Podcast: Play in new window | Download
Quotes & Notes:
- One thing that the listeners need to know is that there’s a huge difference between a treatment plan and a financial arrangement.
- Your staff needs to be equipped with responses, and they need to practice them, it needs to roll off their tongues.
- You always discuss the financial options before you schedule.
You have to care about the people first, number one, they can feel that. The most effective presenters believe the patient deserves the best treatment.
- The staff needs to be prepared to continue the communication with the patient. They need knowledge, confidence, and they need to know how important it is.
We do want to have good relationships with our patients, we need that, we are in the people business. You want to spend 75% of the time talking about dentistry and 25% of the time talking about all of those fun things.
- You have to make sure you have the objections handled for if you don’t they are going to make an appointment and then leave and cancel it, or they are not going to make the appointment at the checkout.
- Consistency equals predictability.
- Every single attempt (to follow up with an incomplete treatment patient) must be documented.
If you would like to learn more from Sandy Pardue you should go check out Classic Practice Resources at classicpractice.com.
If you enjoyed this episode, we would love a 5-star review on iTunes:
