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Quotes & Notes:
- I am a big believer that if something shows up on your financial statement, you are too late to change it, right? It’s already there, you can’t do anything about it.
- Everyone measures the productions, the collections, and the new patient. And it’s great because we want to know where they are at. But I just simply ask the question afterward, (…)if you didn’t hit your mark this week, why? Why didn’t you hit it?
- It’s is it, we are coming into the practice and we are really hoping that everything falls into place so that we hit our goals. But we don’t really understand what the leading indicators are, or the leading actions to really hit those goals.
- There is a formula that equals production, and this is it:
We take our appointment, we multiply our appointments by our average production per visit and that equals production.
- The first and foremost is making sure that we are being effective and efficient with the patients that are coming in our chairs.
- How do you know if you have a healthy data culture? Is the team celebrates together around successes but when there’s not successes the team is also collaborating happily together to identify possible solutions.
- If we want a healthy data-driven culture, that it is a culture where everyone is working together for the success of patient care and the success of the practice, both those things will be met. And that can be possible with good timely accurate data.
- So we have a rule, here is a good rule (…) Before giving any kind of feedback we believe that there should be three celebrations, even if you have to search hard for those celebrations. Three celebrations and then we don’t even call it feedback, it’s one helpful observation. It’s not saying what they are doing wrong. It’s a helpful observation, but you have to celebrate first.
What I want to focus on is instead of new patients, focus on your patient growth.
- And David, we spend so much money on trying to attract new patients, but we put little effort on keeping our patients in the chair.
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