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Many people working in dental don’t have the experience of working in a healthy team dynamic—and that’s a problem. If you don’t set high standards, you may stay stuck in the status quo—which, if you’ve experienced any customer service in the past couple of weeks, you know is getting worse.
Enhancing your skills as a dental team builder has never been more important.
- Doc, if you want to enjoy being around a productive, unified team…
- If you want to put an end to team turnover and feeling short-staffed…
- If you’re ready to embrace the experience economy so you can win at a game of practice ownership, tune in now!
Rate yourself honestly on these seven habits of high-performance dental teams, and devise a plan to do better in that area. It’s time to make a change!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
Join The Leading Dentist Collective – the free collaborative community for single-location dental practice owners who want to unleash their people, profits, and purpose.
Don’t tackle dental practice ownership on your own – take advantage of the expertise at the Dental Startup Masterclass! This two-day event in Houston, TX on March 9 and 10 will show you how to evaluate contractors, cut costs on equipment and IT, formulate budgets, come up with efficient floor plans, and much more. Receive the counsel and insight you need to make your practice thrive.
Key Quotes:
- “The big competitive advantage right now is assembling and unifying a team.”
- “Your team understands the power of team building and they help you unify the team. If you try and go this alone, this is gonna be a high-resistance upward truck for you.”
- “You can have somebody on your team that’s hyper-focused on the patient experience because quite frankly, as you go about your day, you don’t have much time for that. But as the owner, you’ll likely need to be the employee experience officer. And it’s a valuable use of your time.”
- “You can’t fake compassion and you can’t fake connection. These have to be real things that your culture is all about and you reward it when you see it.”
- “Oftentimes we get so focused on productivity that we forget creativity. Productivity is getting it done, creativity is getting it right.”
- “You should hire and fire based on values.”
Featured on the Show:
- Movie: Coda
- Person: Dr. Chris Green, dentist, and author
- Podcast: Following a Non-Linear Path to Success with Dr. Chris Green, Dr. Dave Maloley
- Article: Why Every Company Needs a Chief Experience Officer, Denise Lee Yohn – Harvard Business Review
- I appreciate your feedback. Let me know what you learned and loved here: [email protected].
