by [email protected] | May 24, 2023 | Prescriptions for your Practice
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Would you rather be compensated for who you are or what you do? It’s a question worth pondering as you embark on your journey to differentiate yourself in the dental industry.
It’s time to go beyond offering exceptional dental services and create a unique identity that resonates with your target audience. By investing in who you are as a dental practice, you will attract patients who value your unique qualities and are willing to pay a premium for your services.
In this episode, I discuss why this is a really bad time to be “just another dentist.”
- So if you want to know what it takes to increase your revenue with less effort …
- If you’re ready to design your practice’s essence and how it’s perceived by patients …
- If you want to be in a category of one in your community so you can get paid more and take more time off…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “Without a clear brand, identity, and messaging, these same practices are gonna fail to establish a memorable and consistent patient experience, resulting in reduced patient loyalty and engagement.”
- “A weak brand fails to build trust and credibility, making it harder to persuade potential patients to choose your services, AKA case acceptance.”
- “A dental practice with a high-impact brand enjoys several advantages. It stands out in the competitive market, attracting more attention and interest from potential patients.”
- “A strong brand establishes trust, credibility, and a positive reputation, making it easier to convert interested individuals into loyal patients.”
- “A high-impact brand fosters patient loyalty and advocacy, resulting in word-of-mouth referrals that reduce marketing costs and increase revenue growth opportunities.”
Featured on the Show:
- People: Dan Kennedy, author and founder of Magnetic Marketing
- People: John Jantsch, author of “Duct Tape Marketing”, speaker, and marketing consultant
- Organization: Nike, a multinational corporation known for its athletic footwear and apparel
- Organization: Apple, a technology company known for its innovative products and sleek design
- Organization: Deloitte, an international professional services network
- Publication: Harvard Business Review, a general management magazine published by Harvard Business Publishing
- Movie: Air
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | May 17, 2023 | Prescriptions for your Practice
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Are you tired of facing recurring challenges in your dental practice? Ignoring the valuable lessons from Italian culture can lead to missed opportunities for patient connection, limited differentiation, ineffective communication, and reduced patient satisfaction. It’s time to break free from these limitations and elevate your practice to new heights. Communication is key to any successful practice.
Imagine the impact of embracing warm and personal interactions, just like the Italians do. Italians are known for their conversational skills, and neglecting this aspect can result in ineffective communication with your patients. Clear and engaging communication is essential for explaining treatment options, addressing concerns, and building trust.
In this episode, I discuss the transformational lessons I learned from living in Italy for two years.
- So if you want to generate 2x as many word-of-mouth referrals…
- If you want to truly surprise and delight the patients on your schedule…
- If you want to coach your team create deeper connections so you can differentiate and win big in this economy…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “By ignoring Italian principles, dental practice owners may miss the chance to differentiate themselves in competitive markets, in economic headwinds.”
- “Embracing unique aspects of Italian culture can help you create a distinct identity and attract patients who are seeking that more personalized and enjoyable dental experience.”
- “Italian culture values warmth, hospitality, and the personal touch. And failing to incorporate that is going to lead to lower levels of patient satisfaction.”
- “Let’s explore the art of personalized attention and understanding a patient’s needs and delivering tailored solutions. Not only tailored solutions for their dental issues but also tailored situations for their personality type.”
- “We must utilize appropriate nonverbal communication, such as hand gestures, facial expressions, smiling with our eyes, eye contact, conveying warmth, understanding, and empathy, and be pretty good at reading body language.”
Featured on the Show:
by [email protected] | May 10, 2023 | Prescriptions for your Practice
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Are you tired of being the bottleneck in your dental practice decision-making process and struggling to get your team members engaged? As a dental practice owner, your team’s success is directly tied to your ability to lead effectively.
Studies show that asking good questions leads to better decision-making, problem-solving, and overall team performance. By implementing these strategies, you can create an environment of continuous learning, greater productivity, and job satisfaction. Ultimately, this will lead to better patient care and help you elevate your dental practice to new heights.
In this episode, I discuss why telling is out and asking is in.
- So if you want to enhance employee buy-in and productivity…
- If you want to stop being the bottleneck to dental practice growth …
- If you want your team to have an owner mentality because you recognize that collaborative and decisive teams win in the next decade…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “Excessive telling leads to lack of ownership, so they’ll think more like a renter than an owner.”
- “Ownership does not mean an equity position. It means a state of mind.”
- “Your job as a CEO is to point them towards the mission, give them a set of values to operate by, and then give them the tools and training they need to succeed and be autonomous in their job.”
- “By involving team members in this process, by involving them and improving the workflow, you’re gonna help them again create a sense of ownership. It’s gonna enhance their buy-in to whatever you’re doing.”
- “Asking team members for their input, you show that you demonstrate genuine interests, that you’re willing to customize it, that you’re gonna understand their love language or the language of appreciation because each person is gonna be wired slightly different.”
Featured on the Show:
by [email protected] | May 3, 2023 | Prescriptions for your Practice
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Are you tired of feeling stuck on the never-ending treadmill of chasing extrinsic rewards like money and fame? Do you feel like no matter how much success you achieve, satisfaction and joy continue to elude you? As a dental practice owner, it’s easy to fall into the trap of being motivated solely by external factors, but this approach is ultimately unsustainable and can lead to poor mental health and burnout.
Let’s dive deeper into the world of intrinsic motivators and how they can transform your dental practice and your life. As a leader, it’s your job to model the way and align your actions with your core beliefs and values, providing you with a sense of purpose and fulfillment.
In this episode, I discuss why chasing money will undermine your practice.
- So if you want to create an unfair dental practice advantage…
- If you want to discover the keys to sustained high motivation and high productivity…
- If you want to understand why curiosity leads to profitability so that you can get control of your career and life…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “Extrinsic motivators, think of this as the carrot and stick approach, they work until they don’t.”
- “You’re already enough. You’ve already proved yourself. You’re already a person of value. So just work to serve people.”
- “When people organize their behavior in terms of intrinsic strivings, relative to the extrinsic strivings, they seem more content.”
- “When we’re generating autonomy effectively, we’re doing what we’re doing because of interest and enjoyment and because it aligns with our core beliefs and values.”
- “Through that journey, that mastery path towards personal growth and excellence, guess what happens? You become more valuable. And then guess what happens? You get paid more.”
- “Intrinsically motivated people, dentists, in this case, tend to set goals that are challenging but achievable, which helps build confidence and self-efficacy.”
Featured on the Show:
by [email protected] | Apr 26, 2023 | Prescriptions for your Practice
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Are you still struggling to manage the daily demands of running your business? I understand how challenging it can be. That’s why I want to share my proven strategies for effective time management and goal-setting that have helped me take my practice to the next level.
I believe in work-life integration and nurturing relationships with your team, friends, and family. By creating a personalized plan, you will have time for yourself and those who matter most. Whether you’re looking to expand your services, improve your marketing strategy, or assess staff performance, what I’m sharing will help you get there.
In this episode, I discuss why every minute you spend in planning saves ten minutes in execution.
- So if you want to win your week with one hour on Sunday;
- If you want to get every day started Like a Boss;
- If you want to efficiently end your workdays so that you can enjoy more profits in your dental practice.
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “Dentists who spend most of their time executing routine tasks of seeing patients on the schedule without considering a bigger picture are more likely to experience burnout.”
- “Without a clear strategic plan, dentists themselves will lack direction and purpose, therefore, their teams will lack direction and purpose.”
- “Creating these time blocks mapped out long in advance on your calendar, so you know when you’re going to sit down and what you’re going to deliver within that session. That’s smart business. “
- “Job one is making sure that it’s all mapped out, that there’s a cadence and a routine.”
- “Review the day-to-day operations of your practice and ensure that they’re efficient, effective, and aligned with the overall strategy of the organization.”
- “You should map out time for you, time for your family, the kids, practices, whatever else is going on to make sure that this is well integrated.“
Featured on the Show:
by [email protected] | Apr 19, 2023 | Prescriptions for your Practice
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We know that managing anxious and phobic patients can be challenging. But by understanding the root causes of their fear and providing a comfortable and compassionate environment, dental practitioners can build trust and satisfaction among their patients.
In this episode, we will explore ways to create a positive experience for anxious patients, including providing sedation options, using positive language, and following up with care calls to ensure patients feel cared for beyond the procedure.
Are you exceeding the expectations of your fearful, anxious, and phobic dental patients?
- Doc, if you want to earn unbelievable loyalty from your anxious patients…
- If you want to become the most revered dentist in town…
- If you want to engineer the sights, sounds, smells, and tastes in your patient experience so you can turn difficult patients into raving fans…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “Their needs are high, but for good reason, and we should see that as an opportunity and a possibility… If you can pull it off with your anxious and phobic patients, you can pull it off with anyone.”
- “So that we come from a place of compassion and we don’t just write these patients off as crazy because they’re certainly acting crazy, but we don’t know the backstory necessarily until they share it with us. And they’re not gonna share it with us unless we’re listening intently and they know that we’re there to help and that we truly care.”
- “The frontline activity is care and compassion and just being a great servant leader to these patients. But there is a bottom line effect, a significant bottom line effect if you do this right. It creates loyalty, referrals, reviews, automatically if you can get good at this.”
- “So where are the opportunities there in your practice? The feels. Most chairs and dentistry are quite comfortable now. For longer procedures, you might want to upgrade with pillows, blankets, and neck pillows. Those tend to put patients at ease.”
- “Most of you are probably doing care calls. I like that as a standard protocol. Every person that gets numb gets a call at the very least. We also did notes that showed up in their mailbox, which was an added touch.”
Featured on the Show:
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Apr 12, 2023 | Prescriptions for your Practice
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Greetings, dental practice owners! I’m excited to talk to you about an important topic today. We all know that when our team doesn’t collaborate, it can lead to decreased productivity, poor patient experience, increased expenses, low morale, high turnover, and difficulty attracting and retaining new staff.
But what if I told you that there’s a solution to all these problems? It’s called group flow, and it’s the peak experience when a group is performing at its top level of ability. I’ve seen firsthand how it can lead to improved patient experience, increased productivity, higher job satisfaction, and enhanced creativity and innovation.
In this episode, I discuss the unfair advantages of creating group flow with your dental team.
- So if you want to learn ultra-valuable team-building lessons from improv comedians and The Beatles…
- If you want to create extreme employee performance improvements…
- If you want to unleash innovation and creativity so you can have the best culture of any business in town…
Tune in now!
Join me as we explore the possibilities and take your practice to the next level.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “If a dentist is able to orchestrate group flow in your practice, it has several benefits, several huge benefits.”
- “Group flow would be the creme de la creme. It’s the peak experience when a group is performing at its top level of ability.”
- “Nothing will inhibit collaboration and group flow opportunities more than defensiveness. And defensiveness, despite how it sounds, is not about protecting yourself. It’s a subconscious attempt to hide fears.”
- “Having a clear and specific goal is the key ingredient if you want group flow to occur. And so the practice owner and the team have to have a shared vision and a mission.”
- “No one is more important than the group as a whole.”
Featured on the Show:
by [email protected] | Apr 5, 2023 | Prescriptions for your Practice
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As a dental practice owner, I am well aware of the consequences of burnout on dental professionals. The National Institute for Occupational Safety and Health (NIOSH) has reported that dentists have a higher vulnerability to burnout compared to other healthcare practitioners. Not only can burnout damage our private lives, but it can also hurt the health of our businesses.
In this episode, let’s explore the warning signs of burnout and its consequences for dental professionals. We’ll discuss strategies for prioritizing self-care, establishing boundaries, and obtaining assistance.
I think it’s important that we take a moment to candidly discuss the dark side of our profession.
- So if you want to avoid misalignment between who you truly are and what you spend your workdays doing…
- If you’re ready to acknowledge that the problem isn’t that we work too hard. It’s that we don’t recover well enough…
- If you want to enjoy a high-performance career so you can have the lifestyle and income you want without burning out…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “Part of being a high performer is realizing when you manage yourself, manage a team, manage a business, that you’re optimizing for the upside but you also have to protect the downside, and burnout would be one of those things that we have to engineer against.”
- “Experiencing burnout has a long-term negative effect on your health, relationships, career, lifestyle, and dental practice profitability.”
- “Burnout is not anxiety, and it is not depression, but they’re closely related.”
- “It has to start with you, the doctor, being a little or a lot more selfish so that you can take better care of your team, your patients, and your family, and contribute to your communities.”
- “The problem is not that we’re working too hard. The major problem here is that we don’t recover enough. You need to think like an athlete — Work Hard. Rest.”
Featured on the Show:
by [email protected] | Mar 29, 2023 | Prescriptions for your Practice
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Dental practice owners, we have all encountered the struggles and doubts caused by the pandemic. With no guaranteed return to pre-pandemic conditions, it is essential that we modify and develop new ways of managing our practices.
Let us explore PERMA and Flourishing that may transform your dental practice and keep you ahead of the competition. PERMA model concentrates on five essential elements that lead to a person’s well-being.
In this episode, I discuss why the way we work is such a train wreck.
- So if you want to understand the PERMA method to higher productivity…
- If you want to feel less tired and worried about your dental practice…
- If you know why your employees need a best friend at work so that you can put an end to team turnover…
Tune in now!
By implementing these elements into your practice, you can craft a positive workplace, enhance the patient experience, increase employee engagement, and develop resilience during tough times.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “A people-first flourishing practice that aims to bring out the best in the owner, the best in the team, the best in patients, and the best in the community can win in this new economy.”
- “If the team is not feeling great, it’s going to permeate into the patient experience.”
- “When you hire somebody, their number one job is to be a supportive teammate.”
- “The biggest problem in the workplace is meaningless work. People are no longer willing to trade their time for your dollars.”
- “Anchor your team’s work to meaning.”
Featured on the Show:
by [email protected] | Mar 22, 2023 | Prescriptions for your Practice
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Ready to break free from the shackles of perfectionism and build the dental practice of your dreams? Discover the hidden costs of perfectionism, the power of an optimalist mindset, and how to boost your practice’s performance while reducing stress and enhancing patient satisfaction.
By embracing an outstanding approach, you can start reaping the rewards of a more balanced and flourishing dental practice today. Don’t let the pursuit of the unattainable hold you hostage any longer – it’s time to take control and build the dental practice you’ve been dreaming of.
Doc, did you know that perfectionism is the LOWEST standard?
- If you want to understand why optimalism beats perfectionism every day of the week…
- If you want to enjoy more cash flow in your business…
- If you want to turn off the struggle switch so you can build the most trusted, profitable dental practice in your area…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Key Quotes:
- “Perfectionism leads a dental practice owner to tremendous self-judgment and tends to make all business pursuits more arduous.”
- “Perfection is the lowest standard in the world. Because if you’re trying to be perfect, you know you can’t be. So what you really have is a standard you can never achieve. You want to be outstanding, not perfect.” – Tony Robbins
- “Striving for perfection often means sticking to proven methods and not venturing into new territory, which can hinder growth and the ability to adapt to changing market conditions.”
- “A perfectionist may set unrealistic expectations leading to frustration, dissatisfaction, and high employee turnover.”
- “As a dental practice owner, you have the tools that allow you to grow your dental practice with less stress and toil.”
Featured on the Show:
