Patient Trust Starts With This

What are the key elements of happy, healthy, high-performance teams? How do we turn conflict into opportunities for collaboration? How does collaboration turns into innovation and that innovation turns into a remarkable patient experience? Finally, and more importantly, do you have a system for small talk?

Doc…

  • if you want to boost case acceptance, 5-star reviews, word-of-mouth referrals, and 
  • If you want to create your own economy and have your employees connect with your patients so you can have patients know, like, and trust you, then

Tune in now as we discuss why there’s nothing small about small talk.

Listen in and find solutions to common practice issues at  Prescriptions for Your Practice.

If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.

Key Quotes:

  • “The economics are creating a significant headwind and the easiest way to win this game is to create your own economy.”
  • “If dental teams have a system for small talk or at least some frameworks or guidance and embrace that, it is the on-ramp to trust, rapport, case acceptance, referrals, et cetera, and really good things happen.”
  • “Research says 7% of communication is verbal. That means the rest is tonality and physical communication.”
  • “We want to humanize ourselves, not to the level of unprofessionalism, but just to create a human-to-human connection.”
  • “Stories are humanizing. They are trust-building if done tastefully and not inappropriately. So don’t be caught off guard, have stories worth sharing.”
  • “Little tiny things create small talk and the small talk creates a big connection. And the big connection creates even bigger chances for reputation building, referrals, and all of the things that you really need in private practice.”

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How To Create A Culture of Courage Without Losing A Key Team Member

“A life spent making mistakes is not only more honorable, but more useful than a life spent doing nothing.” — George Bernard Shaw

The problem we’re addressing today is that cultures that are too careful, that are too risk-averse, unintentionally undermine innovation, undermine practice growth, and really undermine employee job satisfaction.

In this episode, I discuss high-performance dental teams. So, if you want to: 

  • Increase your team’s productivity,
  • Avoid losing a key team member, and
  • Encourage mistakes of ambition so you can be an effective boss, then tune in now!

 Lastly, I have an offer for you! I’m looking for four hungry dentists who want to join my case study group. If you’re a little frustrated with your current situation or more than a little frustrated, you’re a perfect candidate. Listen to this episode and find out how to join.

Listen in and find solutions to common practice issues at  Prescriptions for Your Practice.

If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.

Key Quotes:

  • “Unfortunately, our industry is notorious for hiring bright, ambitious people. We work really hard to find the right people. And then we put them in situations where they squander those talents and the ambition goes to waste.”
  • “The possibility is that we can get the most out of our payroll dollars and have a constant supply of fresh ideas and innovation in our practice, which is gonna move our practice into the future.”
  • “Let’s learn some lessons from one mistake and turn that into something that we all can learn from.”
  • “Either we win or we learn.”
  • “Sometimes the most powerful words that a leader can state is ‘this is what I’m working on.’ Or ‘this is where I messed up. And this is what I plan to do to resolve it.’ Or ‘this is my mistake and this is what I learned.'”

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Why Dentists Care About What Other People Think… & What to Do About It

How’s your first half of 2022? I hope it went out well, and I fervently wish the second half would turn out incredible!

This entire podcast is designed to build owner confidence — so you can build team confidence that leads to building patients’ confidence, therefore, creating incredible value that ushers in cash flow. 

In this episode, I discuss the #1 reason for dentists’ insecurity. So if you want to:

  • have a prosperous dental career,
  • reduce your practice owner worries, and
  • ignore the cynics and naysayers, so you stop people-pleasing and win more often, then tune in now!

Remember, if you try and please everyone, you please no one.

Listen in and find solutions to common practice issues at  Prescriptions for Your Practice.

If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.

Key Quotes:

  • “I went from not knowing what I was gonna do to being so decisive and so determined to the point where I really didn’t care about anyone else’s opinions.”
  • “The real magic is being really good at diagnosing. What is the constraint? What is the rate-limiting step? Where are the breaks on where we need to release the breaks? And in almost all practices I know of, there is a bit of people-pleasing and approval addiction.”
  • “We’re all programmed that others’ recognition contributes to our own self-worth. And I think as infants, you could care less, and then it’s kind of, we’ve knocked around, and then we become more approval seeking.”
  • “Now with social media, we get likes and hearts and shares and things like that. You’re exposed to all sorts of reviews, especially if you’ve automated the review process. And that exposes you to not only the five-star reviews, but you’re also kind of prompting people to have a voice that maybe you don’t want them to share their voice.”
  • “We can’t worry too much about what they were thinking because it’s saying more about them than it’s saying about you. So recognize that hurt people, hurt people.”
  • “The less you judge others, the less you’ll think about others judging you. Right? And then go back to when someone is judging you; it really has nothing to do with you. They’re usually projecting their own uncertainty.”

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Master this Motivation Molecule

“What man actually needs is not a tensionless state but rather the striving and struggling for some goal worthy of him. What he needs is not the discharge of tension at any cost, but the call of a potential meaning waiting to be fulfilled by him.” – Viktor Frankl

What drives your confidence? What enhances your leadership skills and ability to build your team and culture? In what ways are you giving purpose in your life and career to achieve happiness?

In this episode, I expose what’s attacking your happiness. So if you want to,

  • understand today’s most important currency,
  • acknowledge there’s an addiction chess match going on in your home and practice, and
  • leverage dopamine to get everything you want so you can engineer indefinite motivation and growth, tune in now!

I want you to master this motivation molecule so you suffer less and win more regardless of the challenges and the economy.

Listen in and find solutions to common practice issues at  Prescriptions for Your Practice.

If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.

Key Quotes:

  • “In this age of hyper abundance, over-indulgence, pleasure, and addiction, confidence will come from understanding in managing your dopamine.”
  • “We live in an era of consumption and compulsion, and we have to embrace that. All of us are pleasure addicted.”
  •  “If we don’t understand addiction, and we don’t understand where it comes from, if we don’t understand how to leverage that as a force for good and avoid it as a force of evil, then we lose this chess match of addiction.”
  • “We are our addictions. Our patterns of thought, our patterns of behavior, and what we typically call personality is simply an addiction.” 
  • “Pleasure inevitably leads to pain. And so we have to be okay with lows after our wins. It’s just part of the process.”

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Your 3-Year Vision: Practice Growth Through Turbulent Times

Most small business owners, particularly in dentistry, when they’re planning growth, either it’s the hope-and-pray method like I hope we grow or it’s forecasting growth, meaning most decisions are past-driven. The problem with forecasted growth is it allows the past to be an anchor.

In this episode, I tell you why future-casting beats forecasting.

  • So if you want to create your own economy,
  • prevent employee turnover,
  • enjoy more vacations,
  • and have a career that you’re truly proud of…tune in now!

I want you all to be great leaders. I want you all to have practice owner confidence in any economy. And it all starts with your 3-year vision.

Listen in and find solutions to common practice issues at  Prescriptions for Your Practice.

If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.

Key Quotes:

  • “Having employed many different people over time, I can remember those who worked for me and grew up in entrepreneurial environments. They just stand out the things that are troubling for other people. They know how to surf those waves; those waves don’t crash down on their heads.” 
  • “I used to think of these things like vision, mission, and values as a would-be-nice-to-have. But now I consider them essential because there’s so much noise, so much distraction. So many things are trying to insult our small businesses that if we don’t have a well-designed future that looks better than this, it’s easy to get locked up in the noise. It’s easy to get distracted. It’s easy to get frustrated.”
  • “Hard doesn’t make it unnecessary. It doesn’t mean it’s something that you should avoid. It just means it’ll take a little bit more time and effort to build this out.” 
  • “Vision becomes really important. Yes, it is make-believe, but it helps you design a specific future.”
  • “Don’t worry about the ‘how.’ Just worry about the ‘what.'”
  • “Do not feel guilty for wanting what you want. Don’t buy into someone else’s vision and version of success. Don’t feel like you have to explain it to anyone else.”
  • “The ‘what’ and the ‘why’ have to come before the ‘how.'”

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The Missing Link in Case Acceptance

“One of the most sincere forms of respect is actually listening to what another has to say” — Bryant H. McGill

Doc, do you need to get better at Dentistry’s most profitable skill? If you want to…

  • earn patient trust and rapport,
  • know the key to effective interpersonal communication, and
  • understanding your patients so you can improve referral and case acceptance rates,

then tune in now!

We want your dental practice to be full of raving fans, full of people going out in the community and talking about how awesome you are and how great of an experience you create.

Listen in and find solutions to common practice issues at  Prescriptions for Your Practice.

If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.

Key Quotes:

  • “Sales is getting more difficult. People are more skeptical. People are tired of being lied to by the media and just assume that no one is to be just trusted at this point in time.”
  • “If you are not seeking to understand, there’s a myriad of things that could be getting in the way.”
  • “We have to make sure that we don’t need to pitch the service. We have to make sure that we’re solving problems for the patient.”
  • “Most people don’t spend time to really understand what makes this individual and what makes them unique.”
  • “Active listening from a healthcare provider is rare.”
  • “Deep listening means not just listening to the words. It means listening to their emotion.”

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How to Create Time

Are you tired because you have been exhausted? Do you have a team waiting to support you, but they don’t have information? Are you living in a world of “mushroom communication”?

The issue with all entrepreneurs is there are not enough hours in the day. You only have so much workforce, and sometimes that gets in the way because we end up doing too much. We create this kind of codependent relationship with our employees because we’re doing what they should be doing on their own, but we have to take responsibility for that.

In this episode, I discuss how to avoid practice owner overwhelm. So if you want to focus ONLY on your clinical and CEO responsibilities, get good at delegation, and create a self-motivated team so you can enjoy your workdays, tune in now!

Listen in and find solutions to common practice issues at  Prescriptions for Your Practice.

If you enjoyed this episode, please share it with your dentist friends. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.

Key Quotes:

  • “The possibility becomes that we can create mental freedom and a great team through delegation. Delegation is this result multiplier. It’s a force multiplier.”
  • “We’re looking for results. We’re looking to add more value to more patients each day. That’s how we get a business to grow.”
  • “We have to appreciate that delegation takes time. That’s why we don’t do it because it takes time.”
  • “It’s the autonomy that will really drive the results for the total business.”
  • “You can’t just start with delegation. You can’t just start with a self-managing team. There needs to be a process.” 
  • “CEO stuff is thinking, and you need time set aside for them, and you can’t do that if you don’t have it.”

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How to Start a Confidence Stampede

“The truth is, what you do matters. What you do today matters. What you do every day matters. Successful people just do the things that seem to make no difference in the act of doing them and they do them over and over and over until the compound effect kicks in.” — Jeff Olson

What daily practices would increase your confidence and improve in time that would have that compound effect? What would be a routine or a habit where you can feel good about extending that to other people? What would make you 1% happier today?

If you want to:

  • stop playing small,
  • move past your urgency bias,
  • & have a much bigger impact on your team, patients, friends, and family …

so you can learn how to elevate your practice owner’s confidence, tune in now and harness Einstein’s 8th Wonder of the World.

Listen in and find solutions to common practice issues at  Prescriptions for Your Practice.

If you enjoyed this episode, please share it with your dentist friends. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.

Key Quotes:

  • “What is confidence? Confidence is trust in self.”
  • “Compounding and positive feedback loops are, I would say, underappreciated in life because they’re a force of nature.”
  • “The power of a goal, assuming that you have clarity, the clarity piece is really important.”
  • “When we stop thinking linearly and start thinking exponentially, we get that powerful growth curve.”
  • “We build confidence not in what we give; it’s, a lot of times, what we give.”
  • “The one thing that I don’t think dentists are very good at is that we have to almost treat our brain like a puppy, like a pet, and reward it.”
  • “Happiness doesn’t come from success. It’s really the ultimate precursor to more success.”

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Fool-Proof Methods For Thinking Like Elon Musk

“I don’t know what a business is. All a company is is a bunch of people together to create a product or service. There’s no such thing as a business, just pursuit of a goal — a group of people pursuing a goal.” — Elon Musk

How do you approach your business, and how do you solve your business problems? The problem with the dental practice today is that most dentists, hopefully not you, are running businesses via assumption and conventional thinking. The usual way we conduct our lives is we reason by analogy with an analogy. We are doing this because it’s like something else did or what other people are doing.

In this episode, I will discuss Profiting from First Principles like Elon Musk. So if you want to conduct a “Knowing What I Now Know Analysis” on your practice, build a career that you enjoy, and benefit from non-conventional, fundamental truth thinking to gain an unfair advantage, tune in now!

Listen in and find solutions to common practice issues at  Prescriptions for Your Practice.

If you enjoyed this episode, please share it with your dentist friends. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.

Key Quotes:

  • “You’re smart enough to know, and as a D1 and D2, some of the things that you’re learning, you’re not going to do after you get your dental license.”
  • “The possibility is that when you use first principle thinking, you ensure that you’re building a practice that best fits you. And it brings unique value to your community.”
  • “Traditional thinking starts with limitations, and then you’re iterating and improving that existing path.”
  • “If you just ask a typical dentist, what’s the purpose of your practice? They might say to fix teeth, to give patients back their confidence, smile, to restore oral health, something like that, right? But if you don’t have a customer, a client, a patient, the chair call, whatever you want, you don’t really have a business.”
  • “All businesses are a reflection of their owner.”

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7 Keys to Non-Manipulative Case Acceptance

“If people like you, they’ll listen to you, but if people trust you, they’ll do business with you.” – Zig Ziglar

Once upon a time, dentistry was one of the most trusted professions, and now it’s just not. We have patients who have been oversold, who have had unpleasant experiences, either as a child or in some other dental practice. To make things worse, they live in a low trust world, a very volatile, very divided world, and they bring that environment in with them along with the people who did trust you. 

Want to increase your case acceptance in today’s low-trust environment?

Today, I present you with 7 Keys to Non-manipulative Case Acceptance. If you want to learn The Trustworthiness Equation and become the most respected dentist in town so you can win as a People-first Practice Owner, tune in now!

Listen in and find solutions to common practice issues at  Prescriptions for Your Practice.

If you enjoyed this episode, please share it with your dentist friends. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.

Key Quotes:

  • “You already know if your case acceptance is gonna be received as non-manipulative, you’re gonna have to be trustworthy, bottom line up front, or BLUF as they called it in the army.”
  • “When it comes to case acceptance, it might be as simple as that am I imagining the world through their eyes? Do I understand their motives? Do I understand their apprehension? Do I understand the obstacles?”
  • “My expectation, or my suspicion, is the rapid changes that we’re seeing in consumer behavior and our industry, where you have this kind of high volume DSO, metrics-driven mania will create a great separation.”
  • “Priority was never meant to be a plural word.”
  • “Transactions will make you a living; relationships will make you a fortune.”

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