by [email protected] | Mar 6, 2024 | Enhancing Culture
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Have you ever questioned if everyone on your dental team truly fits the culture of your practice? Dr. Dave shares insights from his own experiences and those of other dentists, focusing on the critical role of hiring for culture fit. Find out how aligning your team with your practice’s core values and vision can transform your workplace into a cohesive, thriving environment where everyone looks forward to contributing their best.
It’s important that you enjoy the people you employ.
In this episode, Dr. Dave explores the essence of culture-centric hiring within dental practices. With a blend of personal stories and seasoned advice, he guides us through the journey of creating a team that not only achieves professional excellence but also fosters a joyful and supportive atmosphere.
Discover the strategies to mold a practice where each member is passionately aligned with a unified vision of success.
- Define and Align: Learn to vividly articulate your practice’s culture, drawing in individuals who not only share your core values and mission but are eager to contribute to them.
- Beyond the Resume: Delve into the effectiveness of behavioral interviewing techniques to uncover candidates’ true spirits, ensuring a match that extends well beyond mere technical abilities.
- Team-Driven Hiring: Uncover the benefits of including your existing team in the hiring process, promoting a more integrated and harmonious workplace culture.
Tune in and revolutionize your hiring approach to assemble the ideal team that elevates your dental practice to unparalleled levels of harmony and success.
Take the next step towards transforming your dental practice. Take Dr. Dave’s Dentists Ascend Quiz to discover the hidden potential in your business.
Key Quotes:
- “Listen, you spend a tremendous amount of your life with your dental team, so you must prioritize culture and attitude above all else. And it’s not just about enhancing the bottom line. As Peter Drucker famously said, culture eats strategy for breakfast.”
- “Imagine having a team of humble, hungry professionals who are fully aligned with your mission. It will transform your practice and your life.”
- “The very first thing that we need to look at when it comes to culture-centric hiring is defining your culture clearly. Start by articulating the essence of your practice’s culture. This involves deep introspection.”
- “When I had our culture locked and loaded, the team met with the candidate first. If they liked that candidate, then I would interview them almost as a formality. I always hired them. I wanted to make sure that I was in a relationship with them, and that they understood our mission and values. But ultimately, the team did the hiring and said, I want this person on our team. That made them immediately invested in their success.”
- “The ability to communicate effectively is crucial in a setting where collaboration and patient care are daily priorities. A team member’s ability to articulate their thoughts clearly, listen actively, and adapt communication styles depending on the situation can significantly impact team harmony and patient satisfaction.”
Featured on the Show:
- People: Peter Drucker, was a prolific writer and consultant whose insights on management, leadership, and organizational structure profoundly shaped the modern business world. He is known as the “father of modern management”.
- People: Jeff Bezos, is a visionary entrepreneur who revolutionized e-commerce and cloud computing by founding Amazon.
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
by [email protected] | Mar 24, 2021 | Legendary Leadership
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Hiring is complicated. You don’t want to be working with a team who doesn’t embrace and support your goals. Good thing Laura Nelson is there to guide us throughout the process. She recently released a new book, “Hiring without Hesitation: A How-To for Small Business Success” which I am excited to share. I’ve known Laura for a long time, and I admire the honest value she’s bringing to the dental industry.
Listen in as Laura talks about best practices in hiring the right people for your practice and how to quickly spot a potential rockstar. She also touches on office culture and why you should involve the whole team in the hiring process.
Be inspired and meet more Legendary Leaders
Key Quotes:
- “ It starts with leadership. It really starts with your attitude about hiring. if you think there’s no good people out there, then there’s going to be no good people out there.”
- “You need to have an environment and a culture where people want to come to work there because they’re considering potentially leaving somewhere else maybe, or part-time or whatever to come to you.”
- “If you wait to just hire when you need it, and you’re desperate, you’re gonna hire a square peg and try to put it in a round hole and then you’re going to fail and then you’re going to hit hiring and it’s going to be the cyclical problem that you have.”
- “Always be looking. Don’t rely on just when you need it. ‘Cause if you wait until then it’s going to probably be too late.”
- Let them [team] know that you’re always looking. First of all, it’s going to keep them on their toes. And then second of all, they’re not going to be whispering in the break room going,” Oh my gosh, you know, the [boss] is doing an interview. Who’s he canning? Who is he letting go?” Right? Like it’s just full transparency. So I definitely think involving your team is an important part.”
- “There’s a difference between a job description and a job advertisement. So we need a job description, right? We need a checklist of what are they going to get trained? What are they responsible for and what are they accountable for? But an advertisement is meant to attract.”
- “I’ve had some dental assistants who are amazing at six months and I’ve had some that stink after six years. So, it doesn’t really matter, the amount of experience. So, really going through your job ad and saying, what is required? And then what is nice to have?”
- “ I’ll take personality over experience all day long.”
- “I want somebody to be teachable with experience. That’s the best, that’s the rock star, right? But if they’re not teachable and they’ve got a lot of experience, like you said, they could be stuck.”
- “And again, it ties back to the leadership and the culture. You know, you’ve got to foster a culture, that’s like that, the ability to make mistakes, the ability to learn and grow their ability to take responsibility, to work together as a team for you to be vulnerable for.”
- “You can take a rockstar, put them in a bad culture and kill them. Or you can take an average employee and put them in an amazing culture and make them a rockstar.”
- “Reference checks — and I’ve been guilty of not doing them. You’ve been guilty of not doing them. They are so important. And it’s important.”
Featured on the Show:
by Karah Karah | Oct 11, 2017 | Maverick Mind Shifts
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Envisioning where you want to end up in life is the first step towards making it happen. Andrew Turchin did just that and built his business patiently and wisely so that he could end up exactly where he wanted to be. On this episode, he shares the hurdles and fascinating details that are a part of his story. They all helped him end up with a successful and fulfilling life in an unlikely place.
Andrew’s specialty and passion in dentistry is with reconstructive and cosmetic dentistry. He grew and sold a successful practice in NYC and is now growing a successful practice in the small tourist town of Aspen, Colorado. Training and retaining staff, as well as customers, is a common issue with local businesses, but he was prepared for the challenge – thinking out of the box to make it work.
You will gain some great insight from Andrew regarding the importance of beginning with the end in mind as well as “dreamscaping.” He emphasized the unconventional method he developed his skills, as well as the important process of gaining confidence. He later shares how you should not be afraid to ‘toot your own horn’ along with great tips on how he gets his team motivated and involved.
Key Quotes:
- “We try to report leading indicators and get people excited – Take good opportunities to say, “You did a great job!” and “Awesome!” and people just do it more. It’s just positive reinforcement.”
- “Life does guide people where they should be if you’re listening close enough.”
- “I’ve taken plenty of courses, don’t get me wrong, but my best knowledge has been practicing in the practices of those people that people end up taking a continuum with.”
- “I truly believe in somebody being right there either chair-side or a phone call away to help people through the process and to learn that way, versus sitting in a lecture and thinking you’re going to go back and reconstruct someone’s mouth Monday morning.”
- “You can either focus on that failure or you can make it a success.”
- “I’m not very shy so I’ll tell people who I think I am and what I think I can do for them and I’ll do that every day.”
- “Focus on your zone of genius or unique ability as much as possible.”
Featured on the Show:
by Karah Karah | Mar 15, 2016 | Prescriptions for your Practice
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Quotes & Notes:
- What we do in essence is to provide a platform for a dental office to work with their team. There is this HR component that I don’t think a lot of doctors realize when coming out of school that they are going to have to fulfill.
There are a lot of different ways that you can approach different problems instead of striking fear in other people.
- You went to school to be a doctor, and your manager did not go to school to be an attorney and no one in your office is really qualified to write a HR manual.
You are going to be an employer about half of your time and you get to be a dentist in between being an employer. And being an entrepreneur, an employer, is hard.
- Be relentless in your desire to have good people working for you and don’t let the bad people drag you down.
- The better you get at hiring, the better you have to get at firing. There has to be firing.
- In the behavioral interview, what you are looking for, is what they did in the past tells you what they are going to do in the future.
- All the dentist think the only way to make them happy is to give them money, but there are other ways to make people happy, it doesn’t mean you don’t have to pay them more, but it matters when you help someone find the things that they are supposed to be doing. They will come in for less pay.
- When solving an issue talk to the person one on one. Giving them a target, giving them something that’s tangible that they can work towards.
- Paul Edwards would suggest everyone read Multipliers by Liz Wiseman, Drive by Daniel Pink, and Beyond Entrepreneurship by James Collins.
If you would like to learn more from Paul Edwards feel free to email him at [email protected] or even call CEDR HR Solutions with (602) 476-1418.
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