by [email protected] | Aug 17, 2022 | Prescriptions for your Practice
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Couple things. First, you’re probably already pretty good at financial arrangements, and two, financial arrangements are not going to make your patient experience, but they can break your patient.
We don’t want to scare and confuse our patients. So we want clarity. We want efficiency. We want effectiveness. We want to ensure that the financial arrangements are friendly but firm.
In this episode, I discuss how dental practices mess up financial arrangements. So if you want tighter case acceptance systems, prevent one-star patient reviews, and have seamless financial arrangements, so your life gets easier, tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “How can we tighten things up? Because as practice owners, there are so many moving parts that it behooves us to just pause.”
- “You can find one or two things to make sure that your financial arrangements don’t create any ill will after you’ve gone to great lengths to create goodwill.”
- “What you think is firm financial arrangements may not be firm enough.”
- “Surprises kill your reputation.”
- “Case acceptance is not an event. Case acceptance starts when the patient first hears about you.”
- “If you push me into buying, first of all, I ain’t gonna buy. And I’m probably gonna find somebody else who’s more in a relationship with me than driving to a sale. And patients read into that.”
- “We have to become masters at asking questions and asking for permission before talking money.”
- “I don’t want a patient to be more connected to their relationship with their dental benefits than to me as the dentist.”
Featured on the Show:
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Aug 10, 2022 | Prescriptions for your Practice
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So what happens when there’s high conflict in a dental practice? Why is it so important to really understand the nuances of this game?
Given the society that we live in, the level of unrest, the level of frustration, and the stuffed emotions that have happened over the last couple of years, it’s only expected that some of this will leak into your practice and surface as unhealthy conflict. So you should be prepared with a tool kit. And that’s what we’re going to be talking about today.
Doc, are you leveraging the power of healthy conflict?
If you want to:
- Enjoy coming to work,
- Have a unified team, and
- Avoid playing babysitter or referee …
So you can have a confident culture during uncertain times, tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “We can express thoughts without feeling like we’re gonna be put down or that we have to put someone else down. And that we’re just having a difference of opinion.”
- “Sometimes love doesn’t mean that you’re letting people off the hook. Sometimes that love is tough. And that’s what healthy conflict looks like in a very enhanced culture.”
- “We have to make sure that we’re preventing unhealthy conflicts so that we’re not putting out fires. You, as a dentist, have better things to do.”
- “We can’t expect a team to be on the same page if we haven’t given them that page.”
- “Ironically high conflict tends to create poor and careless decisions.”
- “Unhealthy culture promotes more culture cancers. And you go from stage one cancer to stage four cancer. And once it’s at stage four, as far as culture cancer goes, it’s really difficult to resolve.”
- “Every time is what’s best for the patient. What’s best for the patient. What’s best for the patient.”
Featured on the Show:
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Aug 3, 2022 | Prescriptions for your Practice
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Doc, when you started your practice, did you ever think that you needed to have mental agility and toughness to survive in this industry?
I know you love your practice, so there’s no turning back amidst all the threat and fragility that goes with it. Instead, let’s figure out a way up and around that threat by discussing the real science and tools behind mental toughness.
Let’s talk about the important topic of Mental Toughness for Dentists.
- Doc, if you want to see your challenges as opportunities,
- Stay motivated in uncertain times, and
- Engineer and environment that keeps you winning…
- So you can consistently level up your Practice Owner Confidence, tune in now!
And after listening, I hope you feel confident that you’ve got some extra tools and insights to thrust you into this new economy.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “You lead you to upgrade your confidence to lead your team. And you and the team, together, can lead patients to get the care that they need.”
- “Resilient leaders have resilient teams and resilient businesses that can win in any economy.”
- “We have to get to the point where we’re comfortable in our skin when running a dental practice because it’s less exhausting, and you’ll be much more influential to your team and patient.”
- “Give up to me is emotional, like I can’t handle it anymore. Quit is intellectual. Like it does not make sense for me to pursue this target, to wrestle with this challenge any longer.”
- “Between stimulus and response, there’s the freedom to choose. And within that freedom to choose, you have imagination. You have self-awareness, you have a conscience, and you have an independent will, but that will not happen if you do not have a steady mind.”
- “How you view the future matters – matters big time.”
Featured on the Show:
- People: Tom Osborne, American football player, and coach
- People: Abraham Maslow, psychologist
- People: Daniel Kahneman, psychologist
- People: Jim Rohn, entrepreneur
- People: E. Joseph Cossman, inventor, entrepreneur, and author
- Book: The Power of One More: The Ultimate Guide to Happiness and Success, Ed Mylett
- Book: Man’s Search for Meaning, Viktor Frankl
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Jul 27, 2022 | Prescriptions for your Practice
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“People don’t buy what you do; they buy why you do it and what you do simply proves what you believe.” – Simon Sinek
What’s your purpose as a dental practice owner? Why are you doing what you’re doing? But while you seek out your purpose, why not create a “Why Stack” that you can use to leverage on yourself and keep you going in good times and in bad? I want you to have a thriving practice with plenty of cash flow and high profits. But most importantly, I also want you to enjoy it because that enjoyment part is a requirement.
In this episode, I discuss how to avoid the two BIG cash flow killers.
So if you want to understand how dentists stay motivated in challenging times and finally answer the question “what’s in this for me?” so you can consistently increase your income and net worth, tune in now.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “I think the important underlying conversation to succeeding beyond standard norms over the long term is how do we get enhanced results while reducing stress? Because if we don’t reduce that stress, then bad things happen.”
- “The problem is that there are all these books, hundreds of books talking about finding your purpose, right? And I feel like purposes are now positioned as this big elusive thing.”
- “If you’re gonna be good at leading a team and your team is gonna be good at leading patients to do the right thing for their health, then you’re gonna need more than extrinsic motivating factors.”
- “I think there’s a greed slash ego slash selfishness issue in modern society. But the thing I will say is I do not think that’s a problem with most dentists.”
- “Generally speaking, we are happier when we’re spending money on experiences and less happy when we’re spending on tangible items. But that’s not exactly true either, right?”
- “If you’re a solo practitioner, you get to decide and choose a path of being not on demand, but in demand.
- The more valuable we are, the more income we have.”
- “A little frustration is actually a good thing because you’re uncomfortable and you’re gonna find a resolution.”
Featured on the Show:
by [email protected] | Jul 20, 2022 | Prescriptions for your Practice
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What are the key elements of happy, healthy, high-performance teams? How do we turn conflict into opportunities for collaboration? How does collaboration turns into innovation and that innovation turns into a remarkable patient experience? Finally, and more importantly, do you have a system for small talk?
Doc…
- if you want to boost case acceptance, 5-star reviews, word-of-mouth referrals, and
- If you want to create your own economy and have your employees connect with your patients so you can have patients know, like, and trust you, then
Tune in now as we discuss why there’s nothing small about small talk.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “The economics are creating a significant headwind and the easiest way to win this game is to create your own economy.”
- “If dental teams have a system for small talk or at least some frameworks or guidance and embrace that, it is the on-ramp to trust, rapport, case acceptance, referrals, et cetera, and really good things happen.”
- “Research says 7% of communication is verbal. That means the rest is tonality and physical communication.”
- “We want to humanize ourselves, not to the level of unprofessionalism, but just to create a human-to-human connection.”
- “Stories are humanizing. They are trust-building if done tastefully and not inappropriately. So don’t be caught off guard, have stories worth sharing.”
- “Little tiny things create small talk and the small talk creates a big connection. And the big connection creates even bigger chances for reputation building, referrals, and all of the things that you really need in private practice.”
Featured on the Show:
by [email protected] | Jul 13, 2022 | Prescriptions for your Practice
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“A life spent making mistakes is not only more honorable, but more useful than a life spent doing nothing.” — George Bernard Shaw
The problem we’re addressing today is that cultures that are too careful, that are too risk-averse, unintentionally undermine innovation, undermine practice growth, and really undermine employee job satisfaction.
In this episode, I discuss high-performance dental teams. So, if you want to:
- Increase your team’s productivity,
- Avoid losing a key team member, and
- Encourage mistakes of ambition so you can be an effective boss, then tune in now!
Lastly, I have an offer for you! I’m looking for four hungry dentists who want to join my case study group. If you’re a little frustrated with your current situation or more than a little frustrated, you’re a perfect candidate. Listen to this episode and find out how to join.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “Unfortunately, our industry is notorious for hiring bright, ambitious people. We work really hard to find the right people. And then we put them in situations where they squander those talents and the ambition goes to waste.”
- “The possibility is that we can get the most out of our payroll dollars and have a constant supply of fresh ideas and innovation in our practice, which is gonna move our practice into the future.”
- “Let’s learn some lessons from one mistake and turn that into something that we all can learn from.”
- “Either we win or we learn.”
- “Sometimes the most powerful words that a leader can state is ‘this is what I’m working on.’ Or ‘this is where I messed up. And this is what I plan to do to resolve it.’ Or ‘this is my mistake and this is what I learned.'”
Featured on the Show:
by [email protected] | Jul 6, 2022 | Prescriptions for your Practice
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How’s your first half of 2022? I hope it went out well, and I fervently wish the second half would turn out incredible!
This entire podcast is designed to build owner confidence — so you can build team confidence that leads to building patients’ confidence, therefore, creating incredible value that ushers in cash flow.
In this episode, I discuss the #1 reason for dentists’ insecurity. So if you want to:
- have a prosperous dental career,
- reduce your practice owner worries, and
- ignore the cynics and naysayers, so you stop people-pleasing and win more often, then tune in now!
Remember, if you try and please everyone, you please no one.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “I went from not knowing what I was gonna do to being so decisive and so determined to the point where I really didn’t care about anyone else’s opinions.”
- “The real magic is being really good at diagnosing. What is the constraint? What is the rate-limiting step? Where are the breaks on where we need to release the breaks? And in almost all practices I know of, there is a bit of people-pleasing and approval addiction.”
- “We’re all programmed that others’ recognition contributes to our own self-worth. And I think as infants, you could care less, and then it’s kind of, we’ve knocked around, and then we become more approval seeking.”
- “Now with social media, we get likes and hearts and shares and things like that. You’re exposed to all sorts of reviews, especially if you’ve automated the review process. And that exposes you to not only the five-star reviews, but you’re also kind of prompting people to have a voice that maybe you don’t want them to share their voice.”
- “We can’t worry too much about what they were thinking because it’s saying more about them than it’s saying about you. So recognize that hurt people, hurt people.”
- “The less you judge others, the less you’ll think about others judging you. Right? And then go back to when someone is judging you; it really has nothing to do with you. They’re usually projecting their own uncertainty.”
Featured on the Show:
by [email protected] | Jun 29, 2022 | Prescriptions for your Practice
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“What man actually needs is not a tensionless state but rather the striving and struggling for some goal worthy of him. What he needs is not the discharge of tension at any cost, but the call of a potential meaning waiting to be fulfilled by him.” – Viktor Frankl
What drives your confidence? What enhances your leadership skills and ability to build your team and culture? In what ways are you giving purpose in your life and career to achieve happiness?
In this episode, I expose what’s attacking your happiness. So if you want to,
- understand today’s most important currency,
- acknowledge there’s an addiction chess match going on in your home and practice, and
- leverage dopamine to get everything you want so you can engineer indefinite motivation and growth, tune in now!
I want you to master this motivation molecule so you suffer less and win more regardless of the challenges and the economy.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “In this age of hyper abundance, over-indulgence, pleasure, and addiction, confidence will come from understanding in managing your dopamine.”
- “We live in an era of consumption and compulsion, and we have to embrace that. All of us are pleasure addicted.”
- “If we don’t understand addiction, and we don’t understand where it comes from, if we don’t understand how to leverage that as a force for good and avoid it as a force of evil, then we lose this chess match of addiction.”
- “We are our addictions. Our patterns of thought, our patterns of behavior, and what we typically call personality is simply an addiction.”
- “Pleasure inevitably leads to pain. And so we have to be okay with lows after our wins. It’s just part of the process.”
Featured on the Show:
by [email protected] | Jun 22, 2022 | Prescriptions for your Practice, Uncategorized
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Most small business owners, particularly in dentistry, when they’re planning growth, either it’s the hope-and-pray method like I hope we grow or it’s forecasting growth, meaning most decisions are past-driven. The problem with forecasted growth is it allows the past to be an anchor.
In this episode, I tell you why future-casting beats forecasting.
- So if you want to create your own economy,
- prevent employee turnover,
- enjoy more vacations,
- and have a career that you’re truly proud of…tune in now!
I want you all to be great leaders. I want you all to have practice owner confidence in any economy. And it all starts with your 3-year vision.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “Having employed many different people over time, I can remember those who worked for me and grew up in entrepreneurial environments. They just stand out the things that are troubling for other people. They know how to surf those waves; those waves don’t crash down on their heads.”
- “I used to think of these things like vision, mission, and values as a would-be-nice-to-have. But now I consider them essential because there’s so much noise, so much distraction. So many things are trying to insult our small businesses that if we don’t have a well-designed future that looks better than this, it’s easy to get locked up in the noise. It’s easy to get distracted. It’s easy to get frustrated.”
- “Hard doesn’t make it unnecessary. It doesn’t mean it’s something that you should avoid. It just means it’ll take a little bit more time and effort to build this out.”
- “Vision becomes really important. Yes, it is make-believe, but it helps you design a specific future.”
- “Don’t worry about the ‘how.’ Just worry about the ‘what.'”
- “Do not feel guilty for wanting what you want. Don’t buy into someone else’s vision and version of success. Don’t feel like you have to explain it to anyone else.”
- “The ‘what’ and the ‘why’ have to come before the ‘how.'”
Featured on the Show:
by [email protected] | Jun 15, 2022 | Prescriptions for your Practice
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“One of the most sincere forms of respect is actually listening to what another has to say” — Bryant H. McGill
Doc, do you need to get better at Dentistry’s most profitable skill? If you want to…
- earn patient trust and rapport,
- know the key to effective interpersonal communication, and
- understanding your patients so you can improve referral and case acceptance rates,
then tune in now!
We want your dental practice to be full of raving fans, full of people going out in the community and talking about how awesome you are and how great of an experience you create.
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
If you enjoyed this episode, please share it with your dentist friends. Check my Instagram (@dr.maloley) and TikTok (@dr.maloley) for your daily dose of thought-provoking content so that you can be a better practice owner. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for The Relentless Dentist! And, finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the show’s ranking, and I make it a point to read every single one of the reviews we get.
Key Quotes:
- “Sales is getting more difficult. People are more skeptical. People are tired of being lied to by the media and just assume that no one is to be just trusted at this point in time.”
- “If you are not seeking to understand, there’s a myriad of things that could be getting in the way.”
- “We have to make sure that we don’t need to pitch the service. We have to make sure that we’re solving problems for the patient.”
- “Most people don’t spend time to really understand what makes this individual and what makes them unique.”
- “Active listening from a healthcare provider is rare.”
- “Deep listening means not just listening to the words. It means listening to their emotion.”
Featured on the Show:
