by [email protected] | Jan 24, 2024 | Elevating Practice Owner Confidence
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Imagine you’re at a crossroads in your dental practice. How do you move from just being good to truly exceptional? Let’s unlock the secrets of thriving in the competitive world of dentistry.
Ever pondered what ‘Winning’ truly means in the realm of dental practice ownership? In this episode, inspired by Tim Grover’s book ‘Winning: The Unforgiving Race to Greatness,’ Dr. Dave delves into the art of triumph in your business.
- Redefining Success: Explore how expanding your vision of victory can transform your practice’s trajectory.
- Team and Wealth Dynamics: Unearth the crucial role of team unity and smart financial strategies in driving your practice to victory.
- The Only True Opponent: Learn why facing and overcoming your inner challenges is the ultimate battle for your practice’s triumph.
Don’t just ponder; act. Listen now and embark on a journey to elevate your dental practice to a championship season.
Take the next step towards transforming your dental practice. Take Dr. Dave’s Dentists Ascend Quiz to discover the hidden potential in your business.
Key Quotes:
- “Winning is not just about clinical excellence. It’s about crafting a vision, building an outstanding team, ensuring profitability, and mastering yourself.”
- “Value creation is the ultimate goal. It means going beyond routine procedures to deliver an exceptional experience for each patient.”
- “The owner sets the rules. These rules extend far beyond clinical procedures, encompassing the practice’s values, culture, and patient experience standards.”
- “Team excellence drives victory. Your team’s collective excellence is key to the success of your practice.”
- “The only real opponent is you. Dental practice owners are on a perpetual journey of self-mastery, seeking improvement both professionally and personally.”
Featured on the Show:
by [email protected] | Jan 17, 2024 | Enthusing Clients
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Are you a dental practice owner striving to stand out in a saturated market? What if the secret to success lies not only in your clinical skills but in something more, something often overlooked in healthcare? Imagine transforming your practice by embracing a hospitality mentality, where patient care goes beyond procedures, fostering genuine connections and unforgettable experiences.
In this episode, Dr. Dave reveals how embracing the hospitality industry’s standards can benefit you and your practice.
Discover the Power of a Hospitality Mentality:
- Elevate the patient experience.
- Attract a flood of high-quality dental patients.
- Uncover Healthcare Challenges: The current standards often fall woefully short.
- The 10 Tenets of a Hospitality Mentality: These are the keys to 3x your word-of-mouth referrals
Dental practice owners: tune in now and embark on the path toward a healthier, more prosperous practice.
Take the next step towards transforming your dental practice. Take Dr. Dave’s Dentists Ascend Quiz to discover the hidden potential in your business.
Key Quotes:
- “Black and white means you’re doing your job with competence and efficiency. Color means you make people feel great about the job you’re doing for them.”
- “Getting the right plate to the right person, at the right table, is service. But genuinely engaging with the person you’re serving, so you can make an authentic connection? That’s hospitality.”
- “Your dental practice can adopt this hospitality mentality to create an inviting environment that not only retains existing patients but also attracts new high-quality ones.”
- “In the realm of a typical healthcare and typical customer service within healthcare, numerous challenges undermine the patient experience.”
- “By adopting this [hospitality] mindset, you and your team can elevate the patient experience, attract more and better patients, and ultimately drive improvements in our healthcare industry.”
Featured on the Show:
by [email protected] | Jan 10, 2024 | Enhancing Culture
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Are you a dental practice owner struggling with hidden challenges within your team? Could the greatest threat to your practice’s success be internal, rooted in team dynamics?
In this podcast episode, we will focus on high performance for you, your team, and your business, guiding you to deliver exceptional patient care while enjoying the financial and time freedom of a high-profit practice. Dive into the enduring principles essential for building a practice and life you’re proud of.
Ready to uncover hidden threats that could shape the destiny of your dental practice?
Join Dr. Dave as he reveals The 6 Warning Signs of Team Toxicity… potential triggers for team turnover, disgruntled patients, revenue loss, and scathing one-star reviews.
- The Subtle Threat: Explore the concealed signals of team toxicity that undermine your practice’s foundation.
- Practice Vitality: Gain insights into how team toxicity can impact your financial success, morale, and patient relationships.
- Solutions Await: Empower yourself with actionable strategies to confront team toxicity, fostering a culture of growth, collaboration, and unwavering professional excellence.
Don’t wait any longer; your practice’s future depends on it. Listen now and embark on the journey toward a healthier, more prosperous practice culture.
Take the next step towards transforming your dental practice. Take Dr. Dave’s Dentists Ascend Quiz to discover the hidden potential in your business.
Key Quotes:
- “The greatest threat to your practice isn’t external, but lies within the dynamics of your dental team.”
- “Confronting team toxicity head-on can not only transform your practice, but it also allows you to work less, worry less, gives you more time off, and allows you to achieve bigger profits.”
- “A powerful mindset is crucial for evolution beyond your current state.”
- “Ignoring the brain’s capacity for change can significantly limit a dentist’s ability to learn and grow, both personally and professionally.”
- “Fear of pushing boundaries and taking action can significantly restrict a practice’s growth and innovation.”
Featured on the Show:
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Nov 15, 2023 | Prescriptions for your Practice
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In the day-to-day of dental practice, it’s the consistent, short interactions – those critical 15-second moments – that define your reputation and success. Whether it’s the greeting a patient receives, the comfort provided during a procedure, or the follow-up call after treatment, these instances are where trust is built and loyalty is fostered.
This concept of “moments of truth” isn’t just for leaders to ponder; it’s a powerful tool for the entire team to grasp and act upon. I encourage you to share this with your team. Let it be the starting point for a meaningful discussion on collectively enhancing the patient experience.
Discover the transformative power of ‘Moments of Truth’ in this week’s episode, drawing lessons from legendary leader Jan Carlzon and Scandinavian Airlines’ remarkable turnaround:
- Elevate Patient Interactions: Uncover how every 15-second interaction can be a ‘Moment of Truth’, profoundly enhancing patient loyalty and satisfaction in your dental practice.
- Differentiate with Personalized Care: Learn actionable strategies to make each patient visit memorable, setting your practice apart in today’s competitive landscape.
- Team Empowerment for Excellence: Explore how empowering your staff can turn routine appointments into opportunities for exceptional patient care, driving growth and reputation.
Tune in to “15 Seconds to Success: Crafting a Stellar Dental Practice” for insights on leveraging brief interactions for lasting impact. Transform your practice with a philosophy that appreciates the magic of moments.
Subscribe, rate, review, and share this episode with peers who are just as dedicated to cultivating a high-profit, mission-driven dental practice.
P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.
Key Quotes:
- “Every 15 seconds spent with a customer is a chance to redefine our practice.”
- “Empower your team to create surprise and delight experiences.”
- “Build a practice culture that prizes patient-centric care above all.”
- “Routine dental visits can be trust-building sessions that create loyal patients.”
- “Personalization of the dental experience is key to standing out from the competition.”
- “By recognizing unique patient needs, a practice can turn patients into passionate advocates.”
Featured on the Show:
- People: Jan Carlzon, was CEO of the Scandinavian airline company SAS for more than ten years, famously turning it around.
- Book: Moments of Truth, by Jan Carlzon.
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Oct 25, 2023 | Prescriptions for your Practice
Podcast: Play in new window | Download
Imagine a dental practice where every action propels you toward greater profitability and personal fulfillment. A place where marketing turns patients into advocates and your innovations set you apart. This isn’t just a dream; it’s within your reach.
Our journey begins with a tale of a dental practice drowning in complexity, not debt. Your next steps await, from relationship-building to marketing audits, innovation, and cost reviews. It’s time to create a thriving dental practice, and our podcast is your trusted guide.
What’s In It For You:
- Maximize Patient Loyalty: Inspired by Peter F. Drucker, the Father of Modern Management, learn how to transform first-time visits into lifelong relationships.
- Boost Your Referrals: Uncover Drucker’s principles applied to dental marketing, turning your patients into your biggest advocates.
- Increase Your Profits: Find out how Drucker’s wisdom can help you scrutinize and optimize your costs for a healthier bottom line.
Takeaways:
- Immediate strategies to increase patient retention and referrals, all inspired by Peter F. Drucker.
- Practical tips to optimize your operational costs for higher profits.
Perfect For:
- Dental practice owners who want to unlock higher profits.
- Dentists looking to innovate and optimize their practice.
Tune in to elevate your dental practice’s profitability and patient experience, guided by the timeless wisdom of Peter F. Drucker.
P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.
Key Quotes:
- “Marketing and innovation produce results; all the rest are ‘costs.'”
- “There’s a transformative shift that happens when you move from merely conducting transactions to building relationships.”
- “Effective marketing isn’t just about attracting new patients; it’s about crafting experiences so memorable that patients become promoters of your practice.”
- “Innovation is all about those small, thoughtful changes that can dramatically improve both efficiency and the patient experience.”
- “Every time a patient comes in, they have a choice whether they return or not.”
Featured on the Show:
- People: Peter F. Drucker, Austrian-born American management consultant, educator, and author, whose writings contributed to the philosophical and practical foundations of the modern business corporation.
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
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