Jen Butler on 3 Toxic Behaviors Poisoning Dentists Daily Lives

Quotes & Notes:jen-b

  • Stress is not outside of you, stress is an internal biological process that you have influence over.
  • Since all of our colleagues, our friends, our family, use the words I’m so stressed out regularly in their lives, people think that it’s normal.

The number one word I hear (from dentists) is the dreads.

  • The first behavior is what I call the super human complex. Doctors have this thought about themselves from their ego where they feel like they have to be this fix it person one hundred percent of the time.
  • The second behavior is “It’s not me it’s them.” That becomes toxic when the doctor does it so frequently that they absolve themselves of any influence of control over any situation, where they actually become a victim to their situation.
  • The third behavior is this: things are good/bad, black/white, right/wrong type thinking. When it comes to running a practice, this type of thinking leads them to being very tight minded.

All of these behaviors prevent people from being curious. And curiosity, that’s how we grow.

  • Our thoughts and what we say so often comes out of our unconscious mind and so unless someone records us we really have no idea what we said or how we said it.
  • One of the things I say to myself daily is “I can’t change what I don’t acknowledge.”

To learn more about her seminars and service you can go to jenbutlerpartners.com. You can also email her at jen@jenbutlerpartners.com.

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How to celebrate your patients with Tanya Stein, R.D.H., B.S., B.A.

Quotes & Notes:How to celebrate your patients with Tanya Stein, R.D.H., B.S., B.A.

  • If the patient has a great experience then the office is going to have great success.
  • If we go the extra mile and we make that experience a great one, and that doesn’t necessarily mean having the best dental chair or having that amazing high speed or low speed, it really means showing patients that you care.

I think the number one thing to work on is communication.

  • Any excuse to celebrate the patient will have a positive return for the practice.
  • The semantics is so important, it’s the word shot verses injection, there are so many ways that we can make patients feel safer, cared about, by just changing the way we talk.
  • People want to go where they feel appreciated and there’s a connection and there’s rapport.
  • I like the word generosity because we should all be generous, not just in our practice but also in our life. If we stop focusing on what we are doing and start focusing on others, you will be amazed at others start focusing on us.
  • Three tips to do in your practice:
    1. If you can’t get to it get somebody that can, don’t just let it sit on the sidelines.
    2. Go the extra mile for your patients.
    3. Be happy, people can sense it and are attracted to positivity.
  • The customer is always right.
  • “If you always do what you have done, then you will always get what you have gotten,” Tony Robins.

If you would like to learn more from Tanya Stein, you can visit her website dentalhand4hire.com or email her at tanyadental@gmail.com.

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Secrets for a happier practice with Judy Kay Mausolf

Quotes & Notes:Secrets for a happier practice with Judy Kay Mausolf

  • There is lots of research out there to support that happier people are more productive, more successful, they are actually smarter, more creative, and they are healthier.
  • When I work with teams, probably the most important thing that I work with is shifting their mindset on ownership of the culture (the happiness culture): that each one of them is a part of that culture and they own that.p

We have to understand that happiness is our choice.

  • Someone does not create our happiness for us. Situations, circumstances, or people don’t have that power over us.
  • If someone comes in and they are in a bad mood and we let them bring our energy to their level, that’s who’s going to control it, that’s who has the power.
  • If we have a few happy people that are willing to stay, they can actually help motivate happiness in the practice.

I always carry three things that I am happy about in my pocket. For me, it’s my health, my family, and my career.

  • There are positive celebration patterns that help us feel happy very quickly, which is why I wrote the book Ta-Dah, Get Happy in 5 Seconds or Less. Take a moment to breathe, to regroup to run to the lunchroom, crank on some music, dance, and sing, those are positive celebration patterns.
  • Probably the biggest positive celebration pattern is the victory pose. When runners run across the finish line and throw their arms up in the air. And they don’t do it because someone says “Hey when you run across the finish line, throw your arms in the air for it will look great for the photo.” They don’t do it for that. They do it out of celebration for a victory of making it across the finish line.
  • I start out my day with “Good things are happening today.”

If you would like to learn more from Judy Kay Mausolf, check out her two books, Ta-Dah, Get Happy in 5 Seconds or Less and Rise and Shine. You can also go to http://www.practicesolutionsinc.net/ or email her at judykay@practicesolutionsinc.net, or even call her at (612) 701-4922.

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Dentists’ Stress Reduction Series with Jen Butler: Part III

Quotes & Notes:Dentists' Stress Reduction Series with Jen Butler: Part III

  • When it comes to coping methods for stress, the first thing is to know what kind of stress you have.
  • Coping with stress is not a blanket where I am going to use coping method A and that is going to impact all of my stress.
  • There are three kinds of stress, one which is situational stress, and this is the most common and most popular type of stress that people have in their lives.
  • Coping methods for situational stress is somehow related to efficient time management.
  • The next kind of stress is psychological stress. Psychological stress is the kind that is most avoided because psychological stress is that type of stress which is self-induced. It is typically the really bad negative, yucky things we say to ourselves.
  • The only appropriate coping methods for psychological stress are psychological activities. The best thing to do to reduce your psychological stress is to increase your curiosity.
  • The third one is physiological stress, which is the kind of stress that people aren’t even aware that they have. And physiological stress is that kind of stress directly related to health and wellness.
  • It’s about diagnosing the problem and the appropriate solution for the condition.
  • A lot of times what stresses people out really comes from that psychological stress because most people have skill in the situational stressors.
  • The top five coping methods are breathing, humor, mindfulness, connecting with people, and make sure you get a minimum of eight hours of sleep.

If you would like to learn more from Jennifer Butler feel free to go to her website, jenbutlerpartners.com. Follow her on Facebook – https://www.facebook.com/JenButlerCoaching.

Go to our Contact Page and ask questions to be answered on a later podcast interview.

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Dentists’ Stress Reduction Series with Jen Butler: Part II

Quotes & Notes:Dentists' Stress Reduction Series with Jen Butler: Part II - RD Podcast

  • Time Pressure is number one. Time pressures can be ranging from too much time to not enough time.
  • Patient demands [the second dental stressor], meaning patients that demand your time, demand discount, demand your personal cell phone number, demand you open on Saturdays.
  • The third dental stressor is uncooperative patients.
  • The fourth dental stressor as identified by studies is the high level of concentration and focus that dentistry requires.
  • The last one is team issues. When you have any more than two or more people working together you are going to have an issue. Issues are normal in a relationship.
  • In the first episode, we talked about the first step, know your stress. Now we are talking about the second step, assess your stress.
  • When someone assesses their stress and know their stress response, they can then look out for their own stress triggers.
  • That stress threshold is very unique to each individual.
  • You can’t be proactive if you are in the crud of things.
  • Stress is a biological reaction that we have implemented over.
  • The most documented, the most researched, the most effective coping method to do for us, is breathing.

If you would like to learn more from Jennifer Butler feel free to go to her website, jenbutlerpartners.com. Follow her on Facebook – https://www.facebook.com/JenButlerCoaching.

Go to our Contact Page and ask questions to be answered on a later podcast interview.

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Dentists’ Stress Reduction Series with Jen Butler: Part I

Quotes & Notes:Dentists' Stress Reduction Series with Jen Butler: Part I

  • Jen Butler Inc. is a company that is dedicated to helping dental professionals to reduce stress from working individually with doctors to the office manager or just throughout the whole team.
  • When stress is present in the practices, regardless of who has the stress, it is pervasive throughout the office.
  • One thing that is really important to understand is that people see stress as external events, situations, or problems.  They don’t see it as an internal response to something.
  • There are four key indicators that are really unique to the dental office and stress: 1) Having a loss of energy 2) loss of focus 3) loss of concentration and 4) forgetfulness.
  • Stress comes out, and it comes out in body language, it comes out in those non-verbals, it comes out in just the way we carry ourselves.

There are three main ways that stress can show itself: physically, mentally, and emotionally.

  • The challenge with a dental office is that when someone is stressed it requires everyone else to pick up the slack.
  • The first step I have with every client is to know your stress. You can’t change what you don’t acknowledge.
  • Be mindful of what we personalize.
  • There are no problems, only opportunities.

If you would like to learn more from Jennifer Butler feel free to go to her website,  jenbutlerpartners.com. Follow her on Facebook – https://www.facebook.com/JenButlerCoaching.

Go to our Contact Page and ask questions to be answered on a later podcast interview.

If you enjoyed this episode, we would love a 5-star review on iTunes:

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