by [email protected] | Jul 19, 2023 | Prescriptions for your Practice
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Does your dental team consider creating case acceptance as their professional obligation?
It costs patients more time, money, and discomfort to delay treatment. However, some patients may not immediately perceive the urgency or importance of addressing dental issues. Your team must understand the beliefs and barriers that prevent patients from saying “yes” to treatment recommendations.
Let’s delve into the topic of case acceptance barriers and provide strategies for overcoming them. By understanding and effectively addressing these barriers, your practice can enhance case acceptance rates and foster stronger patient relationships.
In this episode, I discuss the top 10 reasons dental patients don’t move forward with your treatment recommendations.
- So if you want to create an elegant case acceptance pathway…
- If you want to avoid generating animosity and buyer’s remorse in your dental patients…
- If you want to know why it’s better to anticipate and avoid objections than address them so you can create a slam dunk case acceptance machine…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “If dentists and their teams don’t understand why patients object to a proposed treatment, it can lead to a variety of problems.”
- “When patients feel that their concerns and objections are not being heard or understood or anticipated, it’s going to lead to dissatisfaction with the dental experience.”
- “When patients feel heard, when they feel understood, when you get them and their objections are properly addressed, it leads to higher levels of patient satisfaction.”
- “Addressing patient objections demonstrates a commitment to patient-centered care and fosters trust between the dentists and their patients.”
- “Most objections are gonna show up as a question, but you have to recognize that there’s a belief behind that objection.”
Featured on the Show:
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Jul 12, 2023 | Prescriptions for your Practice
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Have you experienced the detrimental impact of an employee who brings negativity, disrupts team harmony, and creates a nightmare work environment? Is there currently someone on your team who fits this description? Their attitude, lack of collaboration, and inability to find solutions can infect your practice’s culture like a disease.
In this podcast, I will share valuable insights and strategies on how to identify and tackle these cultural challenges. From communication breakdowns and increased conflict to high turnover rates and employee dissatisfaction, we explore the signs and symptoms to watch out for. We will also delve into the stages of cultural deterioration and provide actionable steps to prevent and overcome these challenges.
In this episode, I discuss the massive problems associated with unaddressed team and culture issues.
- So if you want to promote employee satisfaction, engagement, productivity, and ultimately, better patient care…
- If you want to avoid destructive employee accusations and litigation…
- If you want to prevent a toxic environment and culture crisis so you can attract the best talent around…
Tune in now!
Don’t let a toxic work environment derail your practice. Take control and transform your team dynamics for the better.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind
Key Quotes:
- “The best way to maneuver your business is to speak the truth, whether it’s very comfortable, very optimistic, or very uncomfortable.”
- “Negative cultures are gonna lead to low morale with your dental team and you. You’re gonna feel it more than anyone. If employees feel undervalued, disrespected, or unsupported by you or somebody on the team.”
- “When there are cultural issues and they go unaddressed, it’s gonna result in the breakdown of effective communication.”
- “The culture within a dental office can have a direct impact on the patient experience.”
- “A healthy dental office culture is gonna be characterized by open communication, trust, respect, collaboration, and a shared commitment to the practices, values, and goals.”
Featured on the Show:
by [email protected] | Jul 5, 2023 | Prescriptions for your Practice
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Happy 4th of July! As we celebrate Independence Day, it is an opportune time to reflect on the connection between owning a dental clinic and an individual’s self-worth.
Being the owner of a dental practice brings a deep sense of liberation both professionally and personally. It empowers you to set the standards of care, select the procedures that ignite your passion, and craft a distinctive patient experience that reflects your values. This high degree of professional independence elevates your self-worth by showcasing your expertise and enabling you to mold your practice in alignment with your purpose.
As we embark on the second half of 2023, let’s embrace the freedom that comes with ownership and let it strengthen your self-worth on this remarkable journey.
In this episode, I discuss why dentists don’t rise to what they believe is possible.
- So if you want to understand the connection between self-confidence & self-worth and how that impacts your dental practice…
- If you want to know why fulfillment is so elusive for dentists…
- If you want to appreciate what’s rare is valuable so you can lead and succeed like the best…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind
Key Quotes:
- “Dentists typically measure their self-worth according to external factors like appearance, financial success, and career achievements, but this can lead to a skewed perception of self and limited view of true value.”
- “Low self-worth can destroy a career and life, leading to self-doubt, feelings of inadequacy, decreased patient care quality, and a lack of motivation for professional growth.”
- “Self-worth forms the foundation of our identity and influences our thoughts, emotions, and actions, shaping our perception of deservingness and significance as individuals.”
- “Confidence in leadership is essential for dental practice owners to effectively lead their teams and establish trust and respect.”
- “Appreciating your skills and talents as a dentist is important for self-worth, understanding that they positively contribute to the people you serve.”
- “Maintaining a growth mindset allows dentists to view mistakes as learning opportunities rather than blows to self-worth.”
Featured on the Show:
by [email protected] | Jun 28, 2023 | Prescriptions for your Practice
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I want to introduce you to a powerful concept that can transform the way you approach problem-solving and decision-making in your dental practice: Inversion Thinking. This technique, championed by business legend Charlie Munger, involves tackling problems by considering the opposite. By shifting your perspective and focusing on avoiding failure rather than achieving success, you gain valuable insights and uncover potential pitfalls that may have gone unnoticed.
Let’s explore how inversion thinking can benefit your dental practice in practical ways. By applying this approach to treatment planning, practice management, financial planning, and team dynamics, you can proactively address challenges, enhance patient outcomes, improve operational efficiency, and foster a cohesive and motivated team. Incorporating inversion thinking into your problem-solving toolkit unlocks new possibilities, improves decision-making, and cultivates a proactive approach to managing challenges.
Remember, inversion thinking is not about negativity or pessimism. It’s about being intellectually honest, embracing a holistic view of your potential problems, and actively avoiding mistakes. By incorporating this powerful mental model into your daily practice, you can amplify your problem-solving capabilities and pave the way for sustained success in your dental practice. So, what would happen if you and your dental team utilized inversion thinking daily? Let’s find out together.
In this episode, we get to absorb the immense wisdom of 99.5-year-old voracious reader and legendary investor, Charlie Munger.
- So if you want to realize the long-term advantages of being consistently not stupid, instead of trying to always be very intelligent…
- If you want to teach your dental practice to be a learning organization…
- If you want to experience the financial and fulfillment upside of “following your own drift” so you can experience an epic life…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind
Key Quotes:
- “Dental practice owners may rely on a limited set of experiences or knowledge when making decisions. And this could lead to less than ideal outcomes or mistakes that could have been avoided with a broader understanding and perspective.”
- “You can use Charlie Munger as a mentor. His business wisdom and 99 years of life experience are invaluable.”
- “Inversion thinking suggests that in preventing mistakes, we can create a more valuable outcome than just seeking the ideal outcome.”
- “While forward thinking and innovation are important, it can be just as beneficial, if not more so, to avoid mistakes and pitfalls.”
- “Embrace your unique journey and leverage your strengths and passions to create a fulfilling and successful life.”
Featured on the Show:
- People: Charlie Munger, is best known as the right-hand man of Warren Buffett and the vice chairman of Berkshire Hathaway.
- People: Warren Buffett, is an American business magnate, investor, and philanthropist. He is the chairman and CEO of Berkshire Hathaway.
- People: Carl Gustav Jacob Jacobi, commonly known as Carl Gustav Jacobi, was a German mathematician. His work on elliptic functions laid the foundation for the development of complex analysis and the theory of functions of complex variables.
- Organization: Berkshire Hathaway, is an American multinational conglomerate holding company. It is led by Warren Buffett and Charlie Munger.
- Book: Poor Charlie’s Almanack: The Wit and Wisdom of Charles T. Munger, is a book about Charlie Munger, compiled by Peter D. Kaufman. It provides insights into Munger’s life, philosophy, and business wisdom.
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Jun 21, 2023 | Prescriptions for your Practice
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Picture this: I walked into the meeting a bit late, scanning the room for a seat. As fate would have it, I ended up at a table by myself but soon found myself in the company of a seemingly regular guy — until he was introduced as the special guest and speaker for the day.
I would never have suspected that he was a billionaire. It made me realize that billionaires are ordinary individuals with exceptional skill sets and mindsets.
So, dental practice owners, get ready to embrace the wisdom of billionaires and revolutionize your approach to dentistry. Join us as we uncover invaluable lessons that will propel your practice toward unprecedented success.
In this episode, I discuss 6 Cash Flow and Business Lessons from Billionaires…
- So if you want to understand the immense value of risk-taking and innovation…
- If you want to benefit from other people’s expertise…
- If you’re ready to play the long game so you can have a prosperous career without regrets…
Tune in now!
Attention single-location dental practice owners who want to build a high-performance team so that you can take more time off while enjoying elevating profits: Learn about Dental Practice 3.0 and the new Dentists Ascend Mastermind.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Key Quotes:
- “Billionaires are often willing to take calculated risks. And most of them are quite risk-averse. But they’ll make the calculated risk, and they’ll embrace innovation.”
- “Success leaves clues and studying the players in big business can teach us what to do and also what not to do.”
- “Significant rewards often come with inherent risks. And they [billionaires] seek opportunities that others may overlook constantly adapting to market changes and technological advancements.”
- “Continuous learning is a crucial principle that dental practice owners can apply to enhance their professional growth and keep their practices in the forefront of their community so that they are not getting commoditized.”
- “Many billionaires actively engage in philanthropic efforts. Part of that is for taxes, granted, but they also see it as a tool for making a positive impact in society. They understand that they have a responsibility that comes with financial success and they strive to contribute to causes that they’re passionate about.”
Featured on the Show:
- Organization: Rotary Club of Vail
- Documentary: Enron: The Smartest Guys in the Room, a documentary by Alex Gibney that explored the rise and fall of Enron, a prominent American energy company.
- People: George N. Gillett Jr., a prominent businessman, and entrepreneur known for his involvement in the sports and entertainment industries like NHL Montreal Canadian, Booth Creek Ski Holdings, Globetrotters Communications, Liverpool F.C., Nashville’s WSM television station, Storer Broadcasting, Vail, Beaver Creek Ski Resorts.
- People: Bernard Arnault, a French business magnate, investor, and art collector. He is the founder, chairman, and chief executive officer of LVMH Moët Hennessy Louis Vuitton.
- People: Elon Musk, a business magnate and entrepreneur who co-founded and co-owns several influential companies, including SpaceX, Tesla, Neuralink, and The Boring Company.
- People: Steve Jobs, a visionary entrepreneur and co-founder of Apple Inc., is known for his significant contributions to the personal computer, smartphone, and digital music industries.
- People: Meg Whitman, a business executive and former CEO of Hewlett Packard (HP) and Quibi.
- People: Diane Hendricks, a prominent businesswoman and philanthropist. She is the chairman of ABC Supply, one of the largest wholesale distributors of roofing, siding, and windows in the United States.
- People: Thomas Straumann, an entrepreneur and business owner. He is recognized for his significant ownership stake in Straumann, a global leader in dental implant and restorative dentistry solutions.
- People: Christoph Zeller, an entrepreneur, and owner of Ivoclar Vivadent, a company focused on providing innovative clear aligner solutions for orthodontic treatment.
- People: Heikki Kyöstilä, a Finnish billionaire, and the founder, owner, and president of dental equipment maker Planmeca.
- People: Dr. Dan Fischer, the founder, and CEO of Ultradent Products, Inc.
- People: Dr. Richard Malouf, the founder of All Smiles Dental Clinics in the USA and one of the richest dentists in the world.
- People: Dr. David Alameel, a former dentist turned investor and politician. He started in the field of dentistry before transitioning into investment and later venturing into politics in Texas.
- People: Ingvar Kamprad, a Swedish entrepreneur and the founder of IKEA, a multinational furniture retail company known for its affordable, self-assembled furniture and home products.
- People: Elizabeth Holmes, an American entrepreneur who was the founder and CEO of the medical diagnostic company Theranos Inc.
- People: Sam Bankman-Fried, an entrepreneur and cryptocurrency trader. He is the founder of FTX, a cryptocurrency exchange.
- People: Warren Buffett, an American business magnate, investor, and philanthropist. He is currently the chairman and CEO of Berkshire Hathaway.
- People: Charlie Munger, an American businessman, investor, and philanthropist. He is vice chairman of Berkshire Hathaway.
- People: Jack Ma, a Chinese business magnate, investor, and philanthropist. He is the co-founder of Alibaba Group, a multinational technology conglomerate.
- People: Marc Benioff, an American internet entrepreneur billionaire, and philanthropist. Benioff is best known as the co-founder, chairman, and CEO of the software company Salesforce.
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Jun 14, 2023 | Prescriptions for your Practice
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As I arrived in Germany, leaving behind my familiar Nebraska roots, I felt a mix of excitement and apprehension. But it didn’t take long for me to fall in love with the country and its culture. The German emphasis on cleanliness, efficiency, and quality left a lasting impression on me. And now, I want to share how you, as dental practice owners, can incorporate these principles into your daily operations to create a more personalized and patient-centered environment.
Join me on this week’s podcast as I share my journey of transformation and delve into the powerful lessons I learned from the German culture. From professionalism and efficiency to attention to detail and respect for rules, these principles hold the key to creating a patient-centered environment that exceeds expectations.
In this episode, I discuss 7 principles dental practices should steal from Deutschland.
- So if you want to give your patients the gift of direct and clear communication…
- If you want to teach your team the power of next-level professionalism…
- If you want to balance your high clinical standards with a fun workplace so that your patients can’t wait to refer their friends and family members…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “Embracing German cultural principles in a dental practice enhances patient satisfaction, increases loyalty and referrals, strengthens practice reputation, and improves staff morale and retention.”
- “Upholding professionalism in a dental practice builds trust, instills confidence, and meets patients’ expectations for knowledgeable and attentive care.”
- “Punctuality is a key aspect of German culture that high-value patients appreciate, as it demonstrates respect for their time and fosters loyalty.”
- “Attention to detail in patient care sets dental practices apart, creating personalized experiences and reflecting the precision and quality of dentistry provided.”
- “By respecting rules and processes, dental practices can create consistent yet humanized patient experiences, promoting efficiency and autonomy within the team.”
Featured on the Show:
by [email protected] | Jun 7, 2023 | Prescriptions for your Practice
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What can we learn from these elite warriors and how can their principles and perspectives drive your practice towards long-term success?
Let’s uncover the invaluable lessons that can be drawn from the SEALs. Discover the power of adaptability in navigating the ever-changing landscape of the dental industry. Explore the importance of teamwork and collaboration in fostering a harmonious work environment and delivering exceptional patient care. Learn how to cultivate resilience, lead by example, and embrace continuous learning to elevate your practice to new heights.
In this episode, I discuss why dental practice owners should learn important team-building principles and perspectives from the likes of Jocko, Goggins, and Admiral William H. McRaven.
- So if you want to stop setting “realistic” goals and create something more audacious…
- If you want to build an unbeatable mind to help you win in this new economy…
- If you want to cultivate camaraderie so you can enjoy an incredible workplace and an elite dental team…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “If we don’t learn from elite leaders, dentists tend to forget how much they still have to learn about influencing and impacting their people.”
- “By consistently demonstrating integrity, professionalism, and dedication, leaders can inspire their team to follow suit.”
- “These goals may seem unimaginable at first, but they will serve as a powerful catalyst for growth, innovation, and development of you and your team.”
- “Leaders should foster a culture of constant improvement where training and development are ongoing priorities.”
- “By consistently exhibiting the qualities that you expect from your team, you are gonna earn their respect and admiration.”
- “Achieving extraordinary goals is rarely an individual endeavor, but rather a result of collective effort and shared purpose.”
Featured on the Show:
- People: William McRaven, served as the ninth commander of the US Special Operations Command.
- People: Chris Kyle, a former United States Navy SEAL and sniper. He wrote a book, American Sniper: The Autobiography of the Most Lethal Sniper in U.S. Military History, and the source for Clint Eastwood’s blockbuster, Academy-Award nominated movie, American Sniper (2014).
- People: Marcus Luttrell, a former United States Navy SEAL and the author of the book, Lone Survivor: The Incredible True Story of Navy SEALs Under Siege.
- People: Mark Divine, American author, podcaster, and retired Navy SEAL Commander. He wrote the book, Unbeatable Mind: Forge Resiliency and Mental Toughness to Succeed at an Elite Level.
- People: Jocko Willink, a decorated retired Navy SEAL officer, author of the book Extreme Ownership: How U.S. Navy SEALs Lead and Win.
- People: Chadd Wright, a motivational speaker, business owner, entrepreneur, and retired Navy SEAL. He started the 3-OF-7 Project together with his brother, Blake Wright.
- People: David Goggins, a Retired Navy SEAL and the only member of the U.S. Armed Forces to complete SEAL training, Army Ranger School, and Air Force Tactical Air Controller training, and author of the books Can’t Hurt Me: Master Your Mind and Defy the Odds, and Never Finished: Unshackle Your Mind and Win the War Within.
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | May 31, 2023 | Prescriptions for your Practice
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As dental professionals, assertiveness is essential for success. It enhances communication within your practice, promotes transparency, reduces misunderstandings, and improves patient care and satisfaction. By leading with confidence, expressing expectations, setting clear goals, and providing constructive feedback, you inspire trust, motivate your teams, and cultivate a culture of accountability and collaboration.
Let’s explore the journey from being passive or passive-aggressive to embracing assertiveness, a crucial ingredient for becoming a functional human and building confidence. We start by unraveling the complexities of passive communication, where conflict is avoided, needs are downplayed, and others dominate situations, leaving us with feelings of resentment, frustration, and powerlessness.
In this episode, I discuss why assertiveness and conviction are critical, confidence-building skills.
- So if you want to create more respect in your key personal and professional relationships…
- If you want to take a stand for what you want and what you believe in…
- If you want to achieve your goals in record time so that you can elevate confidence in you and those around you…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “The aggressive would usually come because I was passive for so long, I couldn’t contain myself, and then I erupted like a volcano. But not effective if you wanna be a functional human if you don’t wanna build resentment, if you want to be confident.”
- “Passive communication refers to an approach where you avoid conflict, downplay your needs, and allow others to dominate situations. It involves sacrificing your interests, leading to feelings of resentment, frustration, and powerlessness that undermine confidence.”
- “Passive-aggressive communication is when you express negative feelings or opinions indirectly, using subtle and manipulative tactics instead of addressing matters directly.”
- “Embracing assertiveness and conviction enhances self-confidence, allowing you to communicate your thoughts and opinions with assurance. It boosts your self-assurance in expressing yourself and asserting your rights.”
- “Demonstrating assertiveness and conviction earns you increased respect from others. You’ll be seen as confident and self-assured, someone who knows what they want and is willing to take a stand.”
- “Assertiveness and conviction contribute to healthier and more balanced relationships. By expressing your needs and boundaries, you foster understanding and create a foundation of mutual respect and cooperation.”
- “Assertiveness helps navigate challenging situations, such as handling upset patients, negotiating with vendors, and addressing conflicts within your team. It promotes a professional and harmonious work environment, leading to improved team morale and increased productivity.”
Featured on the Show:
by [email protected] | May 24, 2023 | Prescriptions for your Practice
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Would you rather be compensated for who you are or what you do? It’s a question worth pondering as you embark on your journey to differentiate yourself in the dental industry.
It’s time to go beyond offering exceptional dental services and create a unique identity that resonates with your target audience. By investing in who you are as a dental practice, you will attract patients who value your unique qualities and are willing to pay a premium for your services.
In this episode, I discuss why this is a really bad time to be “just another dentist.”
- So if you want to know what it takes to increase your revenue with less effort …
- If you’re ready to design your practice’s essence and how it’s perceived by patients …
- If you want to be in a category of one in your community so you can get paid more and take more time off…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “Without a clear brand, identity, and messaging, these same practices are gonna fail to establish a memorable and consistent patient experience, resulting in reduced patient loyalty and engagement.”
- “A weak brand fails to build trust and credibility, making it harder to persuade potential patients to choose your services, AKA case acceptance.”
- “A dental practice with a high-impact brand enjoys several advantages. It stands out in the competitive market, attracting more attention and interest from potential patients.”
- “A strong brand establishes trust, credibility, and a positive reputation, making it easier to convert interested individuals into loyal patients.”
- “A high-impact brand fosters patient loyalty and advocacy, resulting in word-of-mouth referrals that reduce marketing costs and increase revenue growth opportunities.”
Featured on the Show:
- People: Dan Kennedy, author and founder of Magnetic Marketing
- People: John Jantsch, author of “Duct Tape Marketing”, speaker, and marketing consultant
- Organization: Nike, a multinational corporation known for its athletic footwear and apparel
- Organization: Apple, a technology company known for its innovative products and sleek design
- Organization: Deloitte, an international professional services network
- Publication: Harvard Business Review, a general management magazine published by Harvard Business Publishing
- Movie: Air
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | May 17, 2023 | Prescriptions for your Practice
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Are you tired of facing recurring challenges in your dental practice? Ignoring the valuable lessons from Italian culture can lead to missed opportunities for patient connection, limited differentiation, ineffective communication, and reduced patient satisfaction. It’s time to break free from these limitations and elevate your practice to new heights. Communication is key to any successful practice.
Imagine the impact of embracing warm and personal interactions, just like the Italians do. Italians are known for their conversational skills, and neglecting this aspect can result in ineffective communication with your patients. Clear and engaging communication is essential for explaining treatment options, addressing concerns, and building trust.
In this episode, I discuss the transformational lessons I learned from living in Italy for two years.
- So if you want to generate 2x as many word-of-mouth referrals…
- If you want to truly surprise and delight the patients on your schedule…
- If you want to coach your team create deeper connections so you can differentiate and win big in this economy…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “By ignoring Italian principles, dental practice owners may miss the chance to differentiate themselves in competitive markets, in economic headwinds.”
- “Embracing unique aspects of Italian culture can help you create a distinct identity and attract patients who are seeking that more personalized and enjoyable dental experience.”
- “Italian culture values warmth, hospitality, and the personal touch. And failing to incorporate that is going to lead to lower levels of patient satisfaction.”
- “Let’s explore the art of personalized attention and understanding a patient’s needs and delivering tailored solutions. Not only tailored solutions for their dental issues but also tailored situations for their personality type.”
- “We must utilize appropriate nonverbal communication, such as hand gestures, facial expressions, smiling with our eyes, eye contact, conveying warmth, understanding, and empathy, and be pretty good at reading body language.”
Featured on the Show:
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