Engaging and Retaining Millennials with Gary Kadi

Engaging and Retaining Millennials with Gary Kadi - RD PodcastWhen new generations come to work, it can be hard to adjust the way things are done in order to retain them. Gary Kadi is on the show and has some great insight on how to work well with millennials and build a practice that is engaged and effective. He also discusses why he stands against corporate dentistry and how he communicates more effectively with patients.

Gary really has found an interesting system to work with millennials that could benefit all practices. From a regular feedback and reward system, he has figured out how to speak the language of millennials that retains them and keeps them motivated. He also touches on why it’s so important to focus on preventative care rather than just reactionary care in order to truly protect the oral health of your patients.

Another big mission for Gary is his fight against corporate dentistry. He explains why this business model can become harmful to the dentistry industry as well as to the patients. He discusses what he is doing to save private practices and encourage the type of care that is patient-centered rather than board member-centric.

Key Quotes:

  • “Millenials only want to work in a purpose-driven business, they don’t want to be working in a transactional business.”
  • “They have a purpose, they have a bonus structure, they have a dream program and those layers are game-changers.”
  • “People do business with people who have the same beliefs.”
  • “The way to make money in dentistry is S – Salary, P – profit and F is freakin’ equity.”
  • “Retaining the private practitioner retains the care, the quality care for patients.”
  • “Our job is not just, you know, putting crowns on, but we’re here to create longevity and saving peoples’ lives and making a difference on the overall health of the patient.”
  • “The minute you believe that you should find the chief complaint, the game is over from the start.”
  • “We have to serve the patient from a preventative position not a reactive position.”

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Reciprocity in The Influential Dentist Series with Dr. Chris Phelps – Part 3

Quotes & Notes:Reciprocity in The Influential Dentist Series with Dr. Chris Phelps - Part 3

  • Reciprocity is one of those universal concepts we talk about, which is so powerful because of how societies were built. Someone had to give first, and then guess what? Other people reciprocated and they gave back.
  • It is something so ingrained in us that it is part of our nature, we just can’t help it.

The principle states that if somebody gives you a gift of value, then we in turn, there’s a lot of indebtedness that we feel that we have to return the favor.

  • Many times when I am talking to doctors and I say gifts versus rewards, they get the two concepts mixed up.
  • There are certain things, especially where it is illegal in pretty much every state, to reward our patients for anything.

Gifts have to be unexpected, number one, but they have to be significant or valued to that person.

  • The other mistake I see them make, is they usually give that gift at the beginning of the appointment, but then we don’t ask them for something until when? The end of the appointment.

The person that gives has to be the person that asks for something.

  • What I do with these gift cards, that’s the gift I give. It’s unexpected and who doesn’t value free food and drinks?

Be sure to check out the next episode about liking with Dr. Phelps which will air tomorrow.

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