by [email protected] | Apr 19, 2023 | Prescriptions for your Practice
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We know that managing anxious and phobic patients can be challenging. But by understanding the root causes of their fear and providing a comfortable and compassionate environment, dental practitioners can build trust and satisfaction among their patients.
In this episode, we will explore ways to create a positive experience for anxious patients, including providing sedation options, using positive language, and following up with care calls to ensure patients feel cared for beyond the procedure.
Are you exceeding the expectations of your fearful, anxious, and phobic dental patients?
- Doc, if you want to earn unbelievable loyalty from your anxious patients…
- If you want to become the most revered dentist in town…
- If you want to engineer the sights, sounds, smells, and tastes in your patient experience so you can turn difficult patients into raving fans…
Tune in now!
Listen in and find solutions to common practice issues at Prescriptions for Your Practice.
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Key Quotes:
- “Their needs are high, but for good reason, and we should see that as an opportunity and a possibility… If you can pull it off with your anxious and phobic patients, you can pull it off with anyone.”
- “So that we come from a place of compassion and we don’t just write these patients off as crazy because they’re certainly acting crazy, but we don’t know the backstory necessarily until they share it with us. And they’re not gonna share it with us unless we’re listening intently and they know that we’re there to help and that we truly care.”
- “The frontline activity is care and compassion and just being a great servant leader to these patients. But there is a bottom line effect, a significant bottom line effect if you do this right. It creates loyalty, referrals, reviews, automatically if you can get good at this.”
- “So where are the opportunities there in your practice? The feels. Most chairs and dentistry are quite comfortable now. For longer procedures, you might want to upgrade with pillows, blankets, and neck pillows. Those tend to put patients at ease.”
- “Most of you are probably doing care calls. I like that as a standard protocol. Every person that gets numb gets a call at the very least. We also did notes that showed up in their mailbox, which was an added touch.”
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by [email protected] | Jan 27, 2021 | Maverick Mind Shifts
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Michael Thomas joins the show today to talk about the Special Care Dentistry Association and share why special care dentistry is so close to his heart and such an important part of his dentistry career. He also offers insight into the unique mental, physical, and emotional needs that crop up in special care dentistry.
Listen in as we discuss the importance of understanding, connection, and trust when it comes to working with special needs patients, as well as how dentists can better equip themselves to provide care for patients with special needs. You’ll hear some great tips and techniques for communicating with and caring for patients who need special care in order to become acclimated to dental procedures.
Tune in to more Mind Shift Podcast
Key Quotes:
- “The dentists who do have the most fulfilling careers—it’s the connection to the patient, not the connection to the procedure that really defines them.”
- “She didn’t look at humanity the way any of us did. She looked at it without any hatred or prejudice or any kind of negativity. She saw people for who they are.”
- “As the trust goes up, the need for drugs and sedation goes down.”
- “What I’m seeing is that many dentists do not want to treat special needs individuals because they take too much time, many of them are Medicaid patients, and they don’t have the financial reimbursement that many other patients do.”
- “They call it the practice of dentistry, and you are never officially done learning.”
- “There are so many different facets on how you, yourself, can be more aware in delivering the best care possible to not only the patient with special needs, but their caregiver as well.”
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by [email protected] | Dec 23, 2020 | Maverick Mind Shifts
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I believe that your mind is your greatest asset, which is why I’m very excited to have Pam Christian on the show today. Pam is someone who helps people break through limiting beliefs and crush unhealthy habits. She is an entrepreneur, author, mindset coach, speaker, and host of The Juice Podcast. In the culture of fear that we are dealing with today, Pam will help us tap into our most valuable resource in order to maximize our potential.
Listen in to hear Pam’s story about how she discovered her passion and purpose in life. You’ll get some great insight from her about how to eliminate the self-created barriers that keep us from living up to our potential. Pam also discusses how to maximize your effectiveness on both a personal and professional level.
Tune in to more Mind Shift Episode Podcast
Key Quotes:
- “There are all these different things that could get in your way and impact your mindset, but if every day you wake up and write down the three reasons you got into dentistry in the first place, you’re going to go back to that.”
- “Our thoughts—which dictate our mindset—are a predictor of how we’re going to get through.”
- “The dots don’t make sense as you’re moving forward, but when you look back, you see how they all connect and lead you to this point today.” – Steve Jobs
- “Meditation is key. It is crucial, but people don’t know how to do it.”
- “Most people don’t know that thoughts can be different.”
- “When you start to do more things that resonate with you and fill you up, you naturally become more loving to yourself because you’re doing things that are good for you.”
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by [email protected] | Aug 12, 2020 | Wealth Wisdom
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Today I’m excited to sit down and chat with Reese Harper, who you may know from The Dentist Money Show. Reese has a great perspective on how to find security in the decisions you make with your money, and he joins the show to share tips for making better money decisions for your life and practice.
Listen in to hear Reese’s unique and interesting explanation of the stock market, as well as how we can restructure our thinking around money in order to make better decisions. You’ll learn what to do with your cash and how to stay confident in your financial choices today and moving forward.
Be Inspired, Tune in to more Wealth Wisdom Podcast
Key Quotes:
- “During volatile and scary times, there are always people who come out of the woodwork about the end of the world happening. A lot of dentists buy into that fear.”
- “A simple way of thinking about how the stock market works is that there are millions of people around the world who are making the decision to buy the stock or keep the money in their wallet – or sell the stock or hold onto the stock. It’s millions of people agreeing on the prices.”
- “It’s not a gamble; it’s just science. The market, since 1926, has a 10% annual return that is composed of peaks and troughs that go down 45% that happen once every 7-8 years, and smaller dips at about 15%. We hadn’t had one since 2013 or even a really meaningful one since 2008.”
- “Two people with the same amount of earnings, times that by 25 years, have choices of what they want to say yes to. All of these things will either leave you with nothing in the end or with financial security and financial independence.”
- “Some of us need accountability, or we won’t have anything left.”
- “Liquidity creates presence of mind.”
- “You need to have more liquidity in a world where the government isn’t respecting the debt that citizens have.”
- “I would rather see people pay down the liquidity around a business loan because it will give you more confidence around the decisions you’re making.”
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by [email protected] | Aug 5, 2020 | Legendary Leadership, Uncategorized
How can you break through the different barriers that keep you from reaching your greatest potential? Whether they are physical or mental, former Navy Seal Jason Redman has the insight on how to go out and achieve that breakthrough you’ve been waiting for. Jason is not only highly decorated for his achievements while in the service, but he is also a non-profit founder, an author, and an expert in overcoming adversity.
Listen in as Jason shares the struggles and roadblocks he faced relating to failure, fear, overwhelm, hopelessness, and severe injury. You will learn what the ‘X’ is, why people often get stuck there, and how to get through life’s ambushes that keep you from moving off of that X. Jason’s story offers tactical keys that are extremely valuable to dentists or anyone looking to get through the hard stuff and level up in life.
Key Quotes:
- “It doesn’t matter what situation you’re in, there’s always something you can do.”
- “Any time you’re in a hopeless situation, don’t dwell on the negativity.”
- “The lesson that saved my life in that ambush in Iraq was: you have to get off that X as soon as possible. And I realized in the hospital bed, I had to do the same thing.”
- “The greatest gift that you have as a human is that you have a choice.”
- “The longer you lay there and feel sorry for yourself, the harder it is to get up again.”
- “If you choose positivity in the face of negativity, it has an amazing impact. It may not be the outcome you think it’s going to be, and you never know the impact it’s going to have.”
- “The time to execute is now. It may not be perfect, but that’s okay.”
- “No matter what, get off that original X, start moving forward, and take that action.”
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