”
  • “The timing couldn’t be better as we think about reinventing ourselves as leaders and reinventing our practice.”
  • “If you are wanting to become something new and actually become a future version of yourself and get better, you’ve got to own that your current self isn’t the full thing, and you have to own being wrong along the way.”
  • “If your tool doesn’t work consistently, then it’s not a good tool.”
  • “Your future self is not the same person you are today.”
  • “We’re a byproduct of our training and don’t often realize that we can continue to reinvent and shift ourselves.”
  • “The number one regret that people have on their deathbed is that they didn’t have the courage to be who they wanted to be.”

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Perseverance and Opportunity with Dr. Justin Moody

Whenever there is a crisis—big or small—it gives us the opportunity to see what we are made of. If we persevere, we will come out of this stronger than before. Justin Moody, the Founder and Clinical Director of Implant Pathway, joins me today to share his thoughts on the importance of perseverance through hard times and how this will allow you to grow in your business.

Listen in as Justin explains why human interaction is the most essential thing we have, as well as why he enjoys teaching others to be authentic and honest in their work. You’ll hear his take on effective teaching, what really matters when it comes to how people perceive you, and what is of the utmost importance when providing a service for people.

Key Quotes:

  • “Out of perseverance comes opportunity.”
  • “We all make messes. It’s really all about how we clean our mess up that leads to how people perceive you.”
  • “The most important thing that we have is human interaction.”
  • “Being a human and genuine—you can’t really teach that.”
  • “I can only help so many people with my own hands, but if I teach people and give them a skill set, I can literally help hundreds and thousands.”
  • “The best part about being taught is when you don’t know you’re being taught.”
  • “If something is really nice and it makes me more efficient, I will spend the money on it.”

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Welcoming In The New Normal with Dr. Stephanie Zeller

Welcoming In The New Normal with Dr. Stephanie Zeller - RD PodcastWith the world changing so drastically due to the pandemic, many are feeling worried about what the future holds. Dr. Stephanie Zeller from the Dental Outliers Podcast joins me again today to share her insights into how we can develop our nervous system to shift our perspective and welcome in the new normal.

Listen in as we discuss how the nervous system plays into our own personal roadblocks to success and how we can surrender to the flow of uncertainty that lies before us. Stephanie shares some exercises that can ease the mind and move it into a more playful state, as well as how to cultivate awareness of ourselves, our environment, and our upbringing. As we prepare for an industry and a practice that has changed, we have an open door to new forms of prosperity and the opportunity to accelerate change in the direction of our choosing.

Key Quotes:

  • “Life doesn’t have to be this grueling thing. There are so many hacks that we can use with the brain, the body, and the mind that makes life really interesting and exciting.”
  • “When we can relax the nervous system, breakthroughs happen so much faster.”
  • “I can’t control what has already happened, but I can control the new normal that I start creating now.”
  • “Create little anchors in the day that create a new sense of normal.”
  • “Play is going to help regulate your nervous system.”
  • “At the end of the day, everybody makes their decisions based on their emotions.”
  • “You’re only limited by your thinking.”
  • “If you’re only trying to get things back to how they were, you’re missing out on so much magic.”

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Finding Opportunities in a New Economy with Tim Rauch

Finding Opportunities in a New Economy with Tim Rauch - RD PodcastsDentists have fought for autonomy and independence for so long, and due to the current pandemic, we are now seeing the upper limits of that fight. With most practices shut down completely except for emergencies, many dentists are seeing death to their identity as a result, but we have a great opportunity right now to hit the reset button. Today’s guest is going to take us through exactly what our world could look like once the shutdown is over, as well as the opportunities before us as we head into a new economy in our industry.

Tim Rauch has been on the show before, and he joins me again today to share great insight into how to leverage the opportunities of this unique situation, how to own the space in our practice and our community, and why the “less hours = less income” mindset is a fallacy. His advice will no doubt flip the script on chasing money at the expense of preserving memories and enjoying life, so you don’t want to miss it!

Key Quotes:

  • “The opportunities are going to be for dentists who are good at connecting with other dentists.”
  • “The people who have a unique set of clinical skills will always be safer than the generalist.”
  • “There is a brighter future in giving people what they want and what they’re willing to pay for out of pocket.”
  • “A lot of dentists are seeing almost a death of their own identity at this point in time.”
  • “This is a reset opportunity to really acknowledge that some of the things that we do, like trading five days for two days of the weekend, may be a dumb pursuit.”
  • “You don’t want to completely trade today for a better tomorrow.”

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Living a Life of Purpose with Dr. Stephanie Zeller

Living a Life of Purpose with Dr. Stephanie Zeller - RD PodcastWith much of our industry currently shut down due to the pandemic, there’s no better time than now to reflect on what we really want in this life. Dr. Stephanie Zeller from the Dental Outliers Podcast joins me today to share her insights on how to live a truly fulfilled and thriving life, which is especially relevant now that the world has changed due to COVID-19.

As dentists, many of us are focused on achievements instead of what makes us feel fulfilled as humans. If this sounds like you, listen in to find out how to get rid of limiting beliefs that are holding you back, how to leverage your natural rhythms to open doors of opportunity, and some of the best things you can do for yourself now, as well as in the future. Dr. Zeller’s message is what we’ve always needed to hear, but especially now that we have a golden opportunity before us to discover who we are and what we really want.

Key Quotes:

  • “To give and serve I think is the quickest antidote to a lot of the fear.”
  • “Selfish in the spirit of service always wins.”
  • “There’s all these hidden resistances that go on all day; they’re true viruses of the brain.”
  • “Your purpose is what you decide you want it to be.”
  • “The pillars are clarity, energy, courage, productivity, and influence.”
  • “The long-term play is figuring out your own psychology and limiting beliefs.”
  • “When I finally started just trusting my inner voice and my inner sense of authority, that was maybe one of the most liberating moments for me.”
  • “The bigger the leap, usually the bigger the payoff.”
  • “The most powerful person in the room is the person that has nothing to hide.”

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Leading Through A Crisis with Dr. David Phelps

Early on in the COVID crisis, I jumped on a call with Dr. David Phelps of the Dentist Freedom Blueprint Podcast and we discussed the challenges and opportunities we are seeing during this time. If you haven’t gotten the chance to hear this discussion over on his podcast, be sure to listen in. We will be sharing some paths and solutions that could help us overcome the challenges we’ll be dealing with for quite some time.

Listen in to hear great ideas on what you can do now in order to mentally, spiritually, and physically be ready for whatever comes your way. Working on your mind, body, and spirit are key to getting through difficult times, so I will share my double down strategy that helps me refill myself and achieve higher performance. We also discuss prioritizing the most important things to work on during this crisis and how to make sure we’re ready and prepared to dive back into work when the time comes.

Key Quotes:

  • “The better option is to look at our lives in different realms or spheres.”
  • “We fall into this fight, flight, or freeze mode. That’s normal, but if you could connect with someone who has emotional distance on the matter, then they can help you a lot.”
  • “From the outside looking in, it looks like really poor judgment in some cases but once you unpack the rationale, it makes so much sense. It’s just that they’re so bogged down, in the weeds and getting pushback from this person and that person.”
  • “It’s important to stay on path, not just go into the fetal position and say, “wake me up when it’s over.” Accept that this is a new reality and it may forever change the way we do business.”
  • “How can we be more so that we can serve at higher levels?”
  • “That scrappiness and rolling up your sleeves saying, “I’m going to make things happen and I’m going to come out of this better,” is the mindset I think a lot of dentists need to reframe with in order to make sure there’s true progress here.”
  • “Journal all the things that bring you power and bring you certainty and really fill you up.”
  • “We have this space, this time, and it’s an opportunity for clarity.”

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